We are currently experiencing longer than normal wait times.

As we launch our new system, we are currently experiencing higher than normal call volume. We understand how valuable your time is and apologize for the longer wait times. Our team is working hard to assist every customer as quickly as possible. 

Learn more about our updated portal and self-service options here.
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Email Dedicated Support Team

We have established a dedicated support center for customers impacted by the Holiday Farm Fire. Please don't hesitate to reach out. We are here to answer questions, expedite service requests, and listen to your needs in order to understand how we can best help you through recovery and rebuilding.

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Eugene Water & Electric Board

Contact Us


Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday