Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday.
By phone: 541-685-7000 from 9 a.m. - 6:30 p.m.
Send us an email
EWEB has made it easier for customers to do business with us. We want to shift more power into the hands of our customers, and that starts with improving some of the basics. Our online customer portal gives you better features and tools for securely managing your personal and business accounts from any device.
Our online customer portal is an easier way to manage your account anywhere, from any device, with features and tools for better managing your utility account online, including:
Download step-by-step instructions to help you register your account on the online portal.
Click the play button on the image to watch a brief video.
Register
Never miss a payment again. Enroll in autopay today. You'll need to register your account on our online portal prior to enrolling in autopay.
Need help enrolling in autopay? Download step-by-step instructions here.
Enroll in Autopay
Once registered with the portal, you may log in to enroll, modify or cancel your paperless billing enrollment. You do not have to participate in paperless billing to have an online portal account.
Download step-by-step instructions to enroll in paperless billing.
Enroll in Paperless Billing
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 9 a.m. - 6:30 p.m. Monday - Friday
