Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB customers use more than twice as much water in the hot, dry summer months, compared to the cold, rainy winter months. The higher summer water use can almost assuredly be attributed to customers watering their lawns and gardens.Find Out More
The Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.Find Out More
Greenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.Find Out More
With cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.Find Out More
World Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.Find Out More
An EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.Find Out More
Despite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.Find Out More
EWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.Find Out More
EWEB makes electric mobility available to anyhone though e-bike rebates, car sharing and grants for local organizations with electric mobility projects.Find Out More
In response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.Find Out More
We all know LEDs use less energy, but what does that mean for your holiday budget in real dollars?Find Out More
For EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.Find Out More
Imagine if heavy snowfall and freezing rain hit Eugene this winter. Imagine damaged trees, road closures and widespread power outages. What would you do?Find Out More
Hundreds of landowners in the McKenzie River valley are working with EWEB to prevent future fires and protect the river by replanting burned properties and removing fuels like dead trees and underbrush.Find Out More
When access to pad mount transformers, cable, and smart meter chips tightened, EWEB only had one choice – double down on its core values, provide safe and reliable electricity. Below are the stories from EWEB staff about how they have navigated the ups and downs of this new frontier.Find Out More
November 21, 2017
In the spirit of family peace and harmony, many of us avoid talking politics over the dinner table. But here's a topic that can bring everyone together: emergency preparedness.
Thanksgiving is a perfect time to make, or refresh, your emergency plans. As you pass around the turkey and the pumpkin pie, talk with your family about what you would do in an emergency such as an ice storm or other disaster. By coming up with a plan ahead of time, you can help ensure your family's safety and comfort during a winter storm that could knock out the electricity or water for days, or even longer.
Put together a plan by discussing these five questions with your family:
1. How will we receive emergency alerts and warnings?
Many mobile devices will now bring you wireless emergency alerts—real-time information directly from local and federal sources. Check out these alert options:
Lane County ALERT ME! Lane County is able to send you emergency alerts via text message, email, pager, or voice call (in extreme cases), based on your preferences. ALERT ME! works like a "reverse 911" system if you opt in to the service. Sign up today and share the types of alerts and notifications that you would like to receive, as well as your contact information and preferences.
American Red Cross Earthquake Mobile App Receive alerts and notifications when an earthquake occurs, prepare your family and home, find help and let others know you are safe even if the power is out.
FEMA Mobile App Learn what to do before, during, and after emergencies with safety tips, and receive weather alerts from the National Weather Service.
Update your EWEB account To avoid steps during a power outage, please make sure your current cell phone number(s) are tied to your EWEB account. Call Customer Service at (541) 685-7000 or email EWEB.Answers@eweb.org to update your account.
2. What is our shelter plan?
Depending on your circumstances and the nature of the emergency, it may be best to stay where you are and avoid any uncertainty outside by "sheltering in place." Do you have an emergency stock of food, water, medicines, fuel and other supplies? If you needed to leave home, where would you go? To a family member or friend's home? A hotel? A shelter? Where is the closest public shelter located? Consider your options and discuss with your loved ones in advance.
3. What is our evacuation route?
In a natural disaster, some roads and bridges may be unpassable. It's smart to plan ahead for a few different route options to your shelter location. Keep a map in your car in case your mobile navigation is unavailable.
4. What is our family communication plan?
In an emergency, many people trying to use their mobile phones and land lines at the same time may create network congestion. Have a conversation with your family and agree on a plan for how you will communicate and reconnect. Here are some tips to consider:
5. What is our plan for loved ones with special needs?
Customers who are dependent on power for special medical equipment should have a plan for power outages. Consider purchasing a back-up generator and make sure your loved ones know how to safely use it. Set up plans with friends or relatives to check on special-needs folks, and transport them if necessary to a site with electricity, such as emergency centers, hotels or neighbors.
Once you have a plan, document it. You can find some handy templates to use as a guide at https://www.ready.gov/make-a-plan.
And don't forget your emergency kit! Check out our website for some handy checklists and other resources.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday