
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
The Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.
Find Out MoreEWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.
Find Out MoreTo maintain the reliability customers have come to know and trust, EWEB must address an aging infrastructure bubble.
Find Out MoreEWEB General Manager Frank Lawson delivered his annual State of the Utility Address at the March 7 public Board of Commissioners meeting.
Find Out MoreGreenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.
Find Out MoreFor the past year, EWEB’s electric division has been preparing for a complete reconstruction of the Currin substation. Quite simply, it’s reached the end of its useful life.
Find Out MoreWith cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.
Find Out MoreEWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.
Find Out MoreEWEB has awarded nearly $125,000 in grant funds to local organizations that promote electric mobility and reduce community carbon emissions.
Find Out MoreGrantees in the McKenzie River Valley can receive up to $35,000 each
Find Out MoreCollaborating with the City of Eugene, a Climate Guidebook, and priorities for upriver EWEB customers were the main topics at the Feb. 7 Board of Commissioners meeting. The five-member Board serves without pay and is elected by EWEB customers. Their job is to establish policies and values and set EWEB’s long-term direction. Board meetings are open to the public and include opportunities for public comment.
Find Out MoreYou may have noticed a plaque along the sidewalk on East 4th Avenue near the entrance to the employee parking lot at EWEB’s former headquarters building. It commemorates Wiley Griffon. He’s not considered the first Black resident of Eugene. But he is the first one mentioned by name, according to scholars.
Find Out MoreWorld Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.
Find Out MoreEugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.
Find Out MoreThe Eugene City Council approved the purchase of EWEB's former riverfront headquarters property at a meeting on Jan. 30. The terms of the deal state that the City of Eugene will purchase the 4.4-acre property, which includes two buildings and parking lots, for $12 million.
Find Out MoreSeptember 30, 2021
While most wildfires are started by lightning strikes or caused by human actions, utilities have a role to play in risk reduction -- and we are doing our part. And while we can't stop wildfires, we can make our electric infrastructure more resilient to better withstand fires by using new construction methods and materials and keeping our system maintenance up to date by replacing aging equipment.
EWEB employs a full menu of options for "grid hardening" strategies, including a robust vegetation management program, replacing older equipment on a regular basis, full system inspections, and in some cases, placing power lines underground.
One of the measures underway this summer and fall is the inspection and replacement of power pole crossarms. Our line technician crews have been working for the past several months to identify and replace older or deteriorating crossarms in the McKenzie River Valley service territory and on select circuits in south Eugene.
Replacing crossarms is a labor- and time-intensive process, where the crews are often working within a few feet of energized powerlines. However, this is one of the measures that could prevent EWEB facilities from becoming an ignition point for a wildfire.
During high wind events, such as the gusting, erratic winds seen during Red Flag Warnings, the failure of a crossarm could bring down energized power lines and potentially spark a fire. To help reduce that risk, crews are now finishing up the replacement of more than 100 crossarms in the McKenzie River and south Eugene areas.
"Our approach is to use multiple investment and replacement strategies to maintain reliability and increase resiliencies for all types of weather conditions the electric system must face," said Electric Operations Manager Tyler Nice.
"Most often mentioned as an improvement to mitigate fire risk is undergrounding lines, however, that option typically cannot be acted on right away, may not be feasible, or be cost prohibitive," Nice said. "Preforming inspections and turning around maintenance work quickly for high-risk areas and ailing equipment is not only a quicker option, but is financially responsible, and will provide reliable service for years to come."
Another risk reduction strategy is to replace wooden power poles with metal poles in areas that are at higher risk for wildfire.
This past spring, EWEB finished a project that used ductile iron poles to replace wooden poles in a section of its upper McKenzie River transmission line. The ductile iron poles are much more resistant to fire than wood. The project at Deer Creek is the first time EWEB has installed ductile iron power poles.
"Not only will the ductile iron poles prove more resilient in surviving a wildfire, but we actually improved habitat by placing the new poles away from Deer Creek, which is the largest tributary to the McKenzie River," Nice said.
Along with grid-hardening activities, we also conduct routine system maintenance to keep electric infrastructure functioning safely and properly throughout the year. The reliability work includes proactively pruning trees and removing brush to help keep our equipment clear of contact, and for access if an outage repair should be needed. In addition to the regular vegetation management, tree-trimming crews spend extra time pruning in areas at higher risk of wildfire.
Crews regularly inspect electric lines, poles, components and other equipment, replacing worn or older parts as needed. This work not only helps keep the system operating during snow, ice and windstorms, but reduces the likelihood of some types of equipment failure that may causing sparking that could ignite a wildfire.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday