Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB customers use more than twice as much water in the hot, dry summer months, compared to the cold, rainy winter months. The higher summer water use can almost assuredly be attributed to customers watering their lawns and gardens.Find Out More
The Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.Find Out More
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.Find Out More
Eugene is one of the largest cities on the west coast with only a single source of drinking water, the McKenzie River. And though the McKenzie is a pure, reliable water source, EWEB will secure a second source ensure resiliency in the future, planning to build a water treatment plant on the Willamette River, upstream of Eugene and Springfield.Find Out More
With cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.Find Out More
EWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.Find Out More
Grantees in the McKenzie River Valley can receive up to $35,000 eachFind Out More
Eugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.Find Out More
An EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.Find Out More
At EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.Find Out More
Despite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.Find Out More
EWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.Find Out More
In response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.Find Out More
At Alton Baker Park this week, Eugene 4J elementary students bid farewell to baby salmon they’d raised from eggs in their classrooms this fall. The activity was part of the Salmon Education Program funded by EWEB grants.Find Out More
For EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.Find Out More
August 09, 2017
EWEB management received clear direction at the Aug. 1 Board of Commissioners' meeting: when it comes to disaster planning and recovery, the utility's first priority should be emergency water distribution.
A reliable supply of clean water is vital to public health, safety, and our economy, especially in an emergency. An emergency water supply program would focus on developing our capabilities to deliver water at a number of permanent distribution sites designated as Community Points of Distribution (CPOD). These CPODs were identified by the county as the locations where emergency resources including food, medical aid and shelter would be available following a disaster.
The water would come from existing or new wells—a handful of schools, including Sheldon and North Eugene already have existing wells and others have pending water rights for wells. Each distribution site would be configured as a joint water and electric facility with the following infrastructure:
This solution would supplement other emergency supply efforts already underway, including:
Commissioners directed staff to work with school districts, public agencies, other utilities and perhaps private industry to identify ground wells and other potential water sources, and indicated a sense of urgency to develop an emergency water supply program as soon as possible.
"Thousands of lives depend on our ability to deliver drinking water in short-order following a disaster," said Commissioner John Brown.
EWEB has been working on developing alternative water sources for a number of years. After receiving a water permit on the Willamette River, we have been moving ahead with plans to construct a second filtration plant in case a natural or human-caused disaster compromises our primary water source on the McKenzie River or our Hayden Bridge filtration plant operation. While commissioners indicated continued interest in a second filtration plant on the Willamette at some point in the future, they instructed staff to postpone planning and funding for that work at this time. The Board directed staff to move forward with planning a 2018 budget that assumes the utility will rescind a three percent water rate increase that commissioners approved in 2014 specifically to fund planning and construction of a second treatment plant.
"There are roles the Willamette plant will play with respect to disaster recovery and other scenarios, but we have heard feedback from the board that we need to focus on life safety and show progress and results at a faster pace," said General Manager Frank Lawson. "Through partnerships with schools and other utilities, we can implement an alternative water source and a water reliability plan in a way that gives us the most flexibility and the quickest results."
Work on an emergency water supply is a piece of our overall Water Reliability Initiative. Infrastructure projects include replacing water mains, upgrading interties, upgrading or building new reservoirs, adding backup electrical power to pump stations, and renovating our Hayden Bridge water filtration plant.
Learn more about preparing your home and family for an emergency.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday