
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB customers use more than twice as much water in the hot, dry summer months, compared to the cold, rainy winter months. The higher summer water use can almost assuredly be attributed to customers watering their lawns and gardens.
Find Out MoreThe Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.
Find Out MoreEWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.
Find Out MoreEugene is one of the largest cities on the west coast with only a single source of drinking water, the McKenzie River. And though the McKenzie is a pure, reliable water source, EWEB will secure a second source ensure resiliency in the future, planning to build a water treatment plant on the Willamette River, upstream of Eugene and Springfield.
Find Out MoreWith cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.
Find Out MoreEWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.
Find Out MoreGrantees in the McKenzie River Valley can receive up to $35,000 each
Find Out MoreEugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.
Find Out MoreAn EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.
Find Out MoreAt EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.
Find Out MoreDespite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.
Find Out MoreEWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.
Find Out MoreIn response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.
Find Out MoreAt Alton Baker Park this week, Eugene 4J elementary students bid farewell to baby salmon they’d raised from eggs in their classrooms this fall. The activity was part of the Salmon Education Program funded by EWEB grants.
Find Out MoreFor EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.
Find Out MoreMay 31, 2018
For over 100 years, we have served the community with clean, clear water drawn from the mountain-fed McKenzie River. But should something happen to disrupt our water system, there is only a one- or two-day supply of water, stored in reservoirs throughout the community.
There's always the possibility that a natural or human-caused disaster could affect us here in Eugene. Emergencies that could result in a water supply shortage include earthquake, drought, forest fire in our watershed, severe flood, a chemical spill into the McKenzie River, and a system or facility failure.
The recent crisis in Salem has resulted from toxic algae blooms in Detroit Lake. Water from the lake flows into the North Santiam River, which is Salem's drinking water source.
We regularly monitor our community drinking water source, the McKenzie River, for algae blooms and other water quality issues. Although cyanotoxins are a real threat to the watershed, we have never detected toxic algae at our water intake. Monitoring water quality from "source to tap" helps ensure the quality of your drinking water.
Nevertheless, the contamination at Detroit Lake is a reminder that continued investment, planning and preparation is needed to ensure uninterrupted delivery of safe, high-quality drinking water.
In case of an emergency, our community is going to need access to clean water for drinking, public health and safety, so we're making strategic investments in key components of the water system. Our Water Reliability Initiative includes several infrastructure reliability projects over the next 10 years, including replacing water mains, upgrading interties, upgrading or building new reservoirs, adding back-up electrical power to pump stations and expanding the Hayden Bridge Filtration Plant.
We're also working with community partners to develop an emergency water supply program that will include several permanent distribution sites located throughout the community. Each distribution site would be configured as a joint water and electric facility with a well, water treatment system, standby generator, and a microgrid to provide reliable standby power. Our plan calls for the development of five geographically dispersed well sites within the next five years, with the first set to go operational in fall 2018.
We are taking steps to prepare for an emergency in our community, whether human-caused or a natural disaster. You can do your part by building an emergency supply kit for your household. If a natural or man-made disaster occurs, you can rest easier knowing you are better prepared with a household emergency kit. Putting together your own kit is simple and easy, and it begins with having on hand a minimum of one gallon of water per person per day for drinking and basic sanitation. The Oregon Office of Emergency Management encourages residents to be prepared to be on their own for a minimum of two weeks. For tips and resources on building an emergency kit, visit eweb.org/emergencyprep.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday