In case of a disaster of any type, it may be necessary to turn off utilities to avoid damage to your home.
It is important to know where your home's water meter is located before an emergency occurs. Contact EWEB Water Operations at 541-685-7595 if you are unable to locate the water meter.
The water meter is usually located in front of your house near the curb. Often there are two valves that shut off the water: the curb stop (EWEB valve) and the customer hand valve.
Only use your customer hand valve for water emergency shut-off at the meter.
If you shut off your water due to an EWEB system emergency, don't turn the water back on until you've been notified by EWEB that it is safe to do so.
Don't have a customer hand valve?
We offer a rebate to help you install a customer-side hand valve if one is not present. Get more information and the rebate form here.
Unlike gas, turning off the electricity doesn't require any tools. If your lights are flickering or you suspect any damage, locate the electrical circuit box and switch off all the individual circuits. Then turn off the main circuit. If your power goes out, turn off all electric appliances and unplug major electric appliances. This will help prevent damage to the appliances when the power is restored.Learn more
If you have gas appliances, you need to know how to keep your home safe before and after an earthquake or other disaster. Visit Northwest Natural Gas for more information.
For your power outage to be recorded and put on a restoration plan, you must report the outage. Call 1-844-484-2300 or text 'out' to 893932. Standard message and data rates may apply.
Together, we prepare. Find information about preparing your household for an emergency, and learn about EWEB's Water Reliability Initiative.
Just as your household invests in an emergency kit, EWEB is making investments to prepare, replace and maintain our community's water system.