
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB customers use more than twice as much water in the hot, dry summer months, compared to the cold, rainy winter months. The higher summer water use can almost assuredly be attributed to customers watering their lawns and gardens.
Find Out MoreThe Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.
Find Out MoreEWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.
Find Out MoreEugene is one of the largest cities on the west coast with only a single source of drinking water, the McKenzie River. And though the McKenzie is a pure, reliable water source, EWEB will secure a second source ensure resiliency in the future, planning to build a water treatment plant on the Willamette River, upstream of Eugene and Springfield.
Find Out MoreWith cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.
Find Out MoreEWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.
Find Out MoreGrantees in the McKenzie River Valley can receive up to $35,000 each
Find Out MoreEugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.
Find Out MoreAn EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.
Find Out MoreAt EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.
Find Out MoreDespite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.
Find Out MoreEWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.
Find Out MoreIn response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.
Find Out MoreAt Alton Baker Park this week, Eugene 4J elementary students bid farewell to baby salmon they’d raised from eggs in their classrooms this fall. The activity was part of the Salmon Education Program funded by EWEB grants.
Find Out MoreFor EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.
Find Out MoreJune 12, 2017
A recent water pipeline assessment that relied on a free-swimming acoustic sensor called a SmartBall® is an example of using innovative, cost-effective methods to maintain our infrastructure.
Most people know that Eugene's drinking water comes from the McKenzie River. We divert water from the McKenzie at our intake outside of Springfield, and pump it to the Hayden Bridge Filtration Plant where it is filtered and disinfected. What happens between the Hayden Bridge plant and customer taps is, for many, a mystery. Water travels through hidden, underground pipelines 24 hours a day, 365 days a year, beneath roads, sidewalks, rivers and buildings. These water pipelines are the backbone of our community's drinking water system.
Transmission mains are large-diameter pipelines that convey treated water to storage reservoirs or to the smaller-diameter pipes that distribute water to homes and businesses. EWEB maintains 36 miles of transmission mains—enough to connect Skinner Butte and Spencer Butte almost seven times.
Maintaining the transmission lines is no small job.
First of all, transmission lines are big. Your average 5-year-old could stand inside of one with headroom to spare. They also are long—sometimes several miles long, and buried deep underground—usually 30 inches or so.
Two of EWEB's primary transmission mains leave the Hayden Bridge treatment plant and convey an average of 25 million gallons of water each day, over a distance of four miles into the Eugene city limits. And in some cases, the mains are close to or directly beneath existing homes, businesses, roads and natural areas, making them hard to assess and even harder to repair or replace. The 45-inch Hayden Bridge transmission pipe, constructed in 1948, travels underneath Interstate-5. Another 30-inch main travels under the Valley River Inn. Several of our transmission pipes journey beneath the Willamette River at different locations around town.
And like most pipes, these transmission lines can leak from time to time.
Over the last few years, EWEB crews found and repaired two "pinhole" leaks on the 45-inch Hayden Bridge main. Fortunately those leaks were under a grassy surface near a bike path, and therefore relatively easy to repair. But there's always a chance that a small leak could exist underground, undetectable from the surface. Assessing the condition of the pipes, and finding and fixing small leaks before they become big problems, is important but difficult work.
In 2016 a leak was discovered on EWEB's 45-inch transmission line near the Hayden Bridge Water Filtration Plant.
"Infrastructure decisions affect the whole community for generations to come, and replacing buried infrastructure, in particular, is very costly," said EWEB civil engineer Nathan Endicott. "It's important to know the condition of existing pipes so that we can effectively plan and budget for both immediate and long-term projects." Nathan and his engineering colleagues have been researching effective ways to check transmission lines for leaks and, after a lengthy review and planning process, they landed on an innovative solution called a SmartBall.
A SmartBall is an acoustic sensor wrapped in a foam covering. It travels through the pipeline listening for the sounds of leaks and air pockets. Its highly sensitive acoustic sensor can locate pinhole-sized leaks, while a monitoring device marks the location of the leak. It's accurate to within a few feet of an actual leak.
"Thanks to modern technology, we have many options available for leak detection and condition assessment," said Nathan. "An EWEB review committee selected the SmartBall solution because it was proven effective for inspecting miles of pipe in a day, and could be used for a fraction of the cost of other acoustic inspection methods." Using the SmartBall, EWEB engineers were able to assess more than five miles of transmission main from Hayden Bridge to headquarters in less than six hours.
Check out this video to learn more about how the SmartBall works.
Engineers were pleased, and a little surprised to learn there are currently no leaks in either of the transmission mains from Hayden Bridge. "Considering the age of the pipes, and the stress they sustain over time, we expected to find at least a few small leaks, if not worse," said Nathan. "But we're fortunate that the engineers who designed this part of the water system some 60 years ago used good, durable materials."
The transmission mains that Nathan and his team recently assessed are constructed of thick steel. Steel pipes are known to perform well, even under extreme external loads and unusual conditions, such as uneven ground and soil movement. "Maintaining infrastructure is a critical issue across the nation, and many utilities are facing huge problems with less durable pipes like pre-stressed concrete cylinder pipes that, when they fail, they fail catastrophically," said Nathan. "We have high-quality buried infrastructure, but we still have to make ongoing investments to maintain that infrastructure. It's a community-wide benefit and a community-wide responsibility."
EWEB owns and maintains over 800 miles of pipes, 23 enclosed reservoirs and other facilities that deliver water to customers taps. Many of today's water systems were built more than 50 years ago. Thanks to investments by past generations, we've had the luxury of delaying major infrastructure replacements necessary to maintain reliable water delivery. Now it is our turn to make the investment to maintain safe, reliable drinking water for future generations.
EWEB's Water Reliability Initiative includes several infrastructure reliability projects over the next 10 years, including replacing water mains, upgrading interties, upgrading or building new reservoirs, adding back-up electrical power to pump stations, expanding the Hayden Bridge Filtration Plant, and developing alternative water sources. "We are committed to regular maintenance so our community's water system stays in excellent shape," said Nathan. "Since every dollar spent on infrastructure ultimately affects customer bills, it's important to make those investments strategically."
Assessing the condition of our water infrastructure with solutions like the SmartBall allows us to focus resources on critical work such as seismic upgrades and developing alternative water sources, with the confidence of knowing we can defer work on pipes that are in generally good condition.
SmartBall image courtesy of Pure Technologies.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday