Skip to Content

Related News

  • Related News

  • EWEB bids a fond farewell to College Hill Reservoir and prepares for modern drinking water storage tanks

    Several hundred Eugene residents came together on May 30 for a Farewell Celebration at EWEB’s College Hill Reservoir before demolition and construction to build modern drinking water storage tanks begins later this year.

    Find Out More
  • EWEB invests in satellite-based forestry analytics for vegetation management

    EWEB maintains over 1,300 miles of overhead transmission and distribution lines. To aid crews in identifying hazardous vegetation growth in a sometimes heavily forested service territory, EWEB is utilizing a new satellite-based forestry analytics software called Overstory.

    Find Out More
  • Drinking Water Week 2024

    This week, we celebrate the value of clean, safe water, the importance of water infrastructure, and the critical role of water professionals.

    Find Out More
  • The Big Freeze 2024: After Action Report

    Winter 2024 was one for the records books, and we'll look back on it for years to come and say, "That was a doozy!"  The back-to-back January Ice Storms caused widespread damage to EWEB’s service territory, affecting approximately 38,000 customers. Preliminary repair costs were over $8 million, and additional repairs to transmission lines are still required. 

    Find Out More
  • Fixing the Unseen: Water Pipeline Replacement in Unincorporated Eugene

    Learn more about EWEB's methods for monitoring and replacing aged water pipelines.

    Find Out More
  • Show More
Keeping the Lights On and the Water Flowing

April 10, 2020

Crews repair a broken water main while observing social distancing rules

As the wide-ranging impacts of the coronavirus outbreak spread through our community, we are taking definitive actions to help and protect our customers and employees so we can continue providing reliable electricity and healthy water during this crisis.

It is not an overreaction to say this is an unprecedented situation from a personal, public health, professional and economic point of view. In times like these where the circumstances seem to change daily if not hourly, our ability to remain resilient and responsive will be challenged. The good news is our staff remains on the job with multiple strategies to maintain essential services.  

Editor's Note: The photo above was taken in late March. In accordance with the most recent CDC guidelines, EWEB field crews now wear masks.

In addition to bill assistance and other economic help for our customers, we have implemented immediate steps to keep your lights on and your water flowing. As a provider of essential services, our top priority is to protect public safety. To carry out this mission, we have to protect our workforce so we can continue providing electric and water service.  

Some of the steps we have taken in the past few weeks include:

  • Initially having as many employees as possible work from home, and then mandating employees work from home to limit potential virus transmission.

  • Modifying assignments for those not equipped or able to telework.

  • Staggering shifts to keep our crews apart and prevent the transmission of the virus.

  • Rotating "on-call" crews so EWEB is able to keep individual crews healthy.

  • Practicing social distancing and enhanced cleaning of all work areas, including vehicles.

  • Limiting reliability projects to avoid planned electric and water outages because so many of our customers are at home with children due to school closures, teleworking or have been laid off.  

EWEB crews continue to perform vital work such as repairing or replacing failing equipment to prevent unplanned service interruptions.

We are also making sure our staffing levels are more than adequate to perform new water and electric service connections as needed, including emergency requests for medical or public health needs.  

While we closed our Customer Service lobby to the public in mid-March as a precautionary measure, our employees continue to staff the call center and reply to emails 9 a.m.-6:30 p.m. Monday through Friday. Please call (541) 685-7000, or email with any questions.  

All of these measures are intended focus EWEB work activities on the most essential functions: Keeping the lights on and the water flowing.