
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.
Find Out MoreEWEB will continue the annual closure of our College Hill Reservoir over the Fourth of July holiday and prohibit fireworks on the property grounds.
Find Out MoreIt's called an FUV, a fun utility vehicle. And we are so having FUN! We are proud to have a small fleet of electric vehicles. Two to be exact.
Find Out MoreOn June 18, with the help of community neighbors, EWEB inaugurated a new emergency water station at the Lane County Fairgrounds.
Find Out MoreThe tour focused on the coordinated response to the Holiday Farm Fire, emphasizing the effectiveness of large-scale floodplain enhancement projects for mitigating the impacts of sedimentation and increasing water temperatures.
Find Out MoreEWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.
Find Out MoreAs a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.
Find Out MoreAs a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.
Find Out MoreCommunity organizations, property developers and others will soon be able to submit offers to purchase and develop a 4.44-acre site in a prime location along Eugene’s burgeoning downtown waterfront district.
Find Out MoreHere’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!
Find Out MoreEugene’s drinking water received an outstanding performance rating from the Oregon Health Authority.
Find Out MoreStarting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.
Find Out MoreTwo Eugene Water & Electric Board line crews will spend the New Year holiday weekend through next week restoring power to thousands of Pacific Gas & Electric customers in northeast California after winter storms dumped more than 10 feet of snow in the Lake Tahoe area starting before Christmas.
Find Out MoreSeveral hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.
Find Out MoreWith the National Weather Service predicting snow for the Eugene area Sunday through Tuesday, we want to remind customers that the expected snow could bring trees and branches down onto overhead power lines and cause electric outages.
Find Out MoreEmergency preparedness is a shared responsibility. We're doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.
Crews trim around 300 line miles of vegetation annually to minimize falling trees and branches. We employ four full-time, certified arborists to inspect and evaluate vegetation around power lines, and 11 contract crews perform all pruning and trimming work. Learn more and request tree trimming.
We're working with community partners to establish several emergency water distribution sites using groundwater wells and mobile water trailers. Each well site will have a backup generator to provide reliable standby power.
We're replacing water mains, fortifying reservoirs and pump stations, and undertaking major upgrades to the Hayden Bridge water filtration plant. Learn more about our Water Reliability Initiative.
We participate in local and regional mutual aid agreements—voluntary partnerships between electric and water utilities to help each other with resources and restoration efforts following an emergency.
This plan was developed to outline how the cities of Eugene and Springfield prepare for and respond to emergencies. The plan provides a community-wide approach to protect life, safety and health during emergencies and major disasters such as earthquakes, floods, landslides, fires and winter storms. As a provider of essential services, EWEB participated in the development of the plan which was funded by the cities of Eugene and Springfield, and the Federal Emergency Management Agency Pre-disaster Mitigation Grant Program. Read more about the Hazards Mitigation Plan.
We're in the process of upgrading and relicensing Carmen-Smith to operate for at least 40 more years. The project's 110 megawatts of local generation is an important benefit to the community, particularly as we consider the potential of a Cascadia Subduction Zone Earthquake or other regional disasters. Learn more about our largest utility-owned power source.
We're working on building a "resilient spine" in our electric transmission system. The idea is to enable us to move power from local generating resources to critical facilities, such as hospitals and public safety agencies, in an emergency.
We're modernizing our meters, information systems, and internal processes to improve outage detection and response efforts. Customers who elect advanced, technology-enabled features will benefit from automated outage detection, early water leak detection, and other services.
We installed a Shake Alert early warning sensor at Leaburg Dam and a second sensor at Carmen-Smith. The sensor can give people precious seconds to take protective actions before the severe shaking waves from an earthquake arrive.
Here are some ways you can prepare, and stay safe, in the event of an emergency.
We've compiled some checklists and resources to help you prepare for all types of emergencies.
To avoid extra steps during an outage, and to be placed on a restoration plan, please update your account with your current cell phone number by calling customer service at 541-685-7000, or by emailing EWEB.Answers@eweb.org. Learn more about reporting power outages.
4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.