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We have been notified of fraudulent calls being sent to customers, falsely threatening an interruption in service. If you are concerned about your account status, please call our Customer Service team at 541-685-7000. Learn more about protecting yourself from scams.
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Smart Meter Installation

EWEB plans to upgrade all of our electric and water meters by the end of 2023, with the exception of our McKenzie River service area. 

What you can expect

When upgrades are scheduled for your neighborhood:

  • You will be notified by mail or email. 

  • A few days ahead of when we expect to be in your neighborhood, EWEB will call with a reminder.

  • An EWEB or UPA representative with appropriate identification and wearing logo apparel will perform the upgrade at no cost to you.

  • Please be sure there is nothing blocking access to the electric or water meter.

  • Electric meter upgrades typically take about 10 minutes, while water meter upgrades may take a little longer. Expect a brief interruption in your electric or water service while each respective upgrade is performed.

  • In the interest of keeping you and EWEB staff safe, please observe social distancing when our technicians are working to change out the meters.
About Utility Partners of America

Utility Partners of America is a support company the EWEB is working with to achieve our modernization and strategic goals. They will be working in our community to install new meters for our customers that will allow better service and more flexibility. 
Need to schedule your installation?

If you need to schedule your installation because you have sensitive equipment or the meter is not accessible, please call 541-685-7000 to speak with a customer service representative.

Delivering better service with smart meters
Benefits of Smart Meters

Benefits of Smart Meters

Smart meter benefits
Smart meters are a common form of technology that transmit energy and water usage to the utility through a secure wireless network. They will help us provide better service and a future that puts more choice and control in your hands.

Questions about smart meters?
Smart Meter FAQs

Smart Meter FAQs

Questions about smart meters?
Find answers to some common questions about smart meters.

Eugene Water & Electric Board

Contact Us

4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000

Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.