Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.Find Out More
To maintain the reliability customers have come to know and trust, EWEB must address an aging infrastructure bubble.Find Out More
EWEB General Manager Frank Lawson delivered his annual State of the Utility Address at the March 7 public Board of Commissioners meeting.Find Out More
Greenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.Find Out More
For the past year, EWEB’s electric division has been preparing for a complete reconstruction of the Currin substation. Quite simply, it’s reached the end of its useful life.Find Out More
EWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.Find Out More
EWEB has awarded nearly $125,000 in grant funds to local organizations that promote electric mobility and reduce community carbon emissions.Find Out More
Grantees in the McKenzie River Valley can receive up to $35,000 eachFind Out More
Collaborating with the City of Eugene, a Climate Guidebook, and priorities for upriver EWEB customers were the main topics at the Feb. 7 Board of Commissioners meeting. The five-member Board serves without pay and is elected by EWEB customers. Their job is to establish policies and values and set EWEB’s long-term direction. Board meetings are open to the public and include opportunities for public comment.Find Out More
You may have noticed a plaque along the sidewalk on East 4th Avenue near the entrance to the employee parking lot at EWEB’s former headquarters building. It commemorates Wiley Griffon. He’s not considered the first Black resident of Eugene. But he is the first one mentioned by name, according to scholars.Find Out More
World Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.Find Out More
Eugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.Find Out More
The Eugene City Council approved the purchase of EWEB's former riverfront headquarters property at a meeting on Jan. 30. The terms of the deal state that the City of Eugene will purchase the 4.4-acre property, which includes two buildings and parking lots, for $12 million.Find Out More
An EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.Find Out More
At EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.Find Out More
March 14, 2020
We are temporarily suspending service disconnections and late fees for customer non-payment during the coronavirus crisis.
In addition to immediately putting a hold on electric disconnections and water service shut-offs for those who are behind on their utility bills, we are expanding bill assistance programs and implementing residential and commercial loan deferrals to help customers through the economic disruptions caused by the virus outbreak.
Customers who avoid service shutoffs during this grace period will still owe EWEB for past due balances, and are encouraged to contact us to make payment arrangements or inquire about assistance programs to avoid accruing a large overdue bill.
Starting April 1, we will expand our EWEB Customer Care program to provide a $260 credit to any customer who loses a job. Affected customers can apply for this bill credit by submitting proof of unemployment benefits from the Oregon Employment Department.
Unlike other assistance programs, the job loss benefit doesn't include an income threshold.
"There are no income guidelines, and there's a high likelihood there are people out there who believe they have to be limited income to qualify," said Rene Gonzalez, EWEB's Customer Solutions manager. "The only qualifying factor is that a customer must have proof of receiving state unemployment benefits within the last 14 days of the application date."
We are also increasing the amount of funding available to limited income and job loss applicants in order to increase the number of customers receiving a $260 credit. Over the next three months, we will double the amount of funding originally budgeted for EWEB Customer Care bill assistance program in response to the coronavirus crisis.
And customers with residential or commercial energy-efficiency loans will be able to defer those loan payments as part of EWEB's crisis relief program.
As the virus-related economic disruptions increase in the coming days and weeks, we are urging those affected to call Customer Service at (541) 685-7000 for help in paying their utility bills or setting up payment plans.
Customers experiencing a reduction in pay due to slowing business conditions, or those forced to take unpaid leave due to coronavirus mitigation efforts, should contact us to inquire about crisis funding. We will consider these on a case-by-case basis.
Our focus during this crisis will continue to be protecting public and employee safety while making sure we are able to maintain the essential services of delivering high-quality water and reliable electricity to customers. Read more about EWEB's response to the coronavirus.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday