Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
The Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.Find Out More
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.Find Out More
Eugene is one of the largest cities on the west coast with only a single source of drinking water, the McKenzie River. And though the McKenzie is a pure, reliable water source, EWEB will secure a second source ensure resiliency in the future, planning to build a water treatment plant on the Willamette River, upstream of Eugene and Springfield.Find Out More
With cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.Find Out More
EWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.Find Out More
Grantees in the McKenzie River Valley can receive up to $35,000 eachFind Out More
Eugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.Find Out More
An EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.Find Out More
At EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.Find Out More
Despite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.Find Out More
EWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.Find Out More
In response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.Find Out More
At Alton Baker Park this week, Eugene 4J elementary students bid farewell to baby salmon they’d raised from eggs in their classrooms this fall. The activity was part of the Salmon Education Program funded by EWEB grants.Find Out More
For EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.Find Out More
Imagine if heavy snowfall and freezing rain hit Eugene this winter. Imagine damaged trees, road closures and widespread power outages. What would you do?Find Out More
September 09, 2020
There have been a few questions and concerns about water quality since the McKenzie Fire erupted Monday night. Most of the concerns revolve around a chlorine odor or even an "ashy" taste in the drinking water coming out of your tap.
We want to assure all customers that the water drawn from the lower McKenzie River and then treated at the Hayden Bridge Filtration Plant is safe to drink. Our drinking water continues to meet or exceed all state and federal health standards.
In response to the ongoing fire, EWEB has increased monitoring of raw and treated water for pollutants related to fire impacts to ensure we identify any potential issues before they become a problem.
On the morning of Tuesday, Sept. 8, in preparation for fire impacts, we started filling all 28 of our water storage reservoirs. We did this for a few reasons. First, we wanted to ensure good water pressure and a steady supply in case embers from the fire started coming down in Eugene. Second, the westward march of the fire toward our filtration plant in northeast Springfield caused some safety concerns for our staff.
On Wednesday, staff started mitigating for turbidity issues (cloudiness of the water) associated with the fire. These active measures are meant to take care of the taste and odor issues some customers have noticed.
It will take a day or so for those corrective actions to work and may require ongoing adjustments based on continued fire debris flow in the river. It may be some time before customers notice a difference given the water must travel through the 800 miles of transmission and distribution pipes that allow us to deliver water to homes and businesses.
In the meantime, please be assured that despite potential taste and odor differences, your tap water is safe.
For those who are inclined, there are some steps customers can take to flush the water in your homes and businesses which may help with water discoloration as well as taste and odor issues.
Do you still have the issue? If the problem persists call EWEB Water Quality at 541-685-7861 or email firstname.lastname@example.org.
The health and safety of our customers is our top priority. We continue to monitor the situation very closely and we will continue to take all necessary steps to deliver water that meets or exceeds all state and federal health standards. Learn more about water quality and EWEB's water treatment process.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday