Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
The Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.Find Out More
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.Find Out More
Eugene is one of the largest cities on the west coast with only a single source of drinking water, the McKenzie River. And though the McKenzie is a pure, reliable water source, EWEB will secure a second source ensure resiliency in the future, planning to build a water treatment plant on the Willamette River, upstream of Eugene and Springfield.Find Out More
With cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.Find Out More
EWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.Find Out More
Grantees in the McKenzie River Valley can receive up to $35,000 eachFind Out More
Eugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.Find Out More
An EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.Find Out More
At EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.Find Out More
Despite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.Find Out More
EWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.Find Out More
In response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.Find Out More
At Alton Baker Park this week, Eugene 4J elementary students bid farewell to baby salmon they’d raised from eggs in their classrooms this fall. The activity was part of the Salmon Education Program funded by EWEB grants.Find Out More
For EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.Find Out More
Imagine if heavy snowfall and freezing rain hit Eugene this winter. Imagine damaged trees, road closures and widespread power outages. What would you do?Find Out More
August 31, 2021
This past year reminded us all of the importance of preparing for emergencies. The Covid-19 pandemic alongside a devastating wildfire in our watershed tested our community's ability to manage multiple risks.
As climate change increases the frequency and intensity of extreme weather events, Eugene Water & Electric Board is serious about making the necessary investments to ensure we can provide safe and reliable water and electricity. We'd like to share with you how EWEB is preparing our water and electric supply and infrastructure to be more resilient to the challenges we face—and what you can do to be ready.
When we speak of "resiliency" we don't mean preventing damage. No infrastructure can be completely immune to disruption from storms, earthquakes or other extreme events. Rather, resiliency measures enable electric and water facilities to continue operating despite damage, or return quickly to normal operations when outages do occur.
EWEB is responsible for ensuring that our entire community has access to the clean and reliable drinking water that is essential for public health and safety, fire protection and economic vitality. These needs are more crucial than ever, as we continue to experience challenges stemming from climate change and aging infrastructure.
We have invested more than $35 million upgrading and expanding our Hayden Bridge Water Filtration Plant over the past decade. We are replacing water mains, improving pump stations, and planning for a second filtration plant on the Willamette River.
In the next decade, we will construct new water storage facilities near 40th Ave. and replace the water storage systems at our College Hill and Hawkins Hill sites. The projects will be built to seismic and contemporary operating standards, providing more 45 million gallons of resilient, safe water storage.
Learn more about water storage improvement projects.
EWEB launched an emergency water supply program in 2018 with a target to establish five geographically dispersed emergency water stations within five years. The goal is to continue to serve the community with drinking water should a large-scale disaster such as an earthquake affect the McKenzie River, disrupt the water treatment plant or damage the 800 miles of distribution pipes that deliver water to Eugene homes and businesses.
With the help of our community partners including Bethel and Eugene 4J School Districts, City of Eugene, and Lane County, five sites are currently operational.
Learn more and locate the station nearest to your home.
We're making investments to reduce storm-related outages and to address evolving risks such as climate change, earthquakes and wildfire. In the next few years, we plan to rebuild or expand four substations to increase electric capacity and improve reliability, while also:
Wildfire prevention is increasingly important as climate, drought and a host of other issues are converging, resulting in more frequent and damaging wildfire events. We proactively prune trees and trim around 300 line miles of vegetation annually to help keep our equipment clear and remove fuel sources.
When there is a high risk of wildfire, we modify the settings on equipment to allow faster de-energization, reducing the risk that power lines become potential points of ignition.
Learn more about power line protective measures.
We want to provide customers with better service, build a more resilient community and create a cleaner energy future. As a part of achieving these goals, we will upgrade our electric meters to smart meters by Spring 2022 and our water meters by the end of 2023.
Smart meters will give EWEB greater visibility into the system, allowing us to pinpoint outage locations and enabling repair crews to restore services faster and at lower cost.
Learn more about how smart meters make our community more resilient.
We're taking steps to become better prepared, and we urge you to take time to do the same at home. By being prepared as individuals, we free up valuable resources, enabling our first responders to assist those who are in the greatest need.
Make a plan, build an emergency supply kit, stay informed, work together to keep everyone safe.
Visit our Emergency Preparedness page for tips and resources. From there, you can also join EWEB's Pledge to Prepare, and start receiving a monthly email with easy, step-by-step recommendations that will help you get two-weeks ready within 12 months.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday