Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB customers use more than twice as much water in the hot, dry summer months, compared to the cold, rainy winter months. The higher summer water use can almost assuredly be attributed to customers watering their lawns and gardens.Find Out More
The Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.Find Out More
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.Find Out More
Eugene is one of the largest cities on the west coast with only a single source of drinking water, the McKenzie River. And though the McKenzie is a pure, reliable water source, EWEB will secure a second source ensure resiliency in the future, planning to build a water treatment plant on the Willamette River, upstream of Eugene and Springfield.Find Out More
With cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.Find Out More
EWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.Find Out More
Grantees in the McKenzie River Valley can receive up to $35,000 eachFind Out More
Eugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.Find Out More
An EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.Find Out More
At EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.Find Out More
Despite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.Find Out More
EWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.Find Out More
Energy Efficiency tips to help you reduce your energy usage for National Cut your Energy Costs DayFind Out More
In response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.Find Out More
At Alton Baker Park this week, Eugene 4J elementary students bid farewell to baby salmon they’d raised from eggs in their classrooms this fall. The activity was part of the Salmon Education Program funded by EWEB grants.Find Out More
January 20, 2017
Everyday, Eugene residents turn on their taps to draw clean and delicious drinking water. Water is indispensable at homes, vital to public safety and crucial to our local economy.
EWEB relies on the beautiful McKenzie River as its sole source of water, and the Hayden Bridge Filtration Plant to deliver safe drinking water nearly 200,000 area residents. But there are just a few days of water available if a natural or human-caused disaster disrupts our supply or filtration plant operations. That is why work is underway to tap into a secondary source of water and build a small, modern filtration plant on the Upper Willamette River.
Commitment to quality
The new intake site, purchased in 2015, is located below the confluence of the Coast and Middle Forks of the Willamette River. Just upstream, thousands of acres of land are managed for natural habitat and recreation by The Nature Conservancy, Friends of Buford Park and others. Completed and ongoing restoration work has direct benefits to water quality, making great water even better for all that depend on a healthy river.
The new filtration plant, which will be located west of the intake site, will use modern technology to ensure that drinking water quality is the same, or better, than what is delivered from Hayden Bridge today. EWEB will continue to rely on the McKenzie River as its primary source of drinking water due to the larger plant capacity and available water rights. However, building a second, smaller treatment plant on the Willamette provides for resilient operations should a natural or other disaster strike our community.
Preliminary design work is underway on the filtration plant, and that work will continue through 2018. EWEB plans to begin construction of the new facility in 2019, and have it operational in 2022.
Ensuring an affordable and reliable water supply
A diverse water supply is the biggest step in improving water system reliability in case of an emergency. Seismic upgrades to critical facilities like reservoirs and pump stations are also planned. EWEB a few years ago created a special reserve fund to help pay for this community investment. Careful financial planning to balance water reliability projects and affordability is a priority so that over time, we are better prepared for the unexpected, and resilient to challenges that come our way.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday