Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.Find Out More
EWEB will continue the annual closure of our College Hill Reservoir over the Fourth of July holiday and prohibit fireworks on the property grounds.Find Out More
It's called an FUV, a fun utility vehicle. And we are so having FUN! We are proud to have a small fleet of electric vehicles. Two to be exact.Find Out More
On June 18, with the help of community neighbors, EWEB inaugurated a new emergency water station at the Lane County Fairgrounds.Find Out More
EWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.Find Out More
As a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.Find Out More
Here’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!Find Out More
Eugene’s drinking water received an outstanding performance rating from the Oregon Health Authority.Find Out More
Starting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.Find Out More
Two Eugene Water & Electric Board line crews will spend the New Year holiday weekend through next week restoring power to thousands of Pacific Gas & Electric customers in northeast California after winter storms dumped more than 10 feet of snow in the Lake Tahoe area starting before Christmas.Find Out More
With the National Weather Service predicting snow for the Eugene area Sunday through Tuesday, we want to remind customers that the expected snow could bring trees and branches down onto overhead power lines and cause electric outages.Find Out More
Just as high winds with gusts of more than 30 mph arrived in the Oregon Cascades early Thursday, EWEB has completed aerial trimming around its Carmen-Smith transmission line using a helicopter with saw attachments to trim branches and treetops.Find Out More
EWEB Leads "Spill Drill" to test HazMat ResponseFind Out More
Have you ever thought about where your drinking water comes from? What about where your wastewater goes?Find Out More
Updated Tuesday, Dec. 28 at 5:30 p.m.
The snowstorm that blanketed the western Oregon starting Sunday evening knocked out power for more than 850 Eugene Water & Electric Board customers, but line crews, troubleshooters and contract tree-trimmers worked tirelessly overnight Monday through Tuesday evening to restore power to nearly all customers.
As of 5:30 p.m. Tuesday, just a single customer remained without power. We expect to restore electric service to this customer before 9 p.m. Tuesday.
With snow continuing to fall early Tuesday morning, several additional trees came down onto power lines, causing a scattering of new outages. Crews were able to keep pace with the new outages while concentrating on restoring customers still without power in the McKenzie River Valley.
Because additional snow and freezing temperatures are forecast for the next few days, we want to remind customers that damaged or distressed trees could still come down along with energized power lines. As snow falls, melts, and refreezes, you may see falling trees. Please stay away from trees that could fall.
Safety is EWEB’s first priority. Avoid any downed powerlines and remember that trees, branches, water/puddles, and fences can all conduct electricity and cause harm. Stay vigilant with children and pets.
If a downed line is across a street or sidewalk, call 911. If a downed line is in a yard, call EWEB at 1-866-485-2300.
If you see a downed line, stay at least 50 feet away (about the length of two buses). Treat every downed line as though it were live.
Updated Tuesday, Dec. 28 at 11 a.m.
Crews and troubleshooters made better than expected progress Monday afternoon through Monday night, restoring two larger outages in the Holden Creek and Walterville areas.
Approximately 800 customers have been restored as of 10 a.m. Tuesday, and 84 customers remain without power. Crews expect to restore power to most if not all customers by 10 p.m. Tuesday.
There are two full crews working in the Eugene area and four crews working from Thurston east to Vida.
Restoring service to the remaining customers is likely to be more labor- and time-consuming. The damage sustained at the service line level (think fenced backyards with no vehicle access) often takes the longest to repair. A crew might spend the same amount of time restoring power to a few customers as it takes to restore power to several hundred customers.
We expect some customers will have damage to their weatherhead or meter base. These customers will not be restored until a licensed electrician makes the necessary repairs and submits a supervisory letter to EWEB. Customers in this situation should contact an electrician in order to speed up their restoration.
Safety is our first priority. As snow falls, melts and refreezes, you may see or hear falling trees. Please stay clear of any tree that could fall. Avoid any downed power lines and remember that trees, branches, water/puddles, and fences can all conduct electricity and cause harm. If possible, stay indoors and be vigilant with children and pets.
Crews are actively working to restore power to our remaining customers while keeping safe, including following COVID protocols. Please give them space to complete work.
Updated Monday, Dec. 27 at 10 p.m.
Our line crews made better than expected progress tonight. They are on pace to restore service to about 650 customers by 11 p.m. Crews on Sunday and early Monday morning restored service to more than 600 customers.
Crews and troubleshooters were able to complete the following restorations in the past four hours:
Crews on Tuesday morning will begin tackling the remaining 98 customers still without power. Most of these outages are single home service lines and tap lines that affect five or fewer customers.
Thanks to all of our customers for your patience.
Updated Monday, Dec. 27 at 6 p.m.
Crews just restored about 225 customers in the River Loop 1/Wilkes Drive area of River Road. Another crew is working in southeast Eugene to clear lines with significant tree damage.
Another crew just completed repairs in the Spyglass area caused by an underground cable failure. Underground power lines often take longer to repair than overhead lines.
Crews continue to de-energize downed power lines that came down Sunday night and early Monday morning. They are also assessing damage that occurred overnight and are working to restore service to customers who are still without electricity today.
The crews and troubleshooters that worked Sunday morning through Monday morning restoring more than 600 customers returned to work this afternoon after completing mandatory rest periods.
Crews will move upriver this evening to begin repairs for two large outages in the south Deerhorn Road/Tonga Lane area and that includes parts of Deerhorn, Holden Creek Lane and Madrone Street. Because of the significant damage, it is unlikely they will restore those outages before Tuesday and possibly Wednesday in some cases.
With a handful of exceptions, the smaller outages with five or fewer customers will not be restored until Tuesday or Wednesday. We will have more information Tuesday morning.
We follow a "hierarchy of repair" when restoring power after a storm-caused outage. This system is used throughout the utility industry to get power turned on the fastest to the highest number of people.
The order of priority means first repairing downed transmission and distribution lines that will restore power to the greatest number of people, then we focus on repairing lines that serve fewer customers.
We focus our efforts on repairing one feeder line, for example, which can power to 500 or more customers. Then we focus on distribution lines that serve a few hundred customers. Finally, crews will focus on repairing small “tap” lines that serves a few people in a neighborhood before turning their attention to service lines that supply a single home or business.
To speed up your restoration process, check to see if there is damage to your weatherhead or meter base on your home. If you find damage, please contact a licensed electrician to make those repairs and then have the electrician provide a supervisory letter to EWEB.
Any customers experiencing flickering lights or partial power should contact us via the outage reporting line at 1-844-484-2300.
If your power is restored and then goes out again, please contact us.
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.