
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.
Find Out MoreEWEB will continue the annual closure of our College Hill Reservoir over the Fourth of July holiday and prohibit fireworks on the property grounds.
Find Out MoreOn June 18, with the help of community neighbors, EWEB inaugurated a new emergency water station at the Lane County Fairgrounds.
Find Out MoreThe tour focused on the coordinated response to the Holiday Farm Fire, emphasizing the effectiveness of large-scale floodplain enhancement projects for mitigating the impacts of sedimentation and increasing water temperatures.
Find Out MoreEWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.
Find Out MoreAs a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.
Find Out MoreAs a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.
Find Out MoreEugene’s drinking water received an outstanding performance rating from the Oregon Health Authority.
Find Out MoreStarting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.
Find Out MoreTwo Eugene Water & Electric Board line crews will spend the New Year holiday weekend through next week restoring power to thousands of Pacific Gas & Electric customers in northeast California after winter storms dumped more than 10 feet of snow in the Lake Tahoe area starting before Christmas.
Find Out MoreSeveral hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.
Find Out MoreWith the National Weather Service predicting snow for the Eugene area Sunday through Tuesday, we want to remind customers that the expected snow could bring trees and branches down onto overhead power lines and cause electric outages.
Find Out MoreJust as high winds with gusts of more than 30 mph arrived in the Oregon Cascades early Thursday, EWEB has completed aerial trimming around its Carmen-Smith transmission line using a helicopter with saw attachments to trim branches and treetops.
Find Out MoreEWEB Leads "Spill Drill" to test HazMat Response
Find Out MoreHave you ever thought about where your drinking water comes from? What about where your wastewater goes?
Find Out MoreFor over 100 years, we have served the community with clean, clear water drawn from the mountain-fed McKenzie River. But should something happen to disrupt our water system, there is only a one- or two-day supply of water, stored in reservoirs throughout the community.
There's always the possibility that a natural or human-caused disaster could affect us here in Eugene. Emergencies that could result in a water supply shortage include earthquake, drought, forest fire in our watershed, severe flood, a chemical spill into the McKenzie River, and a system or facility failure.
The recent crisis in Salem has resulted from toxic algae blooms in Detroit Lake. Water from the lake flows into the North Santiam River, which is Salem's drinking water source.
We regularly monitor our community drinking water source, the McKenzie River, for algae blooms and other water quality issues. Although cyanotoxins are a real threat to the watershed, we have never detected toxic algae at our water intake. Monitoring water quality from "source to tap" helps ensure the quality of your drinking water.
Nevertheless, the contamination at Detroit Lake is a reminder that continued investment, planning and preparation is needed to ensure uninterrupted delivery of safe, high-quality drinking water.
In case of an emergency, our community is going to need access to clean water for drinking, public health and safety, so we're making strategic investments in key components of the water system. Our Water Reliability Initiative includes several infrastructure reliability projects over the next 10 years, including replacing water mains, upgrading interties, upgrading or building new reservoirs, adding back-up electrical power to pump stations and expanding the Hayden Bridge Filtration Plant.
We're also working with community partners to develop an emergency water supply program that will include several permanent distribution sites located throughout the community. Each distribution site would be configured as a joint water and electric facility with a well, water treatment system, standby generator, and a microgrid to provide reliable standby power. Our plan calls for the development of five geographically dispersed well sites within the next five years, with the first set to go operational in fall 2018.
We are taking steps to prepare for an emergency in our community, whether human-caused or a natural disaster. You can do your part by building an emergency supply kit for your household. If a natural or man-made disaster occurs, you can rest easier knowing you are better prepared with a household emergency kit. Putting together your own kit is simple and easy, and it begins with having on hand a minimum of one gallon of water per person per day for drinking and basic sanitation. The Oregon Office of Emergency Management encourages residents to be prepared to be on their own for a minimum of two weeks. For tips and resources on building an emergency kit, visit eweb.org/emergencyprep.
4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.