
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.
Find Out MoreEWEB will continue the annual closure of our College Hill Reservoir over the Fourth of July holiday and prohibit fireworks on the property grounds.
Find Out MoreOn June 18, with the help of community neighbors, EWEB inaugurated a new emergency water station at the Lane County Fairgrounds.
Find Out MoreAs a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.
Find Out MoreStarting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.
Find Out MoreTwo Eugene Water & Electric Board line crews will spend the New Year holiday weekend through next week restoring power to thousands of Pacific Gas & Electric customers in northeast California after winter storms dumped more than 10 feet of snow in the Lake Tahoe area starting before Christmas.
Find Out MoreSeveral hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.
Find Out MoreWith the National Weather Service predicting snow for the Eugene area Sunday through Tuesday, we want to remind customers that the expected snow could bring trees and branches down onto overhead power lines and cause electric outages.
Find Out MoreJust as high winds with gusts of more than 30 mph arrived in the Oregon Cascades early Thursday, EWEB has completed aerial trimming around its Carmen-Smith transmission line using a helicopter with saw attachments to trim branches and treetops.
Find Out MoreEWEB Leads "Spill Drill" to test HazMat Response
Find Out MoreHave you ever thought about where your drinking water comes from? What about where your wastewater goes?
Find Out MoreWhile most wildfires are started by lightning strikes or caused by human actions, utilities have a role to play in risk reduction -- and we are doing our part. And while we can’t stop wildfires, we can make our electric infrastructure more resilient to better withstand fires by using new construction methods and materials and keeping our system maintenance up to date by replacing aging equipment.
Find Out MoreAt EWEB, we factor climate change into almost everything we do. As Eugene’s publicly-owned utility, we strive to fulfill our roles reducing our community’s carbon footprint, optimizing our use of clean energy, and helping our watershed adapt to a warmer climate.
Find Out MoreIdeas for supplying and cooking during an emergency outage
Find Out MoreThe security of the community's water supply is tied directly to the health of the McKenzie Watershed and EWEB is investing in the long-term health and quality of life for residents for generations to come.
Find Out MoreFourteen full crews worked in the McKenzie River area Sunday, whittling down the number of upriver customers without power to less than 860 as of 3 p.m. With cell service still down in the area, reports from field crews are limited to radio communication, making it more difficult to keep upriver restoration information current.
Starting with more than 14,000 customers out of service on Monday, fewer than 920 of our customers now remain without service on Sunday. Most repair work in Eugene is limited to incidents with just a few services out of power. Several smaller teams have spread out across Eugene to continue working these service restorations.
There is extensive damage along Highway 126, and along hard-to-reach secondary roads throughout the McKenzie River area. While we expect to restore many upriver customers through today and on Monday, some areas will require more time because we will have to rebuild entire sections of the electric system.
The extensive damage to the electric system in some locations, along with downed trees and deep snow in these areas, has delayed restoration.
We anticipated that there would be several upriver areas in need of near-complete rebuilds. As crews made their way into locations that were difficult or impossible to access earlier this week, they have found even more damage than was initially expected. EWEB is now compiling a list of these locations and there is a chance we could discover more.
Customers in the areas below may not see their power restored until Wednesday or Thursday:
Residents are asked to watch for flaggers along Highway 126 and drive carefully in these areas so crews can continue their work safely, particularly as it gets dark. Go to tripcheck.com for the latest road updates.
If a customer believes their home is in one of the posted areas, and they are still without power, they should contact EWEB's outage reporting line at 1-844-484-2300. This will ensure their outage is still in our system.
Repairing the service line that provides power to a single home is often last on the restoration priority list and the most time-consuming. A crew might spend the same amount of time restoring power to a few customers as it takes to restore power to several hundred customers.
To speed up your restoration process, check to see if there is damage to your weatherhead or meter base on your home. If you find damage, contact a licensed electrician and then have the electrician provide a supervisory letter to us when repairs are complete.
Any customers experiencing flickering lights or partial power should contact EWEB via the outage reporting line at 1-844-484-2300. Those experiencing "brownouts" should turn off their main breaker and also contact EWEB.
4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.