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New online customer portal and redesigned bill.
The previous online eBilling system was limited to payment-related activity and usability on mobile devices no longer met customer expectations. The new online customer portal provides better features and tools for managing your personal and business accounts from any device. This includes the ability to compare monthly charges and usage by service and enroll in notifications by text and email to stay better informed. In the future, we will be able to offer new programs like time-based pricing and pre-pay through the online portal.
With the transition to a new customer portal, we also had the opportunity to redesign EWEB's billing statement. The billing statement hasn't been substantially updated for many years so we wanted to take advantage of the opportunity. Using customer feedback, we created a simplified, reader-friendly bill that delivers information you can use to make informed decisions about your energy and water use.
Yes. With launch of the new customer portal, we also decommissioned the previous eBilling system. We were not able to transition usernames and passwords, or autopay enrollment, due to limitations with our old technology, which is one of the reasons we invested in a new system. You will need to register with the new online customer portal, however you can reuse your eBilling credentials if you choose.
We appreciate your patience as we go through some technology growing pains and look forward to having the ability to deliver a better customer experience with the new system.Register Today
1. Watch your email inbox for your "bill-ready" email from the email address email@example.com. The email should arrive in June to mid-July, depending on your bill cycle.
2. Click the link in the email and follow the steps to register for your new profile with the customer portal.
3. Set up autopay under the "Customer Enrollments" section.
We are also discontinuing the bank draft autopay program. Read more here.
Please note, the "view current bill" link will not be active in your portal account until you first new bill is available.
Yes. If you are currently a paperless billing customer, we maintained your enrollment through the transition. You can expect to get your "bill-ready" email in June to mid-July, depending on your bill cycle. Watch for the email from firstname.lastname@example.org and follow the link within the email to register for the new portal. Once you register and log in, you can modify or cancel paperless billing from the "customer enrollments" section.
Today! The new portal is now open for registrations. Please note that should you register and log in before your first new bill is available the "view current bill" link will not work in the portal until your bill generates. This is a one-time issue resulting from the transition to the new system.Register Today