In case of a disaster of any type, it may be necessary to turn off utilities to avoid damage to your home.
It is important to know where your home's water meter is located before an emergency occurs. Contact EWEB Water Operations at 541-685-7595 if you are unable to locate the water meter.
The water meter is usually located in front of your house near the curb. Often there are two valves that shut off the water: the curb stop (EWEB valve) and the customer hand valve.
Only use your customer hand valve for water emergency shut-off at the meter.
If you shut off your water due to an EWEB system emergency, don't turn the water back on until you've been notified by EWEB that it is safe to do so.
Learn more about your meter and shutting off your home's water supply in an emergency.
Don't have a customer hand valve?
We offer a rebate to help you install a customer-side hand valve if one is not present. Get more information and the rebate form here.
Unlike gas, turning off the electricity doesn't require any tools. If your lights are flickering or you suspect any damage, locate the electrical circuit box and switch off all the individual circuits. Then turn off the main circuit. If your power goes out, turn off all electric appliances and unplug major electric appliances. This will help prevent damage to the appliances when the power is restored.
Learn moreIf you have gas appliances, you need to know how to keep your home safe before and after an earthquake or other disaster. Visit Northwest Natural Gas for more information.
For your power outage to be recorded and put on a restoration plan, you must call our toll-free outage reporting line at 1-844-484-2300. You must complete all prompts to record your outage.
Together, we prepare. Find information about preparing your household for an emergency, and learn about EWEB's Water Reliability Initiative.
We're making investments to prepare, replace and maintain our community's water system.
We offer financing options for customers to purchase a backup power system.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday
