We are upgrading our electric and water meters throughout the city of Eugene and eventually the McKenzie Valley. As of early 2024 more than 70,000 smart electric meters and 45,000 smart water meters have been installed.
What you can expect
When upgrades are scheduled for your neighborhood:
- You will be notified by mail or email.
- A few days ahead of when we expect to be in your neighborhood, you will receive an autodial reminder call.
- An EWEB or UPA representative with appropriate identification and wearing logo apparel will perform the upgrade at no cost to you.
- Please be sure there is nothing blocking access to the electric or water meter.
- Electric meter upgrades typically take about 10 minutes, while water meter upgrades may take a little longer. Expect a brief interruption in your electric or water service while each respective upgrade is performed.
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If you have medical devices, special equipment, or business processes that require a scheduled interruption in service, please contact EWEB Customer Service at 541-685-7000 or eweb.answers@eweb.org.
About UPA
We are working with Utility Partners of America (UPA) to help us complete electric meter upgrades for residential customers.
UPA was founded in 1997 and is a leading provider of project management, construction management, operations, maintenance, and professional services. They partner with utilities and energy cooperatives located throughout the United States to build, inspect, maintain, and upgrade the nation's utility infrastructure. UPA employs and equips trained and qualified professionals that perform a variety of services including meter installation.
