If you have a Smart Meter, EWEB will be automatically notified when your power is out, and you do not need to report your outage.
Don't see your outage on the map? Report your outage at 1-844-484-2300 or text OUT to TXEWEB (893932). You must report an outage from the primary phone number on your account. You can update your contact information in the customer portal here.
The map refreshes every 10 minutes.
Understanding Outage Status
RED = Outage Reported
We are aware of the outage, but we haven't started working on restoration yet. We are performing a variety of assessment tasks, such as calling in crew resources or isolating the possible cause of the outage. In a significant event such as a wind or snowstorm, we may prioritize multiple outages based on the hierarchy of repair.
GREEN = Queued for Restoration
A repair crew is either en route, preparing necessary equipment, working on repairs, or scheduled to work on repairs sometime today. In a significant event such as a wind or snowstorm, we may prioritize multiple outages based on the hierarchy of repair.
What should you do?
- Prepare your home for restoration:
- If you have electric heat, please turn down your thermostats to prevent overloading the distribution system (and causing another outage) when power is restored.
- Make sure your stove or other appliances with heating elements are turned off. This could create a safety hazard if you are not home when power is restored.
- If your electronics aren't protected with a surge protector, you may consider unplugging electrical equipment during an outage.
- Leave an inside light and a porch light switched on, so you and EWEB repair crews will know when power has been restored.
How to use the map
- Click on plus (+) and minus (-) controls to zoom in and out on the map. Click the house icon to return the view to the full extent of the map.
- Click on the magnifying glass to expand the search bar. You can search by address or intersection. The map view will zoom to the selected location.
- Each circle represents an incident with the size relative to the number of customers affected.
- Zooming in on an incident will provide a rough outline of the incident location. The locations have been generalize to protect customer privacy.
- Clicking on a circle will bring up a pane with additional details for that particular incident.
All information presented on this map is approximate and subject to change. While we do our best to ensure the quality of the information, EWEB makes no guarantee as to its accuracy, completeness or timeliness. The outage locations are generalized to protect customer privacy, and restoration times are estimated only. We can't guarantee that power will be restored to your home or business within the time frame displayed.
Safety is our top priority
Avoid downed power lines
Never touch a downed power line or anything it may be touching. If you see a downed power line, call us immediately at 1-844-484-2300.
Generator safety
Using a generator when the power goes out is a great option, but safety should be the top priority for both you and utility workers.
