Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB customers use more than twice as much water in the hot, dry summer months, compared to the cold, rainy winter months. The higher summer water use can almost assuredly be attributed to customers watering their lawns and gardens.Find Out More
The Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.Find Out More
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.Find Out More
Eugene is one of the largest cities on the west coast with only a single source of drinking water, the McKenzie River. And though the McKenzie is a pure, reliable water source, EWEB will secure a second source ensure resiliency in the future, planning to build a water treatment plant on the Willamette River, upstream of Eugene and Springfield.Find Out More
EWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.Find Out More
Grantees in the McKenzie River Valley can receive up to $35,000 eachFind Out More
Eugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.Find Out More
An EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.Find Out More
At EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.Find Out More
EWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.Find Out More
Energy Efficiency tips to help you reduce your energy usage for National Cut your Energy Costs DayFind Out More
In response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.Find Out More
At Alton Baker Park this week, Eugene 4J elementary students bid farewell to baby salmon they’d raised from eggs in their classrooms this fall. The activity was part of the Salmon Education Program funded by EWEB grants.Find Out More
On a chilly November day, third graders from Adams Elementary School in Eugene learned about the lifecycle of native salmon on a field trip to Lake Creek near Triangle Lake. The field trips take place all month as part of a program funded by EWEB grants. EWEB dedicates a portion of customer rates to inspiring kids to explore the wonders of science and learn about watershed health, water quality, and emergency preparedness.Find Out More
EWEB works with watershed researchers, forest management agencies and local non-profits to identify threats to our water supply and public health, prioritize watershed restoration activities and help with long-term community recovery.Find Out More
June 17, 2021
EWEB is aware of the potential chlorine and caustic soda supply shortage that could affect water and wastewater utilities in Oregon and along the West Coast.
Chlorine is used to disinfect drinking water and treat wastewater.
The good news is that our customers are unlikely to see any impacts should the chlorine shortage intensify.
That is because in 2019, after several years of planning, we stopped using chlorine gas and instead implemented an improved system for disinfecting drinking water.
This new system allows us to produce chlorine at our Hayden Bridge Filtration Plant using electricity, salt and water to create sodium hypochlorite, which is liquid bleach.
We currently have plenty of good water from the McKenzie River, abundant electricity and a 75-day supply of the coarse salt used in the electrolytic conversion process to produce sodium hypochlorite. There is no shortage of salt.
"EWEB with support from our Board of Commissioners chose to invest in this state-of-the-art disinfection system for the benefit of our entire community," said Karen Kelley, EWEB Water Operations Manager. "I am thrilled to see the return on our investment in our ability to continue providing safe and reliable drinking water throughout this supply chain shortage."
Resiliency and safety were the primary drivers that led us to make the investment in the sodium hypochlorite generation system. From a resiliency perspective, there are just a handful of suppliers of chlorine gas in the West, one in Washington, one in Utah and one in British Columbia. Our leadership team worried that any disruption to the manufacturing system or the transportation system could impact our ability to treat drinking water.
From a safety point of view, chlorine gas is toxic and can be hazardous to transport and store. The system launched in 2019 is much safer for our employees and neighbors. Because we are able to produce sodium hypochlorite at Hayden Bridge, we are ready and willing to assist other water utilities locally and throughout the state should the supply shortage continue.
"Not all utilities are in as good a position as EWEB. In fact, this shortage hits far more industries than just water and wastewater," Kelley said. "We are ready and willing to help others in need when and where we are able, especially through our membership in the Oregon Water/Wastewater Agency Response Network."
EWEB, Springfield Utility Board and Rainbow Water District have been in regular communication during this event and have standing mutual assistance agreements in place, including water system interties, should the shortage become prolonged. There should be limited or no impacts to the Eugene-Springfield drinking water supply.
The tightening supply of chlorine follows a recent disruption at a major chlorine producer in Longview, Wash. The manufacturer experienced the failure of a critical piece of electrical equipment earlier this month that halted the production of chlorine. It is unclear how long the disruption might last.
While EWEB does not speak for other providers, we do know that Oregon utilities are working directly with the Governor's Office, Oregon Health Authority, Department of Environmental Quality, the Oregon Office of Emergency Management (OEM), and the Oregon Water/Wastewater Agency Response Network (ORWARN) and federal authorities to obtain chlorine during this disruption.
For more information about how the state of Oregon is helping water and wastewater agencies through this shortage, click here.
Learn more about drinking water safety in your home or business.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday