
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.
Find Out MoreThe EWEB Board of Commissioners meet on the first Tuesday of the month.
Find Out MoreTo maintain the reliability customers have come to know and trust, EWEB must address an aging infrastructure bubble.
Find Out MoreEWEB General Manager Frank Lawson delivered his annual State of the Utility Address at the March 7 public Board of Commissioners meeting.
Find Out MoreGreenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.
Find Out MoreFor the past year, EWEB’s electric division has been preparing for a complete reconstruction of the Currin substation. Quite simply, it’s reached the end of its useful life.
Find Out MoreWith cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.
Find Out MoreEWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.
Find Out MoreEWEB has awarded nearly $125,000 in grant funds to local organizations that promote electric mobility and reduce community carbon emissions.
Find Out MoreGrantees in the McKenzie River Valley can receive up to $35,000 each
Find Out MoreCollaborating with the City of Eugene, a Climate Guidebook, and priorities for upriver EWEB customers were the main topics at the Feb. 7 Board of Commissioners meeting. The five-member Board serves without pay and is elected by EWEB customers. Their job is to establish policies and values and set EWEB’s long-term direction. Board meetings are open to the public and include opportunities for public comment.
Find Out MoreYou may have noticed a plaque along the sidewalk on East 4th Avenue near the entrance to the employee parking lot at EWEB’s former headquarters building. It commemorates Wiley Griffon. He’s not considered the first Black resident of Eugene. But he is the first one mentioned by name, according to scholars.
Find Out MoreWorld Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.
Find Out MoreEugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.
Find Out MoreIn January, our elected Board of Commissioners approved an agreement for EWEB to make an unprecedented bulk purchase of substation transformers.
Find Out MoreJanuary 13, 2021
EWEB's 2021 budget keeps prices steady once again, marking the fifth year in a row of no price increase for customers. The utility's budget of $331 million includes operation and maintenance of the electric and water systems that serve more than 200,000 people in Eugene and parts of Springfield and the McKenzie Valley, as well as customer bill assistance, energy efficiency incentives, school grants, drinking water source protection, and renewable energy programs.
"This past year has been difficult for our community, and I'm pleased that EWEB is able to deliver on our promise to bring affordable power and water to our customer-owners," said EWEB General Manager Frank Lawson. "I'm proud of our staff who continue to work hard to keep costs down and operate efficiently even as new challenges arise."
EWEB's residential electric rate will remain at 9.1 cents per kilowatt-hour (kWh) in 2021, keeping it competitive with other northwest electric utility rates and below the national average of 13.6 cents/kWh.
Electric and water prices for EWEB customers have not increased since 2016.
Although economic conditions stemming from the COVID-19 pandemic have reduced utility revenue, we have been able to maintain sustainable spending levels by reducing costs, refinancing debt, increasing efficiencies, and reprioritizing select capital projects.
While customer prices have remained steady for six out of the last seven years, we've continued to invest in energy efficiency incentives, bill assistance programs, and infrastructure projects for improved reliability. Last year, we expanded payment assistance programs to allow more customers to qualify and delivered over $1.5 million in bill assistance to more than 5,000 customers, many of whom suffered pandemic-related job losses. Spending in 2021 to support a new customer portal and meter infrastructure upgrades will improve the customer experience and help EWEB respond more effectively to water leaks and power outages. The 2021 budget also includes funding for emergency water stations to provide potable water in the event of an emergency or natural disaster.
The 2021 infrastructure spending levels of $51 million for electric and $21 million for water are part of 10-year planned investments of $335 million (electric) and $244 million (water) respectively. As we move forward, we will work with the EWEB Board of Commissioners to understand the benefits and impacts of further expanding our infrastructure investments.
"We continue to be guided by our core values to provide safe and reliable drinking water and electricity, be responsible stewards of resources, and adhere to our commitment to serve our local community," said Frank Lawson. "The 2021 budgets position EWEB to maintain financial resiliency, rise to whatever challenges 2021 may bring, and continue efforts to enhance customer confidence."
*While water prices for EWEB customers remained flat, our wholesale water customers such as the city of Veneta and the River Road and Santa Clara Water Districts saw a slight increase in 2020 and a slight decrease in 2021.
**Tualatin Valley Water District serves Beaverton, portions of Hillsboro and Tigard.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday