
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
The Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.
Find Out MoreWith cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.
Find Out MoreAn EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.
Find Out MoreDespite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.
Find Out MoreIn response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.
Find Out MoreFor EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.
Find Out MoreImagine if heavy snowfall and freezing rain hit Eugene this winter. Imagine damaged trees, road closures and widespread power outages. What would you do?
Find Out MoreHundreds of landowners in the McKenzie River valley are working with EWEB to prevent future fires and protect the river by replanting burned properties and removing fuels like dead trees and underbrush.
Find Out MoreWhen access to pad mount transformers, cable, and smart meter chips tightened, EWEB only had one choice – double down on its core values, provide safe and reliable electricity. Below are the stories from EWEB staff about how they have navigated the ups and downs of this new frontier.
Find Out MoreEWEB’s electric safety trailer is an interactive tool for the public to learn how to react in a potentially dangerous situation.
Find Out MoreLaura Farthing has been working for EWEB for the past 14 years. She’s the lead engineer on EWEB’s water storage construction project near E. 40th and Patterson St.
Find Out MoreEWEB used the tactic of a Public Safety Power Shutoff (PSPS) for the first time to mitigate the risk of wildfires.
Find Out MoreEWEB held a grand opening event for our Emergency Water Station near the Sheldon Fire Station on Saturday, September 10. The site would supply drinking water for the neighborhood in the event of a catastrophic earthquake or other disaster that cut off water to customers.
Find Out MoreThis unique opportunity to reduce the infrastructure footprint and maintenance costs will also improve wildfire mitigation because less infrastructure means less chance of ignition or damage from a fire.
Find Out MoreWe are working to ensure our systems are ready to perform through extreme heat. Check out tips and resources to help you stay safe and comfortable while conserving energy.
Find Out MoreJanuary 01, 2022
Two Eugene Water & Electric Board line crews will spend the New Year holiday weekend through next week restoring power to thousands of Pacific Gas & Electric customers in northeast California after winter storms dumped more than 10 feet of snow in the Lake Tahoe area starting before Christmas.
PG&E reached out to EWEB and other Pacific Northwest utilities for help after the heavy snow brought down thousands of trees, power lines, and power poles, which severely damaged the electric system in the Sierra Nevada foothills.
PG&E estimated more than 65,000 customers were without power at the height of the storm, but the frequency of restorations is increasing as more utilities arrive to provide mutual aid. The EWEB crews and equipment are based in Placerville, Calif., about 90 minutes west of Lake Tahoe, and 90 minutes northeast of Sacramento.
In Placer County, about 7,400 customers are still without power, and in neighboring Nevada County, there are more than 16,000 customers without power. Crews report that many roads are impassable due to heavy, wet snow and the many downed trees.
EWEB crews left for California on Thursday morning and arrived late that evening. On Friday, the nine line technicians from Oregon started repairing the damaged pole, cross-arms and transformers, in addition to putting power lines back up in the largely rural area.
“There comes a time in the history of all utilities when we are in need and when we are needed,” said Karen Kelley, chief operations officer for EWEB. “We are proud to be able to respond in times of crisis like what is happening now in Northern California.”
Kelley noted that several crews from Oregon and Washington helped EWEB restore power to customers in 2019 after a February snowstorm brought down hundreds of trees and left thousands without power, and also following the 2016 ice storm that caused power outages for 20,000 customers.
“We are also eternally grateful to receive assistance like we did in the snowstorm of 2019 and the ice storm in 2016,” she said. “We will continue this proud tradition whenever our time and resources allow.”
Before agreeing to send the two crews along with a general foreman and equipment, EWEB managers first reviewed weather forecasts and determined there was little chance of damaging snowfall over the next week. Once the two crews assembled from volunteers were headed to Northern California, other line technicians stepped up to be on-call through the holidays to make sure EWEB customers who may experience a power outage could be quickly restored.
Under pre-existing mutual aid agreements, the requesting utility will pay for all labor, transport, equipment, travel, food and lodging costs incurred by EWEB crews.
EWEB crews have responded to several calls for aid from PG&E over the years, most recently following the devastating Camp Fire, where they helped rebuild the electric system in Paradise, Calif.
The crews expect to remain in Northern California through Jan. 6, unless more snow falls.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday