
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
As a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.
Find Out MoreAs a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.
Find Out MoreCommunity organizations, property developers and others will soon be able to submit offers to purchase and develop a 4.44-acre site in a prime location along Eugene’s burgeoning downtown waterfront district.
Find Out MoreStarting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.
Find Out MoreNew programs provide customers opportunities to invest in local environment, watershed protection, and future climate scientists
Find Out MoreEWEB is offering new programs to help Eugene electrify its transporation sector - tackling our largest source of carbon emissions
Find Out MoreEWEB, City of Eugene project reduces City Facilities carbon footprint by 16%
Find Out MoreWhile world leaders debate climate action, EWEB reflects on our community's climate successes
Find Out MoreRecent material shortages have EWEB increasingly concerned about our ability to meet timelines for electric and water construction projects.
Find Out MoreAs part of our routine monitoring efforts, EWEB conducted a bathymetric survey of Trail Bridge Reservoir in May 2021 and found unusual depressions. EWEB conducted follow-up inspections with a remotely operated underwater vehicle along with dye testing by divers in early June 2021. Based on the dye tests, the two larger depressions are actively taking water and are considered sinkholes. Subsequent dye testing and geophysical investigations in July and August indicated that there is no concentrated seepage flow through or under Trail Bridge Dam.
Find Out MoreEWEB Leads "Spill Drill" to test HazMat Response
Find Out MoreUnlike for-profit utilities who serve their investors, EWEB and other public power providers are community-owned and do not operate to earn a profit or benefit stockholders. Our prices are based on the costs to serve our community with safe, reliable water and electricity.
Find Out MoreWhile most wildfires are started by lightning strikes or caused by human actions, utilities have a role to play in risk reduction -- and we are doing our part. And while we can’t stop wildfires, we can make our electric infrastructure more resilient to better withstand fires by using new construction methods and materials and keeping our system maintenance up to date by replacing aging equipment.
Find Out MoreAt EWEB, we factor climate change into almost everything we do. As Eugene’s publicly-owned utility, we strive to fulfill our roles reducing our community’s carbon footprint, optimizing our use of clean energy, and helping our watershed adapt to a warmer climate.
Find Out MoreEWEB helps fund floodplain restoration project
Find Out MoreWhen Leah talks about her daughter, she lights up.
"I was lucky enough to get to stay home with my baby for a year after she was born," says Leah. "It was wonderful, but after a while I needed to get back into the workforce. My husband actually found the posting for the job and since it was similar to what I had done before, I thought it would be an easier transition."
Before having her daughter, Leah worked at SELCO Community Credit Union first as a teller, then in the call center and finally in collections. The EWEB posting her husband pointed out was for a customer service analyst in the contact center, a position Leah has held now for three years.
"We are the front line for EWEB. We take the first calls whenever something's wrong, there's a question on the bill, if someone needs to start/stop service and everything in-between," says Leah. "We can have some really difficult phone calls, but we also get a lot of good ones too. When we are able to successfully help someone it can make our day."
Leah recalls a customer a couple years ago who called to make a payment arrangement. The woman was dealing with the death of her son and had fallen behind on her bill. Leah encouraged her to apply for EWEB's bill assistance program, Customer Care.
"She said there were people out there that needed it more than her," says Leah. "I helped make the payment arrangement like she had requested. But I couldn't stop thinking about her once we had hung up. I knew she wasn't going to contact any of the resources I had given her."
Leah reached out to her supervisor and others in the utility, recounting the customer's difficulty. In the end, using funds from a modest EWEB employee donation program, Leah was able to call the customer letting her know that a payment had been made to her account.
"She was so grateful," says Leah. "We can't always help in this way, but when we can it's really rewarding. I hope customers know how much we care. And that we're really trying our hardest," she adds.
When asked what makes up great customer service, Leah pauses thoughtfully before listing off three qualities: listening before reacting, demonstrating empathy and working together to find answers. After talking with Leah for a bit, they sound pretty familiar.
Thank you Leah, for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.
4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.