
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
As a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.
Find Out MoreAs a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.
Find Out MoreCommunity organizations, property developers and others will soon be able to submit offers to purchase and develop a 4.44-acre site in a prime location along Eugene’s burgeoning downtown waterfront district.
Find Out MoreHere’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!
Find Out MoreStarting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.
Find Out MoreNew programs provide customers opportunities to invest in local environment, watershed protection, and future climate scientists
Find Out MoreEWEB is offering new programs to help Eugene electrify its transporation sector - tackling our largest source of carbon emissions
Find Out MoreWhile world leaders debate climate action, EWEB reflects on our community's climate successes
Find Out MoreRecent material shortages have EWEB increasingly concerned about our ability to meet timelines for electric and water construction projects.
Find Out MoreAs part of our routine monitoring efforts, EWEB conducted a bathymetric survey of Trail Bridge Reservoir in May 2021 and found unusual depressions. EWEB conducted follow-up inspections with a remotely operated underwater vehicle along with dye testing by divers in early June 2021. Based on the dye tests, the two larger depressions are actively taking water and are considered sinkholes. Subsequent dye testing and geophysical investigations in July and August indicated that there is no concentrated seepage flow through or under Trail Bridge Dam.
Find Out MoreEWEB Leads "Spill Drill" to test HazMat Response
Find Out MoreUnlike for-profit utilities who serve their investors, EWEB and other public power providers are community-owned and do not operate to earn a profit or benefit stockholders. Our prices are based on the costs to serve our community with safe, reliable water and electricity.
Find Out MoreWhile most wildfires are started by lightning strikes or caused by human actions, utilities have a role to play in risk reduction -- and we are doing our part. And while we can’t stop wildfires, we can make our electric infrastructure more resilient to better withstand fires by using new construction methods and materials and keeping our system maintenance up to date by replacing aging equipment.
Find Out MoreAt EWEB, we factor climate change into almost everything we do. As Eugene’s publicly-owned utility, we strive to fulfill our roles reducing our community’s carbon footprint, optimizing our use of clean energy, and helping our watershed adapt to a warmer climate.
Find Out MoreA case study of Alan Twig and his energy efficiency upgrades
Find Out MoreTravis Reeder's specialty is finding ways to reduce energy. From the tallest building in town to the city's pools, he's helped Eugene save energy, save money, and lower its carbon footprint.
"We've worked with the City of Eugene on energy efficiency projects for decades. And we have great relationships with the folks over there," Travis said. "We work collaboratively to complete projects meeting both City and EWEB needs."
Travis' latest collaboration will help cut about one third of the City's carbon footprint for General Fund Facilities.
"Early on in the design process, we were looking at the different ways you could save carbon within the City's Facilities. And it came to light that 50% of carbon emitted by City facilities was from swimming pools."
That realization led Travis and the City to dive into exploring how they could make the pools more efficient and less carbon intensive. The team shared an interest in the idea of using an electric heat pump - powered with 90% carbon-free electricity - as the primary heat source for the pool. There were no examples of this innovation in the Pacific Northwest climate to use as a case study, however. By utilizing the existing gas boilers during periods of peak heating, the team calculated they would be able to mitigate the risk of using a heat pump to heat a pool operated year-round.
The team also identified key inefficiencies to correct, like how the Echo Hollow Pool was split between an inside and outside pool and lost heat to the cold winter air, the difficulty covering the pool, lighting at the site, air control, and water leaks.
With a plan in hand, the City appealed to Eugene voters for a Bond Measure in 2018 to improve City Recreation Facilities, including the energy efficiency upgrades to the Echo Hollow and Sheldon pools, and the Campbell Community Center.
Travis wrote up a plan to meet the Bonneville Power Administration guidelines to secure energy conservation rebates. EWEB also contributed Greenpower funds to install photovoltaic panels to help power the new heat pumps. Greenpower is a voluntary subscription for EWEB customers who want to invest in local renewable energy projects. (If you are an EWEB customer, you can assign up to 100% of your electricity use by paying a small premium on your electric bill. EWEB uses these Greenpower funds to support research, education, and projects that advance renewable energy, including our rooftop solar rebates.)
"In day-to-day operations the heat pump system will completely run the pool," said City Facilities Manager Jeff Perry. "And it's a major reduction in our carbon footprint. In fact, between the Echo Hollow project, our new Campbell Community Center and the new Sheldon project that's under construction, those three projects reduce our City-wide carbon use by 30%, for General Fund Facilities."
The Echo Hollow renovation was completed this summer. Along with the energy efficiency upgrades that reduce Echo Hollow Pool's carbon footprint by 64%, Eugene's swimmers are enjoying a new diving board, a kids' play area, new locker rooms, and a big slide.
"This is a perfect opportunity," said Jeff. "It's one of those projects that's fulfilling and I'm just proud that we were able to participate on it."
The Echo Hollow Pool project is just one example of opportunities to support our community's climate recovery goals through energy efficiency and smart transitions from fossil-based fuel use to electricity.
"It's a great opportunity to save energy and support our local energy efficiency economy," Travis added.
EWEB offers over 40 different Greenpower, energy efficiency and conservation products/programs, including limited income and rental qualifying programs, electric vehicle charging and heat pump hot water heater incentives, along with commercial programs for lighting, refrigeration, compressors, and other applications.
4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.