Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB customers use more than twice as much water in the hot, dry summer months, compared to the cold, rainy winter months. The higher summer water use can almost assuredly be attributed to customers watering their lawns and gardens.Find Out More
The Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.Find Out More
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.Find Out More
Eugene is one of the largest cities on the west coast with only a single source of drinking water, the McKenzie River. And though the McKenzie is a pure, reliable water source, EWEB will secure a second source ensure resiliency in the future, planning to build a water treatment plant on the Willamette River, upstream of Eugene and Springfield.Find Out More
With cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.Find Out More
EWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.Find Out More
Grantees in the McKenzie River Valley can receive up to $35,000 eachFind Out More
Eugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.Find Out More
An EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.Find Out More
At EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.Find Out More
Despite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.Find Out More
EWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.Find Out More
In response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.Find Out More
At Alton Baker Park this week, Eugene 4J elementary students bid farewell to baby salmon they’d raised from eggs in their classrooms this fall. The activity was part of the Salmon Education Program funded by EWEB grants.Find Out More
For EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.Find Out More
June 14, 2017
A fuel tanker was carrying approximately 11,000 gallons of gasoline when it crashed along the McKenzie Highway one mile east of Leaburg on June 13, 2017. When emergency crews arrived on the scene, the tanker and trailer were found leaking and fuel was on the roadway.
The crash occurred just 1,500 feet from the McKenzie River, the sole source of drinking water for 200,000 people in Eugene and surrounding areas. The McKenzie also provides critical habitat for a number of endangered or threatened species including spring Chinook salmon, bull trout, spotted owl, Oregon chub, osprey and western pond turtle.
Fortunately, the spilled fuel did not enter into any tributaries of the McKenzie River, or the river itself. There was no surface water connecting the crash site to the waterways. However, the tanker released approximately 1,700 gallons of gasoline, contaminating soil and potentially impacting ground water. The initial response was carried out by McKenzie Fire & Rescue, Eugene-Springfield Fire Department's Hazardous Materials Team and Oregon Department of Transportation, until hazardous materials spill contractors and the Oregon Department of Environmental Quality were able to take over the clean-up effort, which is expected to last for several days.
For more than 17 years, we have maintained an ambitious drinking water source protection program to protect the McKenzie and maintain the high water quality you enjoy. A critical component of the program is watershed emergency response.
While there are a number of potential hazards that could impact our water supply, chemical spills from transportation accidents is one of the highest threats to the McKenzie watershed. Hundreds of trucks travel the McKenzie Highway every day, many of them carrying hazardous materials such as gasoline, pesticides, and oil.
We want to be proactive in responding to a hazardous spill or other emergencies that could threaten McKenzie River water quality, so we have worked with dozens of federal, state and local agencies to implement the McKenzie Watershed Emergency Response System (MWERS). Incident commanders use MWERS to quickly gain access to crucial information, equipment and trained people, making their response more effective.
"A reoccurring theme associated with major spills or releases is that there is confusion and uncertainty for first responders in the initial 6 to 12 hours following an event, and it is during those early hours when the opportunity to contain the spill may still exist," says EWEB's environmental supervisor Karl Morgenstern. "The McKenzie Watershed Emergency Response System provides first responders with the tools they need to avoid confusion and effectively stabilize chemical spills as quickly as possible."
EWEB and dozens of partner agencies conduct annual MWERS training exercises to help prepare for chemical spills and other events that could impact the McKenzie watershed and our community's drinking water. As a result of conducting annual interagency emergency response drills on the river, EWEB was notified within minutes of the crash and worked closely with initial responders familiar with each other. Additional resources were offered if needed from the Army Corps of Engineers, City of Springfield, Springfield Utility Board and others who are part of MWERS.
In additional to chemical spills, a number of other emergencies could result in a water supply shortage: earthquake, drought, forest fire, severe flood, or a system or facility failure.
In case of an emergency our community is going to need access to clean water for drinking, public health and safety, so we're making strategic investments in key components of the water system. Our Water Reliability Initiative includes several infrastructure reliability projects over the next 10 years, including replacing water mains, upgrading interties, upgrading or building new reservoirs, adding back-up electrical power to pump stations, expanding the Hayden Bridge Filtration Plant and developing alternative water sources.
We also are working in partnership with neighboring water utilities, local public agencies, the Oregon Pacific Chapter of the American Red Cross and other emergency responders to assure a well-coordinated disaster response effort.
We are taking steps to prepare for an emergency in our community, whether human-caused or a natural disaster. You can do your part by building an emergency supply kit for your household.
If a natural or man-made disaster occurs, you can rest easier knowing you are better prepared with a household emergency kit. Putting together your own kit is simple and easy, and it begins with having on hand a minimum of one gallon of water per person per day for drinking and basic sanitation. While the American Red Cross recommends storing at least a three-day supply of water, larger disasters such as a possible Cascadia Subduction Zone earthquake may require water for 14 days or more.
Learn more about building an emergency kit and where to get water during an emergency.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday