Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
The Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.Find Out More
Greenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.Find Out More
With cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.Find Out More
World Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.Find Out More
An EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.Find Out More
Despite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.Find Out More
EWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.Find Out More
EWEB makes electric mobility available to anyhone though e-bike rebates, car sharing and grants for local organizations with electric mobility projects.Find Out More
In response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.Find Out More
We all know LEDs use less energy, but what does that mean for your holiday budget in real dollars?Find Out More
For EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.Find Out More
Imagine if heavy snowfall and freezing rain hit Eugene this winter. Imagine damaged trees, road closures and widespread power outages. What would you do?Find Out More
Hundreds of landowners in the McKenzie River valley are working with EWEB to prevent future fires and protect the river by replanting burned properties and removing fuels like dead trees and underbrush.Find Out More
When access to pad mount transformers, cable, and smart meter chips tightened, EWEB only had one choice – double down on its core values, provide safe and reliable electricity. Below are the stories from EWEB staff about how they have navigated the ups and downs of this new frontier.Find Out More
EWEB’s electric safety trailer is an interactive tool for the public to learn how to react in a potentially dangerous situation.Find Out More
September 10, 2020
On Monday, September 7, EWEB shut down four substations and delayed restoration to a feeder line in order to mitigate the risk of wildland fires, impacting more than 3,000 customers in the south hills and areas east of Thurston.
Conditions allowed crews to restore power to south Eugene residents by the following day. However, active fire, smoke and other hazardous conditions for several days thwarted attempts to assess and safely re-energize power lines serving customers from Thurston to Walterville.
Power lines can cause wildfires under a variety of "Red Flag" conditions when a combination of warm temperatures, very low humidity, and strong winds produce an increased risk of a rapidly spreading fire.
Our power distribution system contains fuses and circuit breakers that detect fault conditions and protect the system if something goes wrong, much like the breaker panel in your home or business but on a larger scale. Even as the protection systems do their job, arcs and sparks can happen before the electricity is removed and an arcing downed line can quickly ignite grass and other vegetation, particularly in very dry conditions, and the fire can spread rapidly in high winds or gusts.
Falling Tree Branches
Tree branches can cause fires in multiple ways. A tree falling across a line can tear the line down. If a limb falls on the line, it can ignite and may even produce an electrical arc. The arc itself can spark a fire, and if the branch remains in contact with the line, it can eventually break the line.
Equipment Failure and Operation
Equipment such as switches, insulators, and transformers can deteriorate as they age, causing arcing and sparking when they fail or are stressed. Also, the normal operation of some protective fuses can cause sparks to fall into the ground. In severely dry and windy conditions, the sparks can ignite nearby vegetation.
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.
To help prevent tree-related outages and mitigate wildfire risk, we proactively prune trees to help keep our equipment clear. Crews trim around 300 line miles of vegetation annually to minimize falling trees and branches for ongoing reliability maintenance, with an additional 250 line miles inspected and pruned specifically for fire protection in high-risk areas.
When there is a high risk for a wildfire, we may temporarily shut off power to certain neighborhoods to prevent our electric system from becoming the source of an ignition. As each weather situation is unique, we work closely with other agencies such as Lane County Emergency Management, U.S. Forest Service, and Oregon Department of Forestry, and carefully review a combination of factors when deciding if power must be turned off, including:
We realize this proactive approach of preemptively shutting off power can present challenges, especially for those who live in rural areas and rely on electric pumps for wells. If your power has been shut off, we will restore power as soon as the conditions permit, and crews have inspected the system to confirm it is safe to re-energize power lines.
Just as we manage vegetation to keep trees away from power lines, it's important for you to create a line of defense around your property by clearing dead trees and brush away from your property, particularly if you live in the south hills and other heavily forested areas of our community.
When selecting a new tree to plant, follow the "Right Tree, Right Place" approach. By picking the proper species and planting procedure, you can increase public safety, reduce power outages, reduce the need for routine pruning, and promote healthy, beautiful trees.
You should also have a plan for how you and your family will stay safe from wildfire. Find more information at https://www.ready.gov/wildfires.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday