We have established a dedicated support center for customers impacted by the Holiday Farm Fire. Please don't hesitate to reach out. We are here to answer questions, expedite service requests, and listen to your needs in order to understand how we can best help you through recovery and rebuilding. You can send a general inquiry email or contact your account representative directly:
EWEB will offer financial assistance to help in the rebuilding process for our customers impacted by the Holiday Farm Fire. EWEB intends to invest in underground service lines wherever practical for customers rebuilding within the Holiday Farm Fire perimeter who require substantial repair or full replacement of the service line.
EWEB's goal is to enhance and improve the design of our upriver distribution assets for the purposes of reliability and outage response and simplify the process of rebuilding. EWEB will evaluate existing utility infrastructure and site characteristics to determine whether underground service can be provided. Reimbursable expenses will be capped at:
For information about eligibility for this service, contact our Distribution Engineering department.
Phone: 541-685-7521
Email: distributionengineering@EWEB.org
Eligible landowners in the Holiday Farm Fire perimeter can be awarded up to $7,000 for rebuilding their homes or septic systems outside of the riparian setback or special flood hazard area.
Relocation Incentive
Property owners who move their building footprints further back from a waterway will be eligible for $2,000 in advance of construction, which is intended to reward landowners for rebuilding in a way that protects water quality.
Infrastructure Grants
Additionally, EWEB will offer grant funding for landowners who install advanced septic systems or incur out-of-pocket expenses to relocate their infrastructure in order to minimize risk to the McKenzie River. The grant amount will be 50% out of pocket expenses not to exceed $5,000.
Eligibility
Customers interested in the Homesite Relocation Program must first secure land use and building permits through Lane County.  Lane County will inform landowners of site relocation options and eligibility for EWEB funding programs.
Other eligibility criteria:
In addition to the Relocation Funding, landowners may also apply for a zero-interest loan through EWEBs Septic System and Infrastructure program. Additional details can be found on the Landowner Assistance Programs page.
FEMA may provide financial assistance for the repair of real property components, including wells and septic systems, which includes reimbursement for the cost of a licensed technician's professional assessment associated with the repair or replacement of those components. Additionally, when verifiable receipts or estimates are submitted on appeal, FEMA may pay up to the actual cost of the receipt or estimate for wells and septic systems, within the Housing Assistance cap of $35,500.
Because water/sewer capacity is a necessity for a home to be habitable, a homeowner who had no damage to their structure but their well or septic system was damaged could still be eligible for well/septic assistance, even though their home was not damaged. Similarly, most insurance does not cover wells/septic systems, so even insured applicants could be eligible for this assistance, up to the maximum grant amount. They would have to provide a copy of their insurance settlement for review to ensure there is not a duplication of benefits. Survivors who have questions or need assistance may call the FEMA Helpline at 1-800-621-3362. A Helpline Agent can discuss the specifics of their case and provide guidance needed to address their questions.
Contact FEMA
We offer financing options for customers to purchase a backup power system.
You may qualify for a bill credit and other assistance programs.
EWEB is heavily involved in protecting drinking water in the aftermath of the Holiday Farm Fire.
You can schedule a preferred date to start or stop your service up to 90-days in advance.
4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.
