Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Starting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.Find Out More
Several hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.Find Out More
With the National Weather Service predicting snow for the Eugene area Sunday through Tuesday, we want to remind customers that the expected snow could bring trees and branches down onto overhead power lines and cause electric outages.Find Out More
Just as high winds with gusts of more than 30 mph arrived in the Oregon Cascades early Thursday, EWEB has completed aerial trimming around its Carmen-Smith transmission line using a helicopter with saw attachments to trim branches and treetops.Find Out More
EWEB Leads "Spill Drill" to test HazMat ResponseFind Out More
Have you ever thought about where your drinking water comes from? What about where your wastewater goes?Find Out More
While most wildfires are started by lightning strikes or caused by human actions, utilities have a role to play in risk reduction -- and we are doing our part. And while we can’t stop wildfires, we can make our electric infrastructure more resilient to better withstand fires by using new construction methods and materials and keeping our system maintenance up to date by replacing aging equipment.Find Out More
At EWEB, we factor climate change into almost everything we do. As Eugene’s publicly-owned utility, we strive to fulfill our roles reducing our community’s carbon footprint, optimizing our use of clean energy, and helping our watershed adapt to a warmer climate.Find Out More
Ideas for supplying and cooking during an emergency outageFind Out More
The security of the community's water supply is tied directly to the health of the McKenzie Watershed and EWEB is investing in the long-term health and quality of life for residents for generations to come.Find Out More
A year after the Holiday Farm Fire, EWEB and the Pure Water Partners are working with landowners in the burn zone to restore riparian forests and mitigate future fires.Find Out More
Winter is coming and that means an increased likelihood of storm-related power outages.Find Out More
As climate change increases the frequency and intensity of extreme weather events, Eugene Water & Electric Board is serious about making the necessary investments to ensure we can provide safe and reliable water and electricity.Find Out More
EWEB will continue the annual closure of our College Hill Reservoir over the Fourth of July holiday and prohibit fireworks on the property grounds.Find Out More
We are ready to deal with the stress that extreme heat may place on our electric system. We encourage customers to be prepared, stay cool and hydrated and practice safety by developing an emergency plan and checking in on neighbors.Find Out More
Two Eugene Water & Electric Board line crews will spend the New Year holiday weekend through next week restoring power to thousands of Pacific Gas & Electric customers in northeast California after winter storms dumped more than 10 feet of snow in the Lake Tahoe area starting before Christmas.
PG&E reached out to EWEB and other Pacific Northwest utilities for help after the heavy snow brought down thousands of trees, power lines, and power poles, which severely damaged the electric system in the Sierra Nevada foothills.
PG&E estimated more than 65,000 customers were without power at the height of the storm, but the frequency of restorations is increasing as more utilities arrive to provide mutual aid. The EWEB crews and equipment are based in Placerville, Calif., about 90 minutes west of Lake Tahoe, and 90 minutes northeast of Sacramento.
In Placer County, about 7,400 customers are still without power, and in neighboring Nevada County, there are more than 16,000 customers without power. Crews report that many roads are impassable due to heavy, wet snow and the many downed trees.
EWEB crews left for California on Thursday morning and arrived late that evening. On Friday, the nine line technicians from Oregon started repairing the damaged pole, cross-arms and transformers, in addition to putting power lines back up in the largely rural area.
“There comes a time in the history of all utilities when we are in need and when we are needed,” said Karen Kelley, chief operations officer for EWEB. “We are proud to be able to respond in times of crisis like what is happening now in Northern California.”
Kelley noted that several crews from Oregon and Washington helped EWEB restore power to customers in 2019 after a February snowstorm brought down hundreds of trees and left thousands without power, and also following the 2016 ice storm that caused power outages for 20,000 customers.
“We are also eternally grateful to receive assistance like we did in the snowstorm of 2019 and the ice storm in 2016,” she said. “We will continue this proud tradition whenever our time and resources allow.”
Before agreeing to send the two crews along with a general foreman and equipment, EWEB managers first reviewed weather forecasts and determined there was little chance of damaging snowfall over the next week. Once the two crews assembled from volunteers were headed to Northern California, other line technicians stepped up to be on-call through the holidays to make sure EWEB customers who may experience a power outage could be quickly restored.
Under pre-existing mutual aid agreements, the requesting utility will pay for all labor, transport, equipment, travel, food and lodging costs incurred by EWEB crews.
EWEB crews have responded to several calls for aid from PG&E over the years, most recently following the devastating Camp Fire, where they helped rebuild the electric system in Paradise, Calif.
The crews expect to remain in Northern California through Jan. 6, unless more snow falls.
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.