Feel free to send an email or call us at 541-685-7000.
We support and encourage the routine disclosure of information. We provide information on this website, in publications and documents and through customer interactions. If you can't find what you are looking for using these routine channels, you may make a public information or records request. Please read the descriptions below and send your request through the appropriate channel.
Information request: If you have a question or you are looking for specific information, please check out the contact us page and send an email or give us a call.
Records request: If you want to examine or receive a copy of an existing document or record, you may submit a public records request as described in the Oregon Revised Statue (ORS) Chapter 192 — Records; Public Reports and Meetings. Please submit a public records request by following the instructions provided below.
If you are unsure of which best fits your needs, start with an email and we will take it from there.
A public records request must be made in writing. Please complete a public records request form. Be sure to include all of the following:
Submit your complete request form:
As a public utility owned by the citizens of Eugene, EWEB strives for transparency and will make efforts to mitigate barriers for those seeking public records. We also have a responsibility to comply with public records requests in a manner that minimizes costs to all customer-owners.
Oregon law (ORS 192.324(4) and (5)) provides that the EWEB may establish cost-recovery charges reasonably calculated to reimburse EWEB for the actual costs of making public records available. Read more about the request process and charges.
We will consider requests for waivers or a reduction of charges in instances where EWEB deems the release of public records primarily benefits the general public. To apply for a waiver or reduction of charges, complete and submit the waiver of charges form.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday
