Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB customers use more than twice as much water in the hot, dry summer months, compared to the cold, rainy winter months. The higher summer water use can almost assuredly be attributed to customers watering their lawns and gardens.Find Out More
The Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.Find Out More
Greenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.Find Out More
With cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.Find Out More
World Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.Find Out More
An EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.Find Out More
Despite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.Find Out More
EWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.Find Out More
EWEB makes electric mobility available to anyhone though e-bike rebates, car sharing and grants for local organizations with electric mobility projects.Find Out More
In response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.Find Out More
We all know LEDs use less energy, but what does that mean for your holiday budget in real dollars?Find Out More
For EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.Find Out More
Imagine if heavy snowfall and freezing rain hit Eugene this winter. Imagine damaged trees, road closures and widespread power outages. What would you do?Find Out More
Hundreds of landowners in the McKenzie River valley are working with EWEB to prevent future fires and protect the river by replanting burned properties and removing fuels like dead trees and underbrush.Find Out More
When access to pad mount transformers, cable, and smart meter chips tightened, EWEB only had one choice – double down on its core values, provide safe and reliable electricity. Below are the stories from EWEB staff about how they have navigated the ups and downs of this new frontier.Find Out More
October 21, 2020
EWEB foresters and contract tree crews are working in the McKenzie River Valley following the Holiday Farm Fire to assess, trim and remove vegetation that may interfere with electrical infrastructure.
EWEB operates an extensive tree trimming program to enhance reliability and protect public safety by keeping trees and branches a safe distance from overhead electric lines. Following storm events, crews are often busy addressing safety issues and working to prevent additional tree-related power outages.
"We're used to dealing with rain, wind and snow events," says Shane Tennison, EWEB's lead forester. "Following the fire, we're focused on making the system safe like after a storm, but we're seeing damage we're not used to--scorched trees, burned out roots, dealing with removing trees that are unsafe to climb and often in really rough terrain. "
Crews are working their way through all primary lines in the affected area, looking to ensure a 30-50 foot clearance and address hazard trees. As with storm response, safety is the top concern. In order to move through the area efficiently and address hazardous situations, crews will not be removing or chipping the debris as they go.
"We're also running into situations where we need to have the lines de-energized in order to safely address the surrounding vegetation," continues Shane. "We will do our best to provide customers advance notice of any service interruptions. But we anticipate there will be times we have to address the hazard immediately and won't have the opportunity to provide notice."
Just as EWEB works to address vegetation within the right-of-way, we understand customers are dealing with trees on their private property. If you, or your contractor, will be trimming or removing trees near your service line, please contact Electric Operations in advance during normal business hours at 541-685-7457 so we can help you do so safely. We will work with you to schedule a time to de-energize the line at no charge while the work is completed.
As you consider replanting this winter or spring, remember the "right tree, right place" approach. If you decide to plant trees under or next to power lines be sure to choose small trees (up to 25 feet at maturity) as they will seldom need to be pruned for line clearance.
If you know of a location where trees are interfering with the power system, please report it using the online form or by call the tree trimming line at 541-685-7148. If you see trees or branches creating an immediate safety hazard, call customer service at 541-685-7000 to report the situation.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday