Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.Find Out More
It's called an FUV, a fun utility vehicle. And we are so having FUN! We are proud to have a small fleet of electric vehicles. Two to be exact.Find Out More
On June 18, with the help of community neighbors, EWEB inaugurated a new emergency water station at the Lane County Fairgrounds.Find Out More
EWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.Find Out More
As a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.Find Out More
Community organizations, property developers and others will soon be able to submit offers to purchase and develop a 4.44-acre site in a prime location along Eugene’s burgeoning downtown waterfront district.Find Out More
Here’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!Find Out More
Eugene’s drinking water received an outstanding performance rating from the Oregon Health Authority.Find Out More
Starting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.Find Out More
Several hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.Find Out More
New programs provide customers opportunities to invest in local environment, watershed protection, and future climate scientistsFind Out More
EWEB is offering new programs to help Eugene electrify its transporation sector - tackling our largest source of carbon emissionsFind Out More
EWEB, City of Eugene project reduces City Facilities carbon footprint by 16%Find Out More
While world leaders debate climate action, EWEB reflects on our community's climate successesFind Out More
EWEB's Customer Care bill assistance program re-opened on Friday, May 1 at 9 a.m. By 9:04, 205 online applications were complete, and by 9:20, nearly 600 customers had applied online.
One year ago, this stunning rate of applications for assistance would have been unthinkable. For one thing, no one would have anticipated that a global pandemic would put thousands of EWEB customers out of work within a six week period. Since mid-March, more than 300,000 Oregonians have filed unemployment claims, according to the Oregon Employment Department.
Another reason—the operations behind the Customer Care program could not have handled that volume and pace of call-in applications one year ago.
In January of this year, EWEB made a major overhaul of the assistance program, bringing the intake process in house, creating a self-service web application that allows customers to upload their proof of eligibility, and automatically qualifying LIHEAP recipients.
"We've not only made it easier and faster for customers to apply for assistance, but we've also reduced administrative costs by around $350,000 over the past two years," said Anna Wade of Customer Solutions. "As a result, more funds are going directly to those in need, and less to administration."
In the first quarter of 2020, EWEB delivered $539,000 in bill assistance. Of that, $452,000 came through the rate-funded Customer Care program, and $87,000 resulted from customer donations to the Energy Share program.
Within 20 minutes of opening, the web app for Customer Care bill assistance had processed nearly 600 applications.
Utilizing the self-service web app is key to a speedy application process, says Anna.
"We really encourage customers to use the online application because it can accept hundreds of applications simultaneously, compared to Customer Service Agents who can only help one person at a time over the phone."
Just a few minutes into the program opening on May 1, EWEB's phone queue was at maximum capacity, with 140 customers waiting to speak to a Customer Service Agent (CSA). Some customers waited more than 30 minutes.
"The first business day of the month is go-time for CSAs who sign people up for bill assistance, and the coronavirus has amplified the financial problems in our community, even for people who have traditionally been rock solid," said Customer Service Lead Mark Duvall. "With so many customers in need and limited resources to go around, it creates a lot of stress on our phone system, but we are all doing our part to assist as many as possible in these difficult times."
By the time all applications are processed, EWEB will have distributed over $225,000 in the month of May, assisting more than 865 customers. Another $200,000 in assistance funding will be available in June, and by year-end, nearly 7,000 households could receive the EWEB bill credit.
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.