
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
The Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.
Find Out MoreWith cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.
Find Out MoreAn EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.
Find Out MoreDespite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.
Find Out MoreIn response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.
Find Out MoreFor EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.
Find Out MoreImagine if heavy snowfall and freezing rain hit Eugene this winter. Imagine damaged trees, road closures and widespread power outages. What would you do?
Find Out MoreHundreds of landowners in the McKenzie River valley are working with EWEB to prevent future fires and protect the river by replanting burned properties and removing fuels like dead trees and underbrush.
Find Out MoreWhen access to pad mount transformers, cable, and smart meter chips tightened, EWEB only had one choice – double down on its core values, provide safe and reliable electricity. Below are the stories from EWEB staff about how they have navigated the ups and downs of this new frontier.
Find Out MoreEWEB’s electric safety trailer is an interactive tool for the public to learn how to react in a potentially dangerous situation.
Find Out MoreLaura Farthing has been working for EWEB for the past 14 years. She’s the lead engineer on EWEB’s water storage construction project near E. 40th and Patterson St.
Find Out MoreEWEB used the tactic of a Public Safety Power Shutoff (PSPS) for the first time to mitigate the risk of wildfires.
Find Out MoreEWEB held a grand opening event for our Emergency Water Station near the Sheldon Fire Station on Saturday, September 10. The site would supply drinking water for the neighborhood in the event of a catastrophic earthquake or other disaster that cut off water to customers.
Find Out MoreThis unique opportunity to reduce the infrastructure footprint and maintenance costs will also improve wildfire mitigation because less infrastructure means less chance of ignition or damage from a fire.
Find Out MoreWe are working to ensure our systems are ready to perform through extreme heat. Check out tips and resources to help you stay safe and comfortable while conserving energy.
Find Out MoreNovember 16, 2019
Our Electric Operations crews are making steady progress on improving the local power grid's reliability, and have completed more than half of a series of the planned resiliency projects throughout the Eugene service area this year.
Following the 2016 ice storm, we applied for grant funding from the Federal Emergency Management Agency to make the electric system improvements in order to reduce the frequency and duration of storm-related outages.
The agency has approved 15 of the 16 proposed projects, and will fund 75% of the total cost, estimated to be about $2.7 million. Crews have completed 10 of the projects.
The projects represent the most storm-affected areas not only from the 2016 storm, but those in 2014 and 2012. The projects are distributed around the community, including in the Danebo, Dillard, Delta, Hilyard, Blanton, Oakway, River Road, Santa Clara and Coburg/Harlow areas.
To view a map of the projects, click here.
A dozen of the reliability projects will involve reconfiguring older overhead power lines that now have two wires and replacing them with new, higher-capacity cable that requires only one wire. This will also allow for the removal of crossarms, which are susceptible to falling trees and limbs and a common culprit in an outage. Replacement of damaged crossarms is time-consuming and slows restoration efforts. Some lines may be rerouted.
Four of the reliability projects will convert overhead lines to underground service. All of the projects will be completed by fall 2020.
One of the questions we receive after winter storms damage the system by bringing down trees and overhead power lines is: Why doesn't EWEB put more power lines underground?
The explanation is a bit complicated.
One primary driver in considering overhead to underground conversions is cost. Placing overhead lines underground in established neighborhoods - around existing underground infrastructure such as water/sewer pipes and buildings - is expensive.
The cost to underground a transmission line, which serves thousands of customers is around $500 per foot. To underground a primary feeder line, which serves several hundred up to more than a thousand customers, the cost is about $150 per foot.
Those estimates do not include the cost of negotiating easements on private property, nor the cost of the ground transformers that would be required.
There also is additional cost to repair fences and landscaping after the underground work is completed, and some property owners don't want us digging up their backyards, or placing a pad mount transformers in their front yards.
By comparison, overhead power lines are much less costly. An overhead transmission line costs about $150 per foot, and an overhead primary feeder line costs about $70 per foot. That $70 per foot drops even further when there are multiple circuits coming off the overhead feeder.
When underground lines are installed as part of a new subdivision that is not already encumbered by buildings, streets, sidewalks and other infrastructure, it is much less expensive. Plus, the developer covers those installation costs.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday