Our customer service phone lines are open 9 a.m. - 6:30 p.m. Monday - Friday at 541-685-7000.
Emergency/outage service is available 24 hours a day, 7 days a week at 1-844-484-2300.
Bill and account information: Pay your bill, check your balance, update your profile information, sign up for alerts and more with our online customer portal: myaccount.eweb.org
Start or stop service: You can schedule a preferred date to start or stop your service up to 90-days in advance. Learn more.
Apply for bill assistance: Applications for Customer Care open on the first business day of each month and funds are available on a first-come, first-served basis until fully committed for the month.
Customer Service: Call 541-685-7000 or email email@example.com
Power Outages: Call 1-844-484-2300
Water Outages: Call 541-685-7595
Energy & Water Rebates: Call 541-685-7088 or email firstname.lastname@example.org
Energy & Water Loans: Call 541-685-7318 or email email@example.com
Tree Trimming: Call 541-685-7148 or email firstname.lastname@example.org
Public Affairs & Media: Call 541-685-7471 or email PublicAffairs@eweb.org
Buildings & Renovations: Call 541-685-7086
Electric Vehicles/Transportation: Call 541-685-7088 or email email@example.com
Greenpower, Cleanpower, Solar, Carbon Offsets, Carbon Forestry Lab: Call 541-685-7607 or email LeadGreen@eweb.org
Purchasing, Bids & Contracts: Call 541-685-7500 or email firstname.lastname@example.org
Water Quality & Safety: Call 541-685-7861 or email email@example.com
Backflow Prevention: Call 541-984-4747 or email firstname.lastname@example.org
General Manager: Email Frank Lawson
Board of Commissioners: You are welcome to contact the commissioner representing your ward or send an email to all five commissioners. It's important to us you receive a timely response, so your email will be copied to the General Manager's office.
You may also send written comments and communication to:
EWEB, Attn: Board of Commissioners
4200 Roosevelt Boulevard
Eugene, OR 97402
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.