02-16-21 Work Session

AGENDA
EUGENE WATER & ELECTRIC BOARD
VIRTUAL MEETING

FEBRUARY 16, 2021

Consistent with the Governor's Executive Order, Commissioners will conduct their meeting virtually.  Customers and the general public are welcome and encouraged to view a live stream of the meeting at https://tinyurl.com/EWEB-Board-02-16-21.

Please note there is not an opportunity for public comment during work sessions.

Please note attendees need to enable third-party cookies in their browsers to watch a live event.  iOS and other devices may require you to download the MS Teams app to view.  The live stream will also be available on YouTube the day following the board meeting, by end of day.  Visit eweb.org to access the link.


WORK SESSION
Call to Order: 5:30 p.m.

Topic

Objective
Start
Time

Length
1.

Agenda Check

5:30 --
2.

Customer Experience Improvement - Demonstration of New Customer Portal
Julie McGaughey, Chief Customer Officer
Rachael Chilton, Customer Experience Program Manager

Information 5:30 30
3.

Strategic Plan Review
Frank Lawson, General Manager

Discussion 6:00 45
4.

Board Wrap Up
EWEB Board of Commissioners

Review 6:45 10
5.

Adjourn

6:55 --

EWEB Board of Commissioners reserves the right to add or delete items as needed, change the order of the agenda, and discuss any other business deemed necessary. Action items that do not require a public hearing may be moved up earlier in the meeting.

An interpreter can be provided with 48 hours' notice prior to the meeting.  To arrange for this service, call 541-685-7000.