We are currently experiencing technical difficulties with our outage reporting system.
Our team is actively working to fix the issue. If you are experiencing a power outage, please check our Outage Map to see if it has already been reported. To report a power outage that does not appear on the map, please call 541-685-7000, select option 2 and follow the prompts.
For EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.Find Out More
Imagine if heavy snowfall and freezing rain hit Eugene this winter. Imagine damaged trees, road closures and widespread power outages. What would you do?Find Out More
Hundreds of landowners in the McKenzie River valley are working with EWEB to prevent future fires and protect the river by replanting burned properties and removing fuels like dead trees and underbrush.Find Out More
EWEB works with watershed researchers, forest management agencies and local non-profits to identify threats to our water supply and public health, prioritize watershed restoration activities and help with long-term community recovery.Find Out More
EWEB conducted a multi-agency spill drill on the Willamette River this week. The practice session was to help refresh and hone skills that will be essential to respond to an actual disaster involving an oil spill in the Willamette.Find Out More
When access to pad mount transformers, cable, and smart meter chips tightened, EWEB only had one choice – double down on its core values, provide safe and reliable electricity. Below are the stories from EWEB staff about how they have navigated the ups and downs of this new frontier.Find Out More
EWEB’s Source Water Champions work year-round to protect our drinking water. They take water quality samples throughout the watershed, help our neighbors be better stewards, and coordinate multi-agency teams for restoration work and hazard mitigation.Find Out More
Local middle school students from around the area learned about the entire life cycle of salmon along the McKenzie River at Salmon Watch 2022, which was held at the EWEB spawning channel. The field trip took place during peak salmon spawning season, when fish that are at least two feet long are reaching the end of their journey from the ocean to their natal streams.Find Out More
EWEB’s electric safety trailer is an interactive tool for the public to learn how to react in a potentially dangerous situation.Find Out More
Laura Farthing has been working for EWEB for the past 14 years. She’s the lead engineer on EWEB’s water storage construction project near E. 40th and Patterson St.Find Out More
EWEB used the tactic of a Public Safety Power Shutoff (PSPS) for the first time to mitigate the risk of wildfires.Find Out More
EWEB held a grand opening event for our Emergency Water Station near the Sheldon Fire Station on Saturday, September 10. The site would supply drinking water for the neighborhood in the event of a catastrophic earthquake or other disaster that cut off water to customers.Find Out More
This very pure form of coal called anthracite coal is actually used as part of the water filtration process.Find Out More
This unique opportunity to reduce the infrastructure footprint and maintenance costs will also improve wildfire mitigation because less infrastructure means less chance of ignition or damage from a fire.Find Out More
We are working to ensure our systems are ready to perform through extreme heat. Check out tips and resources to help you stay safe and comfortable while conserving energy.Find Out More
As the wide-ranging impacts of the coronavirus outbreak spread through our community, we are taking definitive actions to help and protect our customers and employees so we can continue providing reliable electricity and healthy water during this crisis.
It is not an overreaction to say this is an unprecedented situation from a personal, public health, professional and economic point of view. In times like these where the circumstances seem to change daily if not hourly, our ability to remain resilient and responsive will be challenged. The good news is our staff remains on the job with multiple strategies to maintain essential services.
Editor's Note: The photo above was taken in late March. In accordance with the most recent CDC guidelines, EWEB field crews now wear masks.
In addition to bill assistance and other economic help for our customers, we have implemented immediate steps to keep your lights on and your water flowing. As a provider of essential services, our top priority is to protect public safety. To carry out this mission, we have to protect our workforce so we can continue providing electric and water service.
Some of the steps we have taken in the past few weeks include:
EWEB crews continue to perform vital work such as repairing or replacing failing equipment to prevent unplanned service interruptions.
We are also making sure our staffing levels are more than adequate to perform new water and electric service connections as needed, including emergency requests for medical or public health needs.
While we closed our Customer Service lobby to the public in mid-March as a precautionary measure, our employees continue to staff the call center and reply to emails 9 a.m.-6:30 p.m. Monday through Friday. Please call (541) 685-7000, or email email@example.com with any questions.
All of these measures are intended focus EWEB work activities on the most essential functions: Keeping the lights on and the water flowing.
4200 Roosevelt Blvd.
Eugene, OR 97402
Para asistencia en español llame al 541-685-7000, presione 9
Phone hours: 9 a.m. - 6:30 p.m.