Over the coming months, EWEB and Lane Electric will work closely on activities such as final meter reads, transferring customer accounts and billing information, and coordinating system and service details. We will share updates through mail, email, and our websites as the transition date approaches.
To make sure you receive the latest information, please make sure your contact information with EWEB is up-to-date by logging into our customer portal or contact our Customer Service team.
Previous Customer Communications
Letter to all McKenzie Valley Customers - sent January 22, 2026
Doorhanger regarding meter lock replacements - distributed March 2, 2026 through April 2026
Email to McKenzie Valley Customers regarding AMI meters - sent March 2, 2026
EWEB and Lane Electric letter to McKenzie Valley customers
Dear EWEB Customer,
We are writing to share an update on the transition of electric service in the McKenzie Valley. Last week, EWEB and Lane Electric Cooperative reached an important milestone by signing an Asset Purchase and Sale Agreement that advances this effort.
As we’ve shared previously, the agreement reflects a collaborative effort focused on ensuring a service transition that benefits customers of both utilities. With the agreement in place, EWEB and Lane Electric are now moving from planning into the detailed work required to complete the transition.
What this milestone means
This agreement confirms plans to transfer electric service in the McKenzie Valley from EWEB to Lane Electric Cooperative. Finalizing the agreement allows both utilities to begin the operational steps needed to transfer service. Over the coming months, our teams will work closely together on activities such as final meter reads, transferring customer accounts and billing information, and coordinating system and service details to support a smooth transition.
We are targeting May 1, 2026, for completion of the service transition. When the transfer is complete, you will become a member of Lane Electric Cooperative. Until then, EWEB will continue to provide electric service as usual.
Please watch for future updates as more details become available.
A note from Lane Electric
We look forward to welcoming you as a member-owner of Lane Electric Cooperative.
I’m sure you have many questions about your service and the cooperative. Much like EWEB Commissioners, Lane Electric is governed by a seven-person Board of Directors. In addition to approval of the realignment, our board voted to redistrict a few areas of our territory to ensure balanced representation for all members, which, with the lower McKenzie, will total nearly 14,300.
Beginning in 2026, the McKenzie area will have representation in two districts – McKenzie and our Central District. Other districts include Row River and Oakridge.
We will be in touch soon with more information on serving on the board of directors and opportunities to meet our staff, ask questions, and learn more about next steps as we work with EWEB on this important transition.
A note from EWEB
EWEB has a long history in the McKenzie Valley, and we deeply value our relationship with this community. While your electric service will transition to Lane Electric, EWEB will continue to maintain a strong presence in the McKenzie through our generation facilities, drinking water source protection, and ongoing stewardship of the watershed.
We appreciate the relationships we have built in the McKenzie community over many years and look forward to continuing that partnership.
Sincerely,
Frank Lawson
EWEB CEO & General Manager
Scot Coe Lane
Electric General Manager
Doorhanger - Meter Lock Replacement
Distributed at time of visit between March 2 - April 24.
We Were Here Today
Today an EWEB meter technician was at your property to perform routine meter maintenance.
As part of preparations for the upcoming electric service territory transfer to Lane Electric Cooperative, we replaced the lock on the electric meter. This work helps ensure a smooth transition and continued access for authorized utility personnel.
- No power outage occured.
- Your electric service is not changed at this time. The anticipated transfer date to Lane Electric is May 1, 2026.
- No action is required from you.
If you have questions, please contact us at 541-685-7474 or MeterShop.MeterShop@eweb.org.
For more information about the serivice territory transfer, visit EWEB.org/TerritoryRealignment.
Email - Service Meter Replacement
Sent March 2, 2026 to impacted customers.
Brief Planned Power Interruption - Meter Upgrade Week of March 9
Dear EWEB Customer,
As part of preparations for the upcoming electric service territory transfer to Lane Electric Cooperative, EWEB will be replacing the electric meter at [address] during the week of March 9–13.
What to expect:
- A short outage (typically under 5 minutes)
- Work completed by an EWEB meter technician
- After replacement, your meter will be manually read
Why are we replacing the meter?
The current meter communicates directly with EWEB’s internal systems. Because these functions can only be disabled through an on-site visit, and because Lane Electric does not use EWEB’s meter communication system, we will replace the current AMI meter with a meter that does not use remote communication.
How will this change your service?
Because the replacement meter is not an AMI (automated) meter, you may periodically see a meter reader onsite to access the meter. EWEB will continue to read the meter until the transfer to Lane Electric is complete, which is anticipated on May 1, 2026. After the transfer, Lane Electric will assume ownership of the meter and responsibility for billing and ongoing service.
Need to schedule the meter exchange?
If you would like to schedule this brief outage at a specific time during that week, please contact us at 541-685-7474 or MeterShop.MeterShop@eweb.org.
If we do not hear from you, the work will be completed sometime during the week of March 9.
Thank you for your cooperation as we prepare for this transition.
Sincerely,
EWEB Meter Shop
How to get more information
EWEB and Lane Electric will continue to share updates through mail, email, and their websites as the transition date approaches. Please make sure your contact information with EWEB is up-to-date.
If you need assistance in the meantime:
EWEB Customer Service for billing and account issues: Call 541-685-7000 or EWEB.answers@eweb.org
General questions for EWEB about the territory transfer: Email PublicAffairs@eweb.org
EWEB customer input: Visit EWEB.org/Board to contact your At-Large Commissioner or the General Manager's office, or provide comment at a public board meeting.
Lane Electric Cooperative members: Visit laneelectric.com for contact information.
