Related News

  • Related News

  • Water use in summer more than twice as high as winter

    EWEB customers use more than twice as much water in the hot, dry summer months, compared to the cold, rainy winter months. The higher summer water use can almost assuredly be attributed to customers watering their lawns and gardens.

    Find Out More
  • EWEB offering $50,000 community Greenpower renewable energy grant

    Greenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.

    Find Out More
  • Stay warm as the weather dips into freezing temperatures

    With cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.

    Find Out More
  • Try something new on World Pulses Day

    World Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.

    Find Out More
  • When the water main breaks, EWEB crews are ready

    EWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.

    Find Out More
  • Show More
Payment Processing Incident: Information for Affected Customers

September 07, 2021

We are aware of a vendor issue affecting payments that were made between Thursday evening 8/26/21 and Sunday 8/29/21.

The following information was emailed to affected customers on 9/7/21.


Due to a vendor error, some recent EWEB bill payments may have resulted in erroneous charges.

The vendor reversed the charges on Sept. 1, and a credit will be posted to the bank accounts or credit cards that affected customers used to pay their EWEB bill. It make take a couple of days for banks or credit cards to recognize the reversal.

On Sept. 8, the vendor will reprocess the correct payments to EWEB.

The erroneous charges resulted from a data processing error. It is important to note that there is NO evidence to suggest any personal customer data was compromised.

If you were affected by this error, you do not need to take any action, other than monitor your accounts for the activities outlined above.

Affected customers will likely see several transactions related to this incident on the bank account or credit card used to pay your EWEB bill, including: 

  • Erroneous payment(s) to EWEB between 8/26 and 8/29
  • Reversal of payments made to EWEB in the form of a credit
  • Reprocessing of the correct EWEB payment on 9/8

If you happened to resubmit your EWEB payment ahead of the 9/8 reprocessing, we will automatically reverse the duplicate payment.


We are determined to ensure the vendor achieves a full and prompt resolution to the error with your payment without any action on your part.

However, if you need assistance related to this issue, please contact us during normal business hours (9 a.m - 6:30 p.m.). We have set up a special "concierge" phone line to assist you. To reach the concierge service, call our Customer Service line 541-685-7000, press 3 for customer service, then press 1.

Please note: We are doing our best to assist impacted customers with the caring, helpful service you deserve. However, we are experiencing long on-hold times during certain times of the day. 


We want to assure you that we are very seriously concerned with this issue, and sympathetic to all of the challenges it presents. Although the problem occurred with the vendor, we are committed to doing our part to make it right. 

We appreciate your patience and understanding.