Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB customers use more than twice as much water in the hot, dry summer months, compared to the cold, rainy winter months. The higher summer water use can almost assuredly be attributed to customers watering their lawns and gardens.Find Out More
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.Find Out More
To maintain the reliability customers have come to know and trust, EWEB must address an aging infrastructure bubble.Find Out More
EWEB General Manager Frank Lawson delivered his annual State of the Utility Address at the March 7 public Board of Commissioners meeting.Find Out More
Greenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.Find Out More
For the past year, EWEB’s electric division has been preparing for a complete reconstruction of the Currin substation. Quite simply, it’s reached the end of its useful life.Find Out More
With cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.Find Out More
EWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.Find Out More
EWEB has awarded nearly $125,000 in grant funds to local organizations that promote electric mobility and reduce community carbon emissions.Find Out More
Grantees in the McKenzie River Valley can receive up to $35,000 eachFind Out More
Collaborating with the City of Eugene, a Climate Guidebook, and priorities for upriver EWEB customers were the main topics at the Feb. 7 Board of Commissioners meeting. The five-member Board serves without pay and is elected by EWEB customers. Their job is to establish policies and values and set EWEB’s long-term direction. Board meetings are open to the public and include opportunities for public comment.Find Out More
You may have noticed a plaque along the sidewalk on East 4th Avenue near the entrance to the employee parking lot at EWEB’s former headquarters building. It commemorates Wiley Griffon. He’s not considered the first Black resident of Eugene. But he is the first one mentioned by name, according to scholars.Find Out More
World Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.Find Out More
Eugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.Find Out More
In January, our elected Board of Commissioners approved an agreement for EWEB to make an unprecedented bulk purchase of substation transformers.Find Out More
April 14, 2020
As a community-owned, nonprofit utility, we have always worked with our customers in crisis, and this time is no different.
EWEB's Customer Care program provides a $260 bill credit annually to customers who meet income guidelines. In response to the coronavirus, EWEB increased the amount of funding available in April and expanded the program to also cover customers who experience a job loss related to the pandemic.
As a result, 1,000 customers received bill assistance this month alone. Comparing that to the average of 580 customers per month helped in the first three, pre-COVID months of 2020, shows the scale of financial hardship in our community.
But even with nearly triple the funding for April, the program was fully allocated within an hour when applications opened on April 1.
"We know these are challenging times and we want to do our part to help, alongside city, state and federal efforts," said Anna Wade in EWEB's Customer Solutions Office. "At the same time, we recognize that the widespread economic consequences of this crisis mean the need will certainly outstrip the availability of funds."
According to the Oregon Employment Department, initial claims for the week ending April 4, 2020 surpassed the highest number of weekly claims seen during the Great Recession for the third week in a row.
As the economic consequences continue to unfold, many support programs are experiencing the challenges of supply and demand.
Lane County, the City of Springfield, the City of Eugene, and Community LendingWorks created a Small Business Emergency Loan Fund (SBELF) to help local businesses but due to high demand, the fund is currently unavailable and interested businesses are being asked to submit an application to be put on the waiting list.
When EWEB's Customer Care program opens once again on May 1 and June 1, the utility will more than double the funding available.
In the time period of April to June, the bill assistance program will serve more than 2,600 households, and by year-end, nearly 7,000 households could receive the EWEB bill credit.
"At this point, we don't know how long the economic impacts will last," said Anna. "We are continuing to assess the funds that are available and help as many customers as we can, for as long as we can."
In addition to EWEB's COVID assistance programs, doing our part means maintaining an on-going focus on affordability for all customers.
This year marked the fifth time in the past six years with no residential electric price increase and the third year in a row with no jump in residential water prices.
Also this year, EWEB expanded income-based efficiency rebates and loans to upgrade heating systems, insulation, windows and water heaters, in some cases covering up to 100 percent of the costs.
"One of the most effective ways we can help customers on a sustained basis is to help them lower utility bills while internally managing administrative costs," said Anna.
If you were unable to access bill assistance funds in April prior to program close, we encourage you to apply next month. Applications will re-open May 1 at 9.a.m. and are accepted on a first-come, first-served basis until funds are fully allocated for the month.
In addition to the expanded bill credit, EWEB has suspended shut-offs and late-fees. We ask that if you start to fall behind on payments, please reach out to inquire about programs that could be beneficial to avoid accruing a large overdue balance.
If you have an efficiency loan through EWEB, we can defer payments upon request. We can also make flexible payment arrangements for customers experiencing a reduction in pay due to slowing business conditions, or those forced to take unpaid leave due to coronavirus mitigation effort.
Learn more about EWEB's COVID-19 crisis response, and how to apply for bill assistance.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday