When your lights go out, first check to see if others around you appear to have lost power as well. If you suspect your home or business is the only outage, check your circuit panel for tripped breakers before reporting your outage.
We do not have advanced meters in place that automatically alert us about power outages. In order for your outage to be recorded and placed on a restoration plan, you must report your outage.
Please do not report your power outage over Facebook or Twitter. We do not regularly monitor our social media channels outside of business hours.
When you report your outage via the toll-free reporting line, you can request a call back letting you know when your power is restored. You can also text 'stat' for a status update if you reported your outage using the texting service.Outage Map
After a large storm that results in widespread outage, we follow a 'heirarchy of repair.' Our first priority is making the community safe by responding to downed wires and emergency situations. After that we begin restoring power to customers.
Review an illustration of how we restore your power.Learn more
If you have electric heat, please turn down your thermostats to prevent overloading the distribution system (and causing another outage) when power is restored.
Keep your fridge & freezer closed as much as possible. During prolonged outages, food will stay frozen about 2 days in a full freezer and 1 day in a half-full freezer. Covering your freezer with a blanket slows the thawing process.
Make sure your stove or other appliances with heating elements are turned off. This could create a safety hazard if you are not home when power is restored.
If you're electronics aren't protected with a surge protector, you may consider unplugging electrical equipment during an outage.
Leave an inside light and a porch light switched on, so you and EWEB repair crews will know when power has been restored.
During widespread or prolonged outages we hear some common questions.Check them out
We are responsible for the electric system until it reaches the connection point of your home or business. We are also responsible for the electric meter.
Other than the meter itself, the property owner is responsible for installing, maintaining and repairing all equipment beyond the service connection point. This includes:
If the lights in your home suddenly get really bright in part of the house and dim in another part, or your lights work in one part of the home and not another, you might be experiencing partial power.
A fault in our electrical system can also make your light fliker or blink, sometimes just for a second or two.
To avoid extra steps during a power outage, and to be placed on a restoration plan, please make sure your current cell phone number is tied to your EWEB account. Update your account by contacting customer service at 541-685-7000 or EWEB.Answers@eweb.org.
We regularly receive reports of power outages that are actually a tripped breaker on the customer's circuit panel. Checking your circuit panel before reporting an outage can save you hassle and money.