Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
The Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.Find Out More
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.Find Out More
Eugene is one of the largest cities on the west coast with only a single source of drinking water, the McKenzie River. And though the McKenzie is a pure, reliable water source, EWEB will secure a second source ensure resiliency in the future, planning to build a water treatment plant on the Willamette River, upstream of Eugene and Springfield.Find Out More
With cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.Find Out More
EWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.Find Out More
Grantees in the McKenzie River Valley can receive up to $35,000 eachFind Out More
Eugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.Find Out More
An EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.Find Out More
At EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.Find Out More
Despite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.Find Out More
EWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.Find Out More
In response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.Find Out More
At Alton Baker Park this week, Eugene 4J elementary students bid farewell to baby salmon they’d raised from eggs in their classrooms this fall. The activity was part of the Salmon Education Program funded by EWEB grants.Find Out More
For EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.Find Out More
Imagine if heavy snowfall and freezing rain hit Eugene this winter. Imagine damaged trees, road closures and widespread power outages. What would you do?Find Out More
October 21, 2020
Turning on the tap for safe drinking water, and flushing the toilet with no second thought about what happens to wastewater, are actions most of us take for granted every day.
But this year as we face an enormous public health crisis stemming from the covid-19 pandemic, we must realize that reliable water service is something we depend on to protect our health and economy.
Turn on the tap and clean water flows out. Flush the toilet and dirty water goes away.
With a little soap and water, and two rounds of the happy birthday song, and viruses are annihilated.
Can you imagine making it through this pandemic without water on demand to wash your hands?
Imagine waking up and shuffling to the bathroom to brush your teeth, only to find nothing comes out of the faucet. Your toilet won't flush. You can't make your coffee. Forget about heating water for your oatmeal.
Thankfully, the above scenarios sound more like something out of a scary movie than real life. But take some time to Imagine a Day Without Water.
EWEB is joining hundreds of other water utilities today, Oct. 21, by taking the time to educate and advocate about the value of water. This is the sixth year of the event, and this year more than others is a good time to reflect on the water services we take for granted.
The good news is our community is blessed with a pristine source of water in the McKenzie River, an efficient water filtration plant, and the infrastructure to deliver clean tap water to your homes and businesses.
It's no accident that we can remove viruses, bacteria and other contaminants from your drinking water. Over the past 15 years, EWEB has spent more than $35 million to upgrade our Hayden Bridge Filtration Plant.
We spend millions of dollars each year replacing aging sections of pipe that delivers water to your homes and business. We rely on an 800-mile water pipe distribution network that runs under our streets.
In the past two decades, we have invested more that $15 million for water source protection in the McKenzie River Valley.
With the Holiday Farm Fire still fresh in our memories, imagine if there was no water to fight fires. The devastation caused by the wildfire is difficult to imagine - more than 430 homes destroyed, millions of dollars in electric infrastructure ruined and a heavily scarred watershed that will take years to restore.
The investments in our filtration facility will allow us to continue delivering high-quality water despite the damage to the river valley.
And we've taken the lead to protect and restore our sole source of water in the aftermath of the fire.
Wildfire can dramatically increase erosion in forests by reducing tree cover and altering the physical and chemical properties of soils. Post-fire ash, debris, and sediment can complicate water treatment, impact water quality for downstream communities, and challenge our source water protection efforts.
That's why we are working in partnership with forest management agencies, landowners and local nonprofits to identify threats to our water supply and public health resulting from the Holiday Farm Fire, prioritize watershed restoration activities and help with long-term community recovery.
One of the most urgent priorities is preventing hazardous debris and toxic ash from getting into the river and threatening water quality.
Approximately 150 properties have been identified as a high priority for early actions based on proximity to the river and location within the burn area. For these properties, EWEB offered free post-fire hazardous material stabilization, which involves pulling debris away from the riverbank and staging it on the property in a safe location above the high-water mark.
The debris and ash will be covered with plastic until they can be removed by a hazardous waste contractor at no charge to the property owner. Household hazardous materials such as paint cans and propane tanks will also be covered and stored for removal.
As part of this high priority work, our contractor also performed erosion control measures including setting up sediment fences, installing wood chip socks known as waddles and adding straw and mulch to appropriate areas.
In addition to the hazardous material stabilization, we are working with our Pure Water Partners to offer free site assessments for all properties along the McKenzie River that have been affected by the fire. Landowners will receive recommendations for tree removal, replanting and other erosion control measures.
At the Oct. 6, 2020, Board meeting, Commissioners approved reallocating $1 million of existing funds in order to address high priority risks associated with severely burned areas, which will include securing approximately 300,000 native seedlings and plant materials that can effectively treat about 200-300 acres of priority upland/riparian/floodplain impacted areas.
These and other investments, along with ongoing community support, will help keep a day without water purely imaginary.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday