
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB will continue the annual closure of our College Hill Reservoir over the Fourth of July holiday and prohibit fireworks on the property grounds.
Find Out MoreOn June 18, with the help of community neighbors, EWEB inaugurated a new emergency water station at the Lane County Fairgrounds.
Find Out MoreThe tour focused on the coordinated response to the Holiday Farm Fire, emphasizing the effectiveness of large-scale floodplain enhancement projects for mitigating the impacts of sedimentation and increasing water temperatures.
Find Out MoreEWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.
Find Out MoreAs a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.
Find Out MoreAs a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.
Find Out MoreEugene’s drinking water received an outstanding performance rating from the Oregon Health Authority.
Find Out MoreEWEB Leads "Spill Drill" to test HazMat Response
Find Out MoreHave you ever thought about where your drinking water comes from? What about where your wastewater goes?
Find Out MoreEWEB helps fund floodplain restoration project
Find Out MoreThe security of the community's water supply is tied directly to the health of the McKenzie Watershed and EWEB is investing in the long-term health and quality of life for residents for generations to come.
Find Out MoreA year after the Holiday Farm Fire, EWEB and the Pure Water Partners are working with landowners in the burn zone to restore riparian forests and mitigate future fires.
Find Out MoreAs climate change increases the frequency and intensity of extreme weather events, Eugene Water & Electric Board is serious about making the necessary investments to ensure we can provide safe and reliable water and electricity.
Find Out MoreEWEB will continue the annual closure of our College Hill Reservoir over the Fourth of July holiday and prohibit fireworks on the property grounds.
Find Out MoreIn the McKenzie River Basin, we can actually count on years of stored water supply - thanks to the McKenzie’s unique geology.
Find Out MoreEWEB's top priority in all emergency situations is to protect public and employee health and safety while focusing on business continuity in order to deliver the essential services our customers depend upon. The coronavirus pandemic spreading across Oregon and the country is no exception.
EWEB has a Pandemic Planning Group that has been working on strategies to maintain our levels of water and electric service through this crisis. We are actively planning to maintain a critical level of service should this pandemic hit our workforce. We have many resources available to us to ensure our ability to provide service to our customers, including a vast network of mutual aid from other utilities. We will do all we possibly can to ensure this pandemic is not made worse by any service interruptions.
There have been questions about the coronavirus (COVID-19) and the interface with drinking water. EWEB's existing drinking water treatment protocols inactivate waterborne pathogens, including viruses, which prevents them from contaminating drinking water. EWEB's drinking water meets or exceeds all drinking water standards, including 4-log (99.99%) inactivation of viruses as required by the U.S. Environmental Protection Agency. The EPA has stated that coronavirus risk in treated drinking water supplies is low. Below is some information released by the EPA on March 12, 2020, including some FAQs.
There is no higher priority for EPA than protecting the health and safety of Americans. EPA is providing this important information about COVID-19 as it relates to drinking water and wastewater to provide clarity to the public. The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Americans can continue to use and drink water from their tap as usual.
EPA has established regulations with treatment requirements for public water systems that prevent waterborne pathogens such as viruses from contaminating drinking water and wastewater. Coronavirus, which causes COVID-19, is a type of virus that is particularly susceptible to disinfection and standard treatment and disinfectant processes are expected to be effective. EPA is coordinating with our federal partners, including the Centers for Disease Control and Prevention (CDC), and will continue to provide technical assistance and support, as appropriate.
Is drinking tap water safe?
EPA recommends that Americans continue to use and drink tap water as usual. The World Health Organization has stated that the, "presence of the COVID-19 virus has not been detected in drinking-water supplies and based on current evidence the risk to water supplies is low."1 Additionally, according to the CDC, COVID-19 is mainly thought to spread between people who are in close contact with one another. Read more from the CDC about transmission of COVID-19. Further, EPA's drinking water regulations require treatment at public water systems to remove or kill pathogens, including viruses.
Do I need to boil my drinking water?
Boiling your water is not required as a precaution against COVID-19.
Is tap water safe to use for hand washing?
EPA recommends that Americans continue to use and drink tap water as usual. According to the CDC, washing your hands often with soap and water for at least 20 seconds helps prevent the spread of COVID-19. Read CDC's handwashing guidance.
What should I do if I'm concerned about my drinking water?
WHO has stated that the, "presence of the COVID-19 virus has not been detected in drinking-water supplies and based on current evidence the risk to water supplies is low." Homeowners that receive their water from a public water utility may contact their provider to learn more about treatments being used. Treatments could include filtration and disinfectants such as chlorine that remove or kill pathogens before they reach the tap. Homeowners with private wells who are concerned about pathogens such as viruses in drinking water may consider approaches that remove bacteria, viruses, and other pathogens, including certified home treatment devices.
Do I need to buy bottled water or store drinking water?
EPA recommends that citizens continue to use and drink tap water as usual. At this time, there are no indications that COVID-19 is in the drinking water supply or will affect the reliable supply of water.
What is EPA's role in ensuring drinking water remains safe?
EPA has established regulations with treatment requirements for public water systems that prevent waterborne pathogens such as viruses from contaminating drinking water. These treatment requirements include filtration and disinfectants such as chlorine that remove or kill pathogens before they reach the tap. Additionally, WHO notes that, "conventional, centralized water treatment methods which utilize filtration and disinfection should inactivate COVID-19 virus." EPA will also continue to coordinate with our federal partners, including the CDC, and will continue to provide technical assistance and support to states, as appropriate.
Can I get COVID-19 from wastewater or sewage?
WHO has indicated that "there is no evidence to date that COVID-19 virus has been transmitted via sewerage systems, with or without wastewater treatment."
Do wastewater treatment plants treat COVID-19?
Yes, wastewater treatment plants treat viruses and other pathogens. COVID-19 is a type of virus that is particularly susceptible to disinfection. Standard treatment and disinfectant processes at wastewater treatment plants are expected to be effective.
4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.