Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB customers use more than twice as much water in the hot, dry summer months, compared to the cold, rainy winter months. The higher summer water use can almost assuredly be attributed to customers watering their lawns and gardens.Find Out More
The Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.Find Out More
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.Find Out More
Eugene is one of the largest cities on the west coast with only a single source of drinking water, the McKenzie River. And though the McKenzie is a pure, reliable water source, EWEB will secure a second source ensure resiliency in the future, planning to build a water treatment plant on the Willamette River, upstream of Eugene and Springfield.Find Out More
With cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.Find Out More
EWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.Find Out More
Grantees in the McKenzie River Valley can receive up to $35,000 eachFind Out More
Eugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.Find Out More
An EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.Find Out More
At EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.Find Out More
Despite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.Find Out More
EWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.Find Out More
In response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.Find Out More
At Alton Baker Park this week, Eugene 4J elementary students bid farewell to baby salmon they’d raised from eggs in their classrooms this fall. The activity was part of the Salmon Education Program funded by EWEB grants.Find Out More
For EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.Find Out More
May 12, 2017
After investing more than $30 million upgrading, expanding and renovating our Hayden Bridge Water Filtration Plant over the past eight years, we are nearly done with a series of capital improvements aimed at increasing reliability and efficiency at the 67-year-old facility.
The improvements at Hayden Bridge, our only filtration plant, are part of the Water Reliability Initiative to increase the system's resilience now and for future generations. There are several emergencies that could result in a water supply shortage, and the most devastating would be a large earthquake, including a seismic event along the Cascadia Subduction Zone.
Research indicates there is a high probability the Willamette Valley will experience a significant earthquake within the next 50 years, and water systems are especially vulnerable to such damage. Distribution and transmission pipes are susceptible to rupture during sudden ground movement, and a substantial seismic event could affect intake structures that draw water from the McKenzie River, and the filtration plant itself.
Over the past several years, we have completed a series of seismic upgrades to the plant, including reinforcing basin walls and filter buildings, as well as the head house. A project expected to be complete late this summer - disconnecting an old flume from the filtration building - will complete the seismic improvements. Later this year, we will start a project to replace the gas chlorine system. Once operational, the system will be able to generate liquid chlorine at the plant site.
Other significant work already finished includes a plant expansion that added a new contact basin and two new filters; updated electrical systems and instrumentation; installation of new pumps and piping; and the addition of a new compressor building.
"Targeted, incremental improvements to critical infrastructure is our top priority in order to provide reliable and affordable water service to our customers for the long term," said Brad Taylor, water operations manager. "Looking at our investments in Hayden Bridge make me very proud of our highly skilled staff, and of the increased resiliency of our water system"
In addition to replacing older distribution pipes throughout the service area and upgrading and expanding the equipment at Hayden Bridge, EWEB is also planning to build a second, smaller filtration plant on the Willamette River. Property acquisition, planning and engineering work is underway on that project. EWEB expects the second filtration plant to become operational in 2022.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday