
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
In January, our elected Board of Commissioners approved an agreement for EWEB to make an unprecedented bulk purchase of substation transformers.
Find Out MoreThe Eugene City Council approved the purchase of EWEB's former riverfront headquarters property at a meeting on Jan. 30. The terms of the deal state that the City of Eugene will purchase the 4.4-acre property, which includes two buildings and parking lots, for $12 million.
Find Out MoreAfter evaluating several proposals and opportunities, EWEB is focusing its negotiations to sell the former riverfront headquarters property to the City of Eugene. The exact terms and details of the deal will be negotiated during the next few weeks.
Find Out MoreEWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.
Find Out MoreEWEB makes electric mobility available to anyhone though e-bike rebates, car sharing and grants for local organizations with electric mobility projects.
Find Out MoreThe EWEB Board of Commissioners started off their first meeting of 2023 by choosing a new board president and vice president.
Find Out MoreCommissioners unanimously voted to approve a Record of Decision endorsing the General Manager's Recommendation to decommission the Leaburg Hydroelectric Project and approved Resolution 2302 directing the GM to develop a Leaburg Hydroelectric Project Decommissioning Action Plan
Find Out MoreWe all know LEDs use less energy, but what does that mean for your holiday budget in real dollars?
Find Out MoreFor their final meeting of 2022, on Dec. 6, the EWEB Board of Commissioners grappled with some major decisions and looked ahead to a new year.
Find Out MoreCommissioners supportive of General Manager's recommendation to remove Leaburg Dam
Find Out MoreAt the Nov. 1st board meeting, EWEB Commissioners got an update on the budget and rates for next year and the EWEB quarterly report.
Find Out MoreThere’s no obvious right answer to the question of what to do about the Leaburg dam and canal. EWEB’s Board of Commissioners met this week for a work session with staff about the project.
Find Out MoreEWEB's elected Board of Commissioners has voted to authorize General Manager Frank Lawson to pursue and negotiate the sale of the former EWEB headquarters building.
Find Out MoreWhile commissioners are elected to represent their constituents, they rely on the expertise of EWEB engineers, technicians and other skilled professionals to inform their decisions.
Find Out MoreEugene Water & Electric Board Commissioners are looking to the future in an uncertain time.
Find Out MoreJune 28, 2021
Your next EWEB and City of Eugene utility services bill will look different and include some fee changes. Here's what to expect.
We've updated our bill layout to be more user-friendly. Page one shows your billing summary and an at-a-glance breakdown of charges by service. Monthly usage graphs have been moved to the back of the bill where they are larger and in color. And speaking of color, the overall design uses color and icons to help you quickly identify details by service.
Learn more about the updated billing statement and our new online customer portal.
The City of Eugene increased stormwater fees three percent and wastewater fees four percent effective July 1, 2021.
Charges related to stormwater and wastewater appear in the water portion of customer bills but are not EWEB charges. The City of Eugene owns and operates the stormwater and wastewater systems in Eugene. For efficiency, EWEB acts as the City's billing agent per City charter.
If you have questions about these fees, visit the City of Eugene stormwater and wastewater websites or call the City of Eugene at 541-682-4900.
Earlier this year, EWEB Commissioners approved a new program that will pay for wildfire restoration projects in the McKenzie watershed through a temporary flat fee assessed to customer water bills.
The community-funded watershed recovery and restoration initiative will supplement EWEB's McKenzie River Source Protection Program to safeguard drinking water for Eugene residents.
Working with McKenzie River Trust, McKenzie Watershed Council, and other Pure Water Partners, we are addressing immediate risks such as erosion from high burn areas and redevelopment along the river, as well as longer-term resiliency investments to restore floodplain areas that are critical to water quality and habitat.
The Watershed Recovery Fee is effective July 2021 and will be in place for 60 months (5 years), at which time it will automatically sunset. For most residential and business customers, the fee will be a flat $3 per month (based on a 1-inch or smaller water meter). Some customers, such as large businesses and those with extensive irrigation needs, will pay more ($4.50 to $30 per month) based on meter size.
Learn more about wildfire in the McKenzie Watershed.
As a customer-owned utility, we do not operate to earn a profit or to serve the investment needs of stockholders. Our job is providing safe, reliable water and electricity and our prices are based on the costs to serve our customers.
If 2020 showed us anything, it is the importance of resiliency-the ability to adapt and recover from adversity. Fortunately, EWEB entered the COVID-19 crisis in a strong financial position, after several years of efforts to become more efficient, lower operating costs, and reduce debt.
Although your utility is healthy, some heavy lifting is still to come. Infrastructure that ensures safe, clean, reliable power and water to Eugene homes and businesses requires ongoing investment. After years of no rate increases, including absorbing increases from our largest energy supplier, the Bonneville Power Administration, EWEB will likely need to raise rates in 2022. Your elected Board of Commissioners will review and approve next year's budget and customer rates in the fall through winter of 2021.
We know that our customers value affordability and expect that from us. As we look toward potential price changes, we will continue to be good stewards of your money, and make prudent investments necessary for continued delivery of safe and reliable drinking water and electricity.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 9 a.m. - 6:30 p.m. Monday - Friday