
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
To maintain the reliability customers have come to know and trust, EWEB must address an aging infrastructure bubble.
Find Out MoreEWEB General Manager Frank Lawson delivered his annual State of the Utility Address at the March 7 public Board of Commissioners meeting.
Find Out MoreGreenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.
Find Out MoreEugene is one of the largest cities on the west coast with only a single source of drinking water, the McKenzie River. And though the McKenzie is a pure, reliable water source, EWEB will secure a second source ensure resiliency in the future, planning to build a water treatment plant on the Willamette River, upstream of Eugene and Springfield.
Find Out MoreFor the past year, EWEB’s electric division has been preparing for a complete reconstruction of the Currin substation. Quite simply, it’s reached the end of its useful life.
Find Out MoreWith cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.
Find Out MoreEWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.
Find Out MoreEWEB has awarded nearly $125,000 in grant funds to local organizations that promote electric mobility and reduce community carbon emissions.
Find Out MoreGrantees in the McKenzie River Valley can receive up to $35,000 each
Find Out MoreCollaborating with the City of Eugene, a Climate Guidebook, and priorities for upriver EWEB customers were the main topics at the Feb. 7 Board of Commissioners meeting. The five-member Board serves without pay and is elected by EWEB customers. Their job is to establish policies and values and set EWEB’s long-term direction. Board meetings are open to the public and include opportunities for public comment.
Find Out MoreYou may have noticed a plaque along the sidewalk on East 4th Avenue near the entrance to the employee parking lot at EWEB’s former headquarters building. It commemorates Wiley Griffon. He’s not considered the first Black resident of Eugene. But he is the first one mentioned by name, according to scholars.
Find Out MoreWorld Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.
Find Out MoreEugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.
Find Out MoreThe Eugene City Council approved the purchase of EWEB's former riverfront headquarters property at a meeting on Jan. 30. The terms of the deal state that the City of Eugene will purchase the 4.4-acre property, which includes two buildings and parking lots, for $12 million.
Find Out MoreAn EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.
Find Out MoreDecember 30, 2022 • Robyn Smith, EWEB Communications
In response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.
Mapleton is approximately 45 miles west of Eugene, and the residents there rely on a small water system unconnected to any regional network.
On Wednesday, EWEB deployed a 500-gallon water container and equipment for emergency water distribution to Mapleton residents, along with 3-gallon water containers for people to fill up and take home with them.
EWEB also sent troubleshooters to help locate the source of the leaks in the system’s pipes. However, the leak-detecting instruments are currently ineffective because they require flowing water to test and the pipes are currently empty. Mapleton has not been able to refill water reservoirs, and therefore the pipes, because of elevated water turbidity.
EWEB will continue to assist Mapleton by sending resources and sharing expertise. EWEB technicians are training staff from the City of Florence, which is also aiding Mapleton, on how to operate our emergency water distribution system. EWEB will lend Mapleton equipment for as long as needed. On Friday, EWEB delivered an additional 60 water containers to Mapleton residents.
EWEB is reminding residents that emergency water supplies can be made safe for drinking, cooking and hygiene by boiling for one minute or adding 1/8 teaspoon of unscented household bleach (the label should say it contains between 5-6% of sodium hypochlorite) per gallon and then letting it stand for 30 minutes. Emergency water containers should also be disinfected before storing water. Residents can learn more here.
Access to clean water is vital to every community and that’s why EWEB is dedicated to making sure safe, reliable water continues to flow to Eugene residents.
Our critical infrastructure is less vulnerable to the type of emergency Mapleton is experiencing now due to the 55 million gallons of stored drinking water at three reservoir locations, Santa Clara, College Hill and Hawkins Hill, and new construction underway for water storage facilities near 40th Ave. These storage facilities are the backbone of our water system.
Our Hayden Bridge Treatment Plant sources water from the clear, clean McKenzie River. Even with such a high-quality source of water, we filter and disinfect the river water to deliver safe drinking water to your tap. The type of emergency affecting Mapleton is highly unlikely for EWEB, but we are planning to develop a second drinking water source on the Willamette River to make our system even more resilient.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday