Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Starting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.Find Out More
New programs provide customers opportunities to invest in local environment, watershed protection, and future climate scientistsFind Out More
EWEB is offering new programs to help Eugene electrify its transporation sector - tackling our largest source of carbon emissionsFind Out More
EWEB, City of Eugene project reduces City Facilities carbon footprint by 16%Find Out More
While world leaders debate climate action, EWEB reflects on our community's climate successesFind Out More
Recent material shortages have EWEB increasingly concerned about our ability to meet timelines for electric and water construction projects.Find Out More
As part of our routine monitoring efforts, EWEB conducted a bathymetric survey of Trail Bridge Reservoir in May 2021 and found unusual depressions. EWEB conducted follow-up inspections with a remotely operated underwater vehicle along with dye testing by divers in early June 2021. Based on the dye tests, the two larger depressions are actively taking water and are considered sinkholes. Subsequent dye testing and geophysical investigations in July and August indicated that there is no concentrated seepage flow through or under Trail Bridge Dam.Find Out More
EWEB Leads "Spill Drill" to test HazMat ResponseFind Out More
Unlike for-profit utilities who serve their investors, EWEB and other public power providers are community-owned and do not operate to earn a profit or benefit stockholders. Our prices are based on the costs to serve our community with safe, reliable water and electricity.Find Out More
While most wildfires are started by lightning strikes or caused by human actions, utilities have a role to play in risk reduction -- and we are doing our part. And while we can’t stop wildfires, we can make our electric infrastructure more resilient to better withstand fires by using new construction methods and materials and keeping our system maintenance up to date by replacing aging equipment.Find Out More
At EWEB, we factor climate change into almost everything we do. As Eugene’s publicly-owned utility, we strive to fulfill our roles reducing our community’s carbon footprint, optimizing our use of clean energy, and helping our watershed adapt to a warmer climate.Find Out More
EWEB helps fund floodplain restoration projectFind Out More
The security of the community's water supply is tied directly to the health of the McKenzie Watershed and EWEB is investing in the long-term health and quality of life for residents for generations to come.Find Out More
A year after the Holiday Farm Fire, EWEB and the Pure Water Partners are working with landowners in the burn zone to restore riparian forests and mitigate future fires.Find Out More
The Eugene Water & Electric Board will award $50,000 grants to The Eugene Mission and Friends of Trees Eugene Metro later this month after Greenpower program subscribers voted for their top two projects out of 11 submissions.Find Out More
When Leah talks about her daughter, she lights up.
"I was lucky enough to get to stay home with my baby for a year after she was born," says Leah. "It was wonderful, but after a while I needed to get back into the workforce. My husband actually found the posting for the job and since it was similar to what I had done before, I thought it would be an easier transition."
Before having her daughter, Leah worked at SELCO Community Credit Union first as a teller, then in the call center and finally in collections. The EWEB posting her husband pointed out was for a customer service analyst in the contact center, a position Leah has held now for three years.
"We are the front line for EWEB. We take the first calls whenever something's wrong, there's a question on the bill, if someone needs to start/stop service and everything in-between," says Leah. "We can have some really difficult phone calls, but we also get a lot of good ones too. When we are able to successfully help someone it can make our day."
Leah recalls a customer a couple years ago who called to make a payment arrangement. The woman was dealing with the death of her son and had fallen behind on her bill. Leah encouraged her to apply for EWEB's bill assistance program, Customer Care.
"She said there were people out there that needed it more than her," says Leah. "I helped make the payment arrangement like she had requested. But I couldn't stop thinking about her once we had hung up. I knew she wasn't going to contact any of the resources I had given her."
Leah reached out to her supervisor and others in the utility, recounting the customer's difficulty. In the end, using funds from a modest EWEB employee donation program, Leah was able to call the customer letting her know that a payment had been made to her account.
"She was so grateful," says Leah. "We can't always help in this way, but when we can it's really rewarding. I hope customers know how much we care. And that we're really trying our hardest," she adds.
When asked what makes up great customer service, Leah pauses thoughtfully before listing off three qualities: listening before reacting, demonstrating empathy and working together to find answers. After talking with Leah for a bit, they sound pretty familiar.
Thank you Leah, for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.