
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
National Infrastructure Week (May 14-20) may be a politically charged quip on the national stage, but for EWEB, the urgency and importance of infrastructure is no joke.
Find Out MoreOld reservoir leaks, threatening water quality, and will fail when a major earthquake strikes.
Find Out MoreCrews are identifying and addressing equipment failures before wildfire season and doing so mitigates risk of fire ignition.
Find Out MoreThe Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.
Find Out MoreWith cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.
Find Out MoreAn EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.
Find Out MoreDespite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.
Find Out MoreIn response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.
Find Out MoreFor EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.
Find Out MoreImagine if heavy snowfall and freezing rain hit Eugene this winter. Imagine damaged trees, road closures and widespread power outages. What would you do?
Find Out MoreHundreds of landowners in the McKenzie River valley are working with EWEB to prevent future fires and protect the river by replanting burned properties and removing fuels like dead trees and underbrush.
Find Out MoreWhen access to pad mount transformers, cable, and smart meter chips tightened, EWEB only had one choice – double down on its core values, provide safe and reliable electricity. Below are the stories from EWEB staff about how they have navigated the ups and downs of this new frontier.
Find Out MoreEWEB’s electric safety trailer is an interactive tool for the public to learn how to react in a potentially dangerous situation.
Find Out MoreLaura Farthing has been working for EWEB for the past 14 years. She’s the lead engineer on EWEB’s water storage construction project near E. 40th and Patterson St.
Find Out MoreEWEB used the tactic of a Public Safety Power Shutoff (PSPS) for the first time to mitigate the risk of wildfires.
Find Out MoreMarch 03, 2019
Fourteen full crews worked in the McKenzie River area Sunday, whittling down the number of upriver customers without power to less than 860 as of 3 p.m. With cell service still down in the area, reports from field crews are limited to radio communication, making it more difficult to keep upriver restoration information current.
Starting with more than 14,000 customers out of service on Monday, fewer than 920 of our customers now remain without service on Sunday. Most repair work in Eugene is limited to incidents with just a few services out of power. Several smaller teams have spread out across Eugene to continue working these service restorations.
There is extensive damage along Highway 126, and along hard-to-reach secondary roads throughout the McKenzie River area. While we expect to restore many upriver customers through today and on Monday, some areas will require more time because we will have to rebuild entire sections of the electric system.
The extensive damage to the electric system in some locations, along with downed trees and deep snow in these areas, has delayed restoration.
We anticipated that there would be several upriver areas in need of near-complete rebuilds. As crews made their way into locations that were difficult or impossible to access earlier this week, they have found even more damage than was initially expected. EWEB is now compiling a list of these locations and there is a chance we could discover more.
Customers in the areas below may not see their power restored until Wednesday or Thursday:
Residents are asked to watch for flaggers along Highway 126 and drive carefully in these areas so crews can continue their work safely, particularly as it gets dark. Go to tripcheck.com for the latest road updates.
If a customer believes their home is in one of the posted areas, and they are still without power, they should contact EWEB's outage reporting line at 1-844-484-2300. This will ensure their outage is still in our system.
Repairing the service line that provides power to a single home is often last on the restoration priority list and the most time-consuming. A crew might spend the same amount of time restoring power to a few customers as it takes to restore power to several hundred customers.
To speed up your restoration process, check to see if there is damage to your weatherhead or meter base on your home. If you find damage, contact a licensed electrician and then have the electrician provide a supervisory letter to us when repairs are complete.
Any customers experiencing flickering lights or partial power should contact EWEB via the outage reporting line at 1-844-484-2300. Those experiencing "brownouts" should turn off their main breaker and also contact EWEB.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday