Power Outages

Reporting your power outage

When your lights go out, first check to see if others around you appear to have lost power as well. If you suspect your home or business is the only outage, check your circuit panel for tripped breakers before reporting your outage.

We do not have advanced meters in place that automatically alert us about power outages. In order for your outage to be recorded and placed on a restoration plan, you must report your outage.

  • Call our toll-free outage reporting line at 1-844-484-2300. You must complete all prompts to record your outage.
  • Text 'out' to TXEWEB (893932). Message and data rates may apply.
    Additional information about reporting your outage via text message.

Please do not report your power outage over Facebook or Twitter. We do not regularly monitor our social media channels outside of business hours.

More information

Know your electric panel
Find out more

Find out more

We regularly receive reports of power outages that are actually a tripped breaker on the customer's circuit panel. Checking your circuit panel before reporting an outage can save you hassle and money.

Generator safety
Learn more

Learn more

Using a generator when the power goes out is a great option, but safety should be the top priority for both you and utility workers.