Contact us


Our customer service phone lines are open 9 a.m. - 6:30 p.m. Monday - Friday at 541-685-7000.

Emergency/outage service is available 24 hours a day, 7 days a week at 1-844-484-2300.

Email us with general comments or questions.

Para asistencia en español llame al 541-685-7000, presione 9.





Related Programs

Your elected commissioners
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Find out more

The citizens of Eugene elect five commissioners to four-year terms. They dedicate their service to the utility as volunteers without pay.

Public records requests
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Learn more

We support and encourage the routine disclosure of information. If you can't find what you're looking for in routine channels, you may make a public records request.

Payment Assistance Programs
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Learn more

You may qualify for a bill credit and other assistance programs.

Bids and contracts
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Learn more

We have many business needs, from construction services to maintenance activities. Find information about current contracts, such as bid solicitations, quotes and results.