
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.
Find Out MoreThe EWEB Board of Commissioners meet on the first Tuesday of the month.
Find Out MoreTo maintain the reliability customers have come to know and trust, EWEB must address an aging infrastructure bubble.
Find Out MoreEWEB General Manager Frank Lawson delivered his annual State of the Utility Address at the March 7 public Board of Commissioners meeting.
Find Out MoreGreenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.
Find Out MoreFor the past year, EWEB’s electric division has been preparing for a complete reconstruction of the Currin substation. Quite simply, it’s reached the end of its useful life.
Find Out MoreEWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.
Find Out MoreEWEB has awarded nearly $125,000 in grant funds to local organizations that promote electric mobility and reduce community carbon emissions.
Find Out MoreGrantees in the McKenzie River Valley can receive up to $35,000 each
Find Out MoreCollaborating with the City of Eugene, a Climate Guidebook, and priorities for upriver EWEB customers were the main topics at the Feb. 7 Board of Commissioners meeting. The five-member Board serves without pay and is elected by EWEB customers. Their job is to establish policies and values and set EWEB’s long-term direction. Board meetings are open to the public and include opportunities for public comment.
Find Out MoreYou may have noticed a plaque along the sidewalk on East 4th Avenue near the entrance to the employee parking lot at EWEB’s former headquarters building. It commemorates Wiley Griffon. He’s not considered the first Black resident of Eugene. But he is the first one mentioned by name, according to scholars.
Find Out MoreWorld Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.
Find Out MoreEugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.
Find Out MoreIn January, our elected Board of Commissioners approved an agreement for EWEB to make an unprecedented bulk purchase of substation transformers.
Find Out MoreThe Eugene City Council approved the purchase of EWEB's former riverfront headquarters property at a meeting on Jan. 30. The terms of the deal state that the City of Eugene will purchase the 4.4-acre property, which includes two buildings and parking lots, for $12 million.
Find Out MoreNovember 08, 2022
At the Nov. 1st board meeting, EWEB Commissioners got an update on the budget and rates for next year and the EWEB quarterly report.
2023 Budget & Rates
EWEB anticipates raising its water and electric rates as it adjusts to inflation, the cost of providing water and electricity, and paying for infrastructure projects in the future.
EWEB staff presented their proposed budget for 2023. It includes a 4% electricity rate increase and a 6% water rate increase for residential customers. These are to address increases in cost of service and fund several major infrastructure projects, including upgraded water storage and a new water treatment plant on the horizon.
The board is scheduled to have another 2023 budget hearing in December during which our customer-owners are invited to provide testimony on proposed adjustments.
Quarter 3 Highlights
In the 3rd quarter, EWEB implemented our wildfire mitigation plan. We also experienced our first public safety power shut-off affecting approximately 3,000 customers in the McKenzie Valley the weekend after Labor Day because of red flag fire conditions.
EWEB staff has had to plan around supply chain issues over the past months, which have created delays and higher costs for projects.
“I do have to compliment really, not just our procurement staff, which has done a really good job of mitigating that, but also the people who work and schedule and plan activities in operations,” said EWEB General Manager Frank Lawson, “We’ve had to shuffle a lot of those projects around to accommodate where and when and how we can manage materials through that.”
EWEB continues to make progress on new, seismically-resilient water storage near E. 40th and Patterson St. . Lawson said on his latest visit to the site, he observed the foundation had been laid for both tanks.
“When I was out there the other day, almost a circumference completed on the tank to the east,” Lawson said. “And it’s very impressive. Very large. And will serve the community for many years.”
In the 3rd Quarter, we also got the results of an in-depth customer survey, which asked customers to prioritize utility programs and initiatives. More than 1,000 surveys were returned, and the majority of respondents (74%) reported they have high trust and confidence in EWEB. Reliability and affordability are the top priorities when it comes to EWEB’s core services.
EWEB continues to make progress on our customer facing programs, including energy efficiency work which is at over 100% of target and under budget, with nearly 350 residential and business efficiency projects completed year-to-date and 5,000 megawatt hours of energy saved. EWEB’s E-Bike rebate program has been popular with customers with more than 540 customers receiving the $300 rebate so far this year.
EWEB’s 2022 Organizational Goals have shown good progress with 10 of our 14 goals and sub-goals on track. Goals with longer term advancement include developing a policy on diversity, equity, and inclusion, permitting and planning for the Willamette Treatment Plant, development of the Electric Master Plan, and sale of the EWEB riverfront headquarters building.
NW Natural
EWEB General Manager Frank Lawson shared the news that NW Natural withdrew their application to the Oregon Public Utilities Commission to build a 1 MW electrolyzer on property next to EWEB’s Roosevelt Operations Center. The electrolyzer would have produced green hydrogen that NW Natural planned to blend into natural gas pipelines serving homes in West Eugene. In withdrawing their application, NW Natural said they want to engage with the community more before they move forward.
Get involved
EWEB Commissioners are elected and serve as volunteers. Their meetings are open to the public. Customers and the general public are welcome and encouraged to attend in-person or view the live stream. Learn more at eweb.org/board.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday