On a chilly November day, third graders from Adams Elementary School in Eugene learned about the lifecycle of native salmon on a field trip to Lake Creek near Triangle Lake. The field trips take place all month as part of a program funded by EWEB grants. EWEB dedicates a portion of customer rates to inspiring kids to explore the wonders of science and learn about watershed health, water quality, and emergency preparedness.Find Out More
For EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.Find Out More
At the Nov. 1st board meeting, EWEB Commissioners got an update on the budget and rates for next year and the EWEB quarterly report.Find Out More
Imagine if heavy snowfall and freezing rain hit Eugene this winter. Imagine damaged trees, road closures and widespread power outages. What would you do?Find Out More
By partnering with ShakeAlert and the Oregon Hazards Lab, EWEB gets an early warning of the effects of earthquakes on hydropower facilities.Find Out More
EWEB held its Poster Contest for 5th grade students in our service territory for Public Power Week, October 2-8, receiving more than 100 entries from classrooms across the area.Find Out More
When access to pad mount transformers, cable, and smart meter chips tightened, EWEB only had one choice – double down on its core values, provide safe and reliable electricity. Below are the stories from EWEB staff about how they have navigated the ups and downs of this new frontier.Find Out More
EWEB's elected Board of Commissioners has voted to authorize General Manager Frank Lawson to pursue and negotiate the sale of the former EWEB headquarters building.Find Out More
EWEB’s Source Water Champions work year-round to protect our drinking water. They take water quality samples throughout the watershed, help our neighbors be better stewards, and coordinate multi-agency teams for restoration work and hazard mitigation.Find Out More
Local middle school students from around the area learned about the entire life cycle of salmon along the McKenzie River at Salmon Watch 2022, which was held at the EWEB spawning channel. The field trip took place during peak salmon spawning season, when fish that are at least two feet long are reaching the end of their journey from the ocean to their natal streams.Find Out More
EWEB is bringing back our annual poster contest for Public Power Week, and needs your help to select our top 5 winners!Find Out More
EWEB’s electric safety trailer is an interactive tool for the public to learn how to react in a potentially dangerous situation.Find Out More
Eugene’s first black-owned house generates clean energy and community connectionsFind Out More
This unique opportunity to reduce the infrastructure footprint and maintenance costs will also improve wildfire mitigation because less infrastructure means less chance of ignition or damage from a fire.Find Out More
We are working to ensure our systems are ready to perform through extreme heat. Check out tips and resources to help you stay safe and comfortable while conserving energy.Find Out More
As a community-owned, nonprofit utility, we have always worked with our customers in crisis, and this time is no different.
EWEB's Customer Care program provides a $260 bill credit annually to customers who meet income guidelines. In response to the coronavirus, EWEB increased the amount of funding available in April and expanded the program to also cover customers who experience a job loss related to the pandemic.
As a result, 1,000 customers received bill assistance this month alone. Comparing that to the average of 580 customers per month helped in the first three, pre-COVID months of 2020, shows the scale of financial hardship in our community.
But even with nearly triple the funding for April, the program was fully allocated within an hour when applications opened on April 1.
"We know these are challenging times and we want to do our part to help, alongside city, state and federal efforts," said Anna Wade in EWEB's Customer Solutions Office. "At the same time, we recognize that the widespread economic consequences of this crisis mean the need will certainly outstrip the availability of funds."
According to the Oregon Employment Department, initial claims for the week ending April 4, 2020 surpassed the highest number of weekly claims seen during the Great Recession for the third week in a row.
As the economic consequences continue to unfold, many support programs are experiencing the challenges of supply and demand.
Lane County, the City of Springfield, the City of Eugene, and Community LendingWorks created a Small Business Emergency Loan Fund (SBELF) to help local businesses but due to high demand, the fund is currently unavailable and interested businesses are being asked to submit an application to be put on the waiting list.
When EWEB's Customer Care program opens once again on May 1 and June 1, the utility will more than double the funding available.
In the time period of April to June, the bill assistance program will serve more than 2,600 households, and by year-end, nearly 7,000 households could receive the EWEB bill credit.
"At this point, we don't know how long the economic impacts will last," said Anna. "We are continuing to assess the funds that are available and help as many customers as we can, for as long as we can."
In addition to EWEB's COVID assistance programs, doing our part means maintaining an on-going focus on affordability for all customers.
This year marked the fifth time in the past six years with no residential electric price increase and the third year in a row with no jump in residential water prices.
Also this year, EWEB expanded income-based efficiency rebates and loans to upgrade heating systems, insulation, windows and water heaters, in some cases covering up to 100 percent of the costs.
"One of the most effective ways we can help customers on a sustained basis is to help them lower utility bills while internally managing administrative costs," said Anna.
If you were unable to access bill assistance funds in April prior to program close, we encourage you to apply next month. Applications will re-open May 1 at 9.a.m. and are accepted on a first-come, first-served basis until funds are fully allocated for the month.
In addition to the expanded bill credit, EWEB has suspended shut-offs and late-fees. We ask that if you start to fall behind on payments, please reach out to inquire about programs that could be beneficial to avoid accruing a large overdue balance.
If you have an efficiency loan through EWEB, we can defer payments upon request. We can also make flexible payment arrangements for customers experiencing a reduction in pay due to slowing business conditions, or those forced to take unpaid leave due to coronavirus mitigation effort.
4200 Roosevelt Blvd.
Eugene, OR 97402
Para asistencia en español llame al 541-685-7000, presione 9
Phone hours: 9 a.m. - 6:30 p.m.