EWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.Find Out More
As a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.Find Out More
Community organizations, property developers and others will soon be able to submit offers to purchase and develop a 4.44-acre site in a prime location along Eugene’s burgeoning downtown waterfront district.Find Out More
Here’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!Find Out More
Eugene’s drinking water received an outstanding performance rating from the Oregon Health Authority.Find Out More
EWEB’s five commissioners earlier this month voted to elect John Brown as president of the Board and Sonya Carlson as vice president.Find Out More
Several hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.Find Out More
While world leaders debate climate action, EWEB reflects on our community's climate successesFind Out More
Recent material shortages have EWEB increasingly concerned about our ability to meet timelines for electric and water construction projects.Find Out More
We are aware of a vendor issue affecting payments that were made between Thursday evening 8/26/21 and Sunday 8/29/21.Find Out More
Winter is coming and that means an increased likelihood of storm-related power outages.Find Out More
Your next EWEB and City of Eugene utility services bill will look different and include some fee changes. Here's what to expect.Find Out More
On June 15, EWEB Commissioners will host a series of presentations for McKenzie Valley customers along with a general question and answer session. The presentations will begin at 6 p.m. at the McKenzie Fire & Rescue Training Center in Leaburg. The meeting will take place rain or shine.The presentations will cover five topics, including McKenzie generation project updates, with a focus on Leaburg Canal; upriver Cost-of-Service Analysis and pricing update; watershed recovery status and investments; programs for McKenzie Valley customers; and wildfire mitigation.Find Out More
EWEB Commissioners joined local representatives on a float down the McKenzie River to learn about the many Pure Water Partners watershed restoration activities following the Holiday Farm Fire.Find Out More
Our Affordability Initiative is already delivering positive results for customers, with a water price decrease set to go into effect Feb. 1, 2018, and no electric price change for the second year in a row.
EWEB commissioners voted unanimously on Dec. 5 to adopt a 2018 budget of $300.9 million - $6.1 million less than the 2017 budget.
Launched last spring, the Affordability Initiative seeks to deliver value to customers and to better align spending levels to what our customers-owners expect. The initiative includes cutting costs, delaying or reducing certain capital projects and eliminating some programs that don't directly impact safety or reliability. This includes a reduction in staff that will reduce labor costs by $3.8 million in 2018 as part of our efforts to become more efficient.
The initiative builds on a multi-year program to reduce operating costs and pay off or restructure debt.
The tangible results of these efforts include an overall water price decrease of 3 percent. On average, residential customers will realize a 4.5 percent drop in water prices effective Feb. 1.
Electric prices will not increase in 2018 - marking the third time in four years that we have been able to keep electric prices flat. We did not increase electric prices in 2017 or 2015.
"It's been a lot of work by the whole organization over the last several years," said Chief Financial Officer Susan Fahey. "And it's nice to be able to share such good news with our customer-owners."
While reducing costs, we have been able to retain programs that are important to the community and our customers. The 2018 budget includes an increase in spending on conservation incentive programs of approximately $250,000 compared with 2017 program levels. And we continue to be a strong community partner as evidenced by our $1.5 million Customer Care Program that provides bill payment assistance for limited income customers.
The improved financial position allowed us to absorb the estimated $2.7 million impact from the Bonneville Power Administration's wholesale price increase for energy without passing those additional costs on to our customers. Bonneville supplies about 65 percent of EWEB's power, and increased the price it charges utilities in October 2017.
We know there is more work ahead when it comes to making EWEB more affordable for our customers, and we look forward to delivering more positive results in 2018.
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.