Related News
Related News
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Spring Cleaning? How about Spring Emergency Preparedness!
Spring is officially here and that means the plants are blooming, the sun is (sometimes) shining, and the grass is green! We've had our fair share of severe weather already, but spring weather is notoriously unpredictable. While you're in the midst of spring cleaning and garden care, consider completing these emergency preparedness tasks.
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EWEB General Manager Delivers 2024 State of the Utility
General Manager Frank Lawson delivered his address at the March 5 public Board of Commissioners meeting
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Nine days without power: My ice storm story as an EWEB customer and employee
While beautiful and peaceful, buying a home on the edge of the forest and surrounded by trees has its tradeoffs. Moving “upriver,” I knew there would be more threats to prepare for, including Mother Nature’s seasonal surprises.
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EWEB achieves power restoration milestone over the weekend
Crews have so far restored power for 92% of customers who originally lost power at the height of the ice storm.
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Reenergized McKenzie River Valley transmission lines allow EWEB crews to restore power upriver
On Friday, a majority of EWEB crews tackled power restoration efforts upriver, after federally managed transmission lines were reenergized Thursday.
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EWEB estimates one week to complete power system restoration
On Wednesday, EWEB crews restored power for about 10,000 customers by repairing large equipment first.
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Second round of ice and ensuing thaw prompt mass power outages
On Wednesday, all EWEB crews, who have been working nonstop since Saturday, traversed EWEB’s service territory assessing the damage and restoring transmission lines and main power feeders.
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Power restored at EWEB’s water treatment plant
Crews restored electric power at EWEB's Hayden Bridge Water Filtration Plant Monday evening, allowing operators to switch off the generators and rely again on the grid. Meanwhile, EWEB crews brace for additional outages amidst second round of ice and during the coming thaw.
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EWEB crews focusing on restoring electric service for Hayden Bridge Water Filtration Plant
With more ice forecasted for Tuesday, all EWEB crews are in the field assessing outages and restoring power.
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EWEB crews making downed lines safe and restoring power across Eugene and the foothills
As EWEB works to restore electric service to customers affected by the ice storm, the customer-owned utility is following established policies and its “hierarchy of repair” to prioritize repairs that restore electric service to the greatest number of customers.
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Leaburg Decommissioning Action Plan
Plan details next steps through regulatory processes to begin dismantling Leaburg Dam by 2032.
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What’s ahead in 2024: General manager’s message to EWEB customer-owners
At the start of the new year, we back at accomplishments from 2023 and look ahead at what's to come in 2024.
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Start the New Year saving money with energy saving tips
We know that saving money is important to our customers. Using energy and water wisely is a great way to reduce your monthly utility bill, even as the costs of electricity and water rise. EWEB has several steps you can take to reduce your usage and even make your home feel more comfortable.
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Currin Substation: End of year update
EWEB Engineer Philip Peterson explains what's been happening in the final stretch to complete the substation rebuild.
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EWEB 2023 year in review
In 2023, EWEB invested in our community with grants, rebates and an array of other programs and measures aimed at fulfilling our core values of safety, reliability, affordability, environmental responsibility and community/culture.
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EWEB Announces COVID-19 Bill Repayment Assistance Programs
July 07, 2020
We're taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.
We recognize this is a challenging time for many residents and businesses, and some may be struggling to keep up with utility payments. As a community-owned, nonprofit utility, we have always worked with our customers in crisis, and this time is no different.
Effective immediately, we are making recovery programs available to residential and commercial customers, including non-profits. Enrolled customers will be allowed six months to bring their accounts up to date. Small business and non-profit customers will be offered additional options for higher balances, including longer payback periods, the option to defer payments for up to 9 months, or to enroll in a reduced billing plan.
Basic Re-Payment Plan
Our Basic Re-Payment Plan is available to all customers (residential, business and non-profit) to help bring your account up to date over time and avoid disconnection of services. We can offer payment arrangements that spread a past due balance of up to $3,000 over several months with fixed installments.
Enhanced Re-Payment Plan
This offering for business and non-profit customers allows for a higher maximum balance and potentially a longer payback period. Eligible customers can repay a past-due balance of up to four-times the average monthly bill or $20,000 over 6-24 months and defer the first payment for up to 9 months.
Reduced Billing Plan
Eligible business and non-profit customers who are current on their EWEB account and are seeking to free-up cash for re-investment into their operations may apply for a Reduced Billing Plan. This plan allows fixed, reduced payments on future bills for the next 12 months. After 12 months, customers can choose to pay off any balance owed in one lump sum, or in fixed installments over the following 12-month period.
"During the first several months of the COVID-19 pandemic, EWEB responded by implementing short-term crisis programs that allowed customers who are financially impacted to defer payments without worrying about losing services or accruing late fees," said Anna Wade of EWEB's Customer Solutions team. "Now, in order to be good stewards of our customers' financial resources and keep the utility operationally and financially resilient, we need to shift to measures that help customers bring their accounts up-to-date over time."
Residential customers can enroll in payment plans by calling EWEB Customer Service at 541-685-7000 M-F from 9 a.m. - 6:30 p.m.
Business and non-profit customers can enroll online.
Frequently Asked Questions about EWEB's moratorium on service disconnections:
Does the law prohibit EWEB from disconnecting services during the COVID-19 crisis?
No. There is no government-mandated moratorium on service disconnections at this time. EWEB voluntarily issued a pause on service disconnections, allowing customers who are financially impacted by the pandemic to temporarily defer payments without worrying about losing services.
Does the moratorium waive the customer's responsibility to pay his or her bills?
No. Customers are still responsible for paying their bills. Once normal business resumes, you will still owe EWEB for the services you received and the balance that has accrued.
How long will the disconnection moratorium last?
A date has not yet been set for resumption of service disconnections. As the utility and our entire community begin a gradual and responsible recovery process, we are closely monitoring the moratorium and impacts to customers.
What will happen to past-due accounts when the moratorium is over?
Services may be disconnected if the bill is not paid or a payment plan arranged.
How will I know if I'm at risk for future disconnection?
We are continuing to notify customers through usual channels if your account is past due. This includes a "Due Upon Receipt" message on your bill, a "Final Notice" mailed to the service address, and potentially a phone call or email from EWEB. Receiving a Final Notice signifies that your account may be eligible for future disconnection.
Visit our COVID-19 resource center for additional information about bill repayment programs for residential and business customers, EWEB's COVID-19 crisis plan, saving energy while spending more time at home, coronavirus safety measures, and more.