Contact Us


Our customer service phone lines are open 9 a.m. - 6:30 p.m. Monday - Friday at 541-685-7000.

Emergency/outage service is available 24 hours a day, 7 days a week at 1-844-484-2300.

Email us with general comments or questions.

Self-service options

Bill and account information: Pay your bill, check your balance, update your profile information, sign up for alerts and more with our online customer portal: myaccount.eweb.org

Start or stop service: You can schedule a preferred date to start or stop your service up to 90-days in advance. Learn more.

Apply for bill assistance: Applications for Customer Care open on the first business day of each month and funds are available on a first-come, first-served basis until fully committed for the month.


Departments and programs

Customer Service: Call 541-685-7000 or email eweb.answers@eweb.org

Power Outages: Call 1-844-484-2300

Water Outages: Call 541-685-7595

Energy & Water Rebates: Call 541-685-7088 or email ems.answers@eweb.org

Energy & Water Loans: Call 541-685-7318 or email ems.loans@eweb.org

Tree Trimming: Call 541-685-7148 or email tree.trimming@eweb.org

Public Affairs & Media: Call 541-685-7471 or email PublicAffairs@eweb.org

Buildings & Renovations: Call 541-685-7086

Electric Vehicles/Transportation: Call 541-685-7088 or email ems.answers@eweb.org

Greenpower, Cleanpower, Solar, Carbon Offsets, Carbon Forestry Lab: Call 541-685-7607 or email LeadGreen@eweb.org

Purchasing, Bids & Contracts: Call 541-685-7500 or email purchasing.help@eweb.org

Water Quality & Safety: Call 541-685-7861 or email water.quality@eweb.org

Backflow Prevention: Call 541-984-4747 or email backflow@eweb.org

General Manager: Email Frank Lawson

Board of Commissioners: You are welcome to contact the commissioner representing your ward or send an email to all five commissioners.  It's important to us you receive a timely response, so your email will be copied to the General Manager's office.

You may also send written comments and communication to:
EWEB, Attn: Board of Commissioners
4200 Roosevelt Boulevard
Eugene, OR 97402