
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.
Find Out MoreEWEB will continue the annual closure of our College Hill Reservoir over the Fourth of July holiday and prohibit fireworks on the property grounds.
Find Out MoreIt's called an FUV, a fun utility vehicle. And we are so having FUN! We are proud to have a small fleet of electric vehicles. Two to be exact.
Find Out MoreOn June 18, with the help of community neighbors, EWEB inaugurated a new emergency water station at the Lane County Fairgrounds.
Find Out MoreEWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.
Find Out MoreAs a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.
Find Out MoreAs a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.
Find Out MoreHere’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!
Find Out MoreEugene’s drinking water received an outstanding performance rating from the Oregon Health Authority.
Find Out MoreStarting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.
Find Out MoreTwo Eugene Water & Electric Board line crews will spend the New Year holiday weekend through next week restoring power to thousands of Pacific Gas & Electric customers in northeast California after winter storms dumped more than 10 feet of snow in the Lake Tahoe area starting before Christmas.
Find Out MoreSeveral hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.
Find Out MoreWith the National Weather Service predicting snow for the Eugene area Sunday through Tuesday, we want to remind customers that the expected snow could bring trees and branches down onto overhead power lines and cause electric outages.
Find Out MoreJust as high winds with gusts of more than 30 mph arrived in the Oregon Cascades early Thursday, EWEB has completed aerial trimming around its Carmen-Smith transmission line using a helicopter with saw attachments to trim branches and treetops.
Find Out MoreEWEB Leads "Spill Drill" to test HazMat Response
Find Out MoreEWEB foresters and contract tree crews are working in the McKenzie River Valley following the Holiday Farm Fire to assess, trim and remove vegetation that may interfere with electrical infrastructure.
EWEB operates an extensive tree trimming program to enhance reliability and protect public safety by keeping trees and branches a safe distance from overhead electric lines. Following storm events, crews are often busy addressing safety issues and working to prevent additional tree-related power outages.
"We're used to dealing with rain, wind and snow events," says Shane Tennison, EWEB's lead forester. "Following the fire, we're focused on making the system safe like after a storm, but we're seeing damage we're not used to--scorched trees, burned out roots, dealing with removing trees that are unsafe to climb and often in really rough terrain. "
Crews are working their way through all primary lines in the affected area, looking to ensure a 30-50 foot clearance and address hazard trees. As with storm response, safety is the top concern. In order to move through the area efficiently and address hazardous situations, crews will not be removing or chipping the debris as they go.
"We're also running into situations where we need to have the lines de-energized in order to safely address the surrounding vegetation," continues Shane. "We will do our best to provide customers advance notice of any service interruptions. But we anticipate there will be times we have to address the hazard immediately and won't have the opportunity to provide notice."
Just as EWEB works to address vegetation within the right-of-way, we understand customers are dealing with trees on their private property. If you, or your contractor, will be trimming or removing trees near your service line, please contact Electric Operations in advance during normal business hours at 541-685-7457 so we can help you do so safely. We will work with you to schedule a time to de-energize the line at no charge while the work is completed.
As you consider replanting this winter or spring, remember the "right tree, right place" approach. If you decide to plant trees under or next to power lines be sure to choose small trees (up to 25 feet at maturity) as they will seldom need to be pruned for line clearance.
If you know of a location where trees are interfering with the power system, please report it using the online form or by call the tree trimming line at 541-685-7148. If you see trees or branches creating an immediate safety hazard, call customer service at 541-685-7000 to report the situation.
4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.