Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.Find Out More
To maintain the reliability customers have come to know and trust, EWEB must address an aging infrastructure bubble.Find Out More
EWEB General Manager Frank Lawson delivered his annual State of the Utility Address at the March 7 public Board of Commissioners meeting.Find Out More
Greenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.Find Out More
For the past year, EWEB’s electric division has been preparing for a complete reconstruction of the Currin substation. Quite simply, it’s reached the end of its useful life.Find Out More
With cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.Find Out More
EWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.Find Out More
EWEB has awarded nearly $125,000 in grant funds to local organizations that promote electric mobility and reduce community carbon emissions.Find Out More
Grantees in the McKenzie River Valley can receive up to $35,000 eachFind Out More
Collaborating with the City of Eugene, a Climate Guidebook, and priorities for upriver EWEB customers were the main topics at the Feb. 7 Board of Commissioners meeting. The five-member Board serves without pay and is elected by EWEB customers. Their job is to establish policies and values and set EWEB’s long-term direction. Board meetings are open to the public and include opportunities for public comment.Find Out More
You may have noticed a plaque along the sidewalk on East 4th Avenue near the entrance to the employee parking lot at EWEB’s former headquarters building. It commemorates Wiley Griffon. He’s not considered the first Black resident of Eugene. But he is the first one mentioned by name, according to scholars.Find Out More
World Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.Find Out More
Eugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.Find Out More
In January, our elected Board of Commissioners approved an agreement for EWEB to make an unprecedented bulk purchase of substation transformers.Find Out More
The Eugene City Council approved the purchase of EWEB's former riverfront headquarters property at a meeting on Jan. 30. The terms of the deal state that the City of Eugene will purchase the 4.4-acre property, which includes two buildings and parking lots, for $12 million.Find Out More
February 21, 2017
To help income-eligible households struggling with higher than average electricity bills following the cold weather in December and January, we are devoting an additional $100,000 to our income-eligible assistance programs. This will help 500 more customers in need.
The extra $100,000 is on top of the $1.5 million already budgeted each year to help income-eligible customers and those who have lost their jobs. If you have lost your job and are receiving state unemployment benefits, you can receive a $200 bill credit, regardless of income.
If you need more time to pay your higher-than-average bill following the cold weather in December and January, please contact our Customer Service Department at 541-685-7000. We are happy to provide guidance on options, which may also include extended payment arrangements.
We also offer a Budget Billing Program to help balance out the seasonal high and low bills by making the monthly payments more predictable throughout the year. The program allows us to estimate an average payment based on the previous 12 months of actual usage. Read more about the Budget Billing program here.
When temperatures drop to freezing or below, heating systems have to work much harder, resulting in higher electric usage. Even if you keep your thermostat at 68 degrees all year, you may see your electric bill increase dramatically after just a few days of freezing weather.
The average temperature in Eugene between Dec. 15 and Jan. 31 was 34 degrees. There were more than 20 days during that time period when temperatures plummeted below freezing. Many heat pumps turn to backup electric resistance heating in such extreme cold in order to maintain warm temperatures indoors, and these systems can use up to three times as much electricity on the coldest days.
In addition, the increased electric usage during extremely cold weather can move you into a higher energy price category. Current prices are 5.948 cents per killowat for the first 800 kWh, and 7.435 cents above 800 kWh. We did not increase electric prices in 2017, but the combination of extreme cold temperatures, heating systems having to work harder in general to keep up with the cold, and the possibility of being moved up into the higher category could all be reasons for your higher-than-average bill.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday