Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
The Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.Find Out More
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.Find Out More
Greenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.Find Out More
Eugene is one of the largest cities on the west coast with only a single source of drinking water, the McKenzie River. And though the McKenzie is a pure, reliable water source, EWEB will secure a second source ensure resiliency in the future, planning to build a water treatment plant on the Willamette River, upstream of Eugene and Springfield.Find Out More
With cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.Find Out More
EWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.Find Out More
Grantees in the McKenzie River Valley can receive up to $35,000 eachFind Out More
World Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.Find Out More
Eugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.Find Out More
An EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.Find Out More
At EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.Find Out More
Despite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.Find Out More
EWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.Find Out More
EWEB makes electric mobility available to anyhone though e-bike rebates, car sharing and grants for local organizations with electric mobility projects.Find Out More
In response to a call for aid this week, EWEB’s water division jumped into action to assist the town of Mapleton after a leak in their water system left about 260 homes without running water.Find Out More
June 05, 2020
As our community attempts a slow and steady recovery from the health and economic crises of COVID-19, you will see more electric and water crews in the field performing essential reliability work.
Since mid-March, EWEB has delayed reliability and maintenance projects to minimize the number of customer outages that are often needed to perform the work. We recognize that even brief power and water outages are no longer simple inconveniences, but major disruptions as most of our community are sheltering-in-place, teleworking, and distance learning.
Crews have continued their 24x7 response to emergency outages, as well as legally required compliance work, and customer-requested activities such as move-in/move-out connections. EWEB staff and contracted crews have also kept up on tree-trimming efforts, which includes wildfire-related trimming upriver and in south Eugene as well as customer requested trimming.
But instead of a full complement of crews at work across the community, only a handful of electric and water crews have been in the field at any given time. This strategy has been important to limit potential transmission of the virus and ensure crews are safe, healthy, and ready to respond should a major event like a wind storm arrive and disrupt services across the community.
"Like everyone, when this crisis was first evolving, we didn't know what to expect," said Electric Operations Manager Tyler Nice. "But we do know our number one goal is to safely keep the continuity of service as much as we can."
Watch a short clip of Tyler describing EWEB's approach during the initial weeks and months of the pandemic.
Now, as the state continues to loosen stay-at-home orders, crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.
At this time, electric crews are limiting their projects to those that will disrupt fewer than 500 customers and take no longer than six hours to complete. Water projects are also limited to outages of six hours or less.
Here are some examples of critical maintenance projects that are resuming in the coming days and weeks:
South hills underground service conversions: Projects in the areas of Blanton Road and Fox Hollow, west of Saratoga to Donald, will convert 3-phase overhead lines to underground. This is part of the electric system reliability projects for which EWEB received FEMA funding following the 2016 ice storm.
Willow Creek substation upgrade: Replacing an ailing transformer that serves multiple neighborhoods and several thousand customers in west Eugene.
Chambers St. water main replacement: This project is part of EWEB's strategy to replace and renew the water system to increase water reliability and system resiliency. The work is being done ahead of the City of Eugene paving project for this portion of Chambers. There will be scheduled water outages, traffic impacts, and construction noise during the project that is anticipated to last eight weeks.
Willamette St. and Laurel Hill pump station upgrades: Replacing and upgrading equipment to keep these pump stations, which deliver drinking water to thousands of customers in south Eugene, reliable and operationally flexible.
As an essential service provider, we know that now, more than ever, electricity and water are foundational to all other areas of the economy, healthcare, and public safety. These are just a few examples of vital work needed to maintain safe, reliable electricity and water services to Eugene homes and businesses.
In this clip, Tyler Nice describes the importance of managing a backlog of maintenance work.
With many customers still working from home or taking online classes, we understand the need for advance notice of planned maintenance work. Customers will be notified ahead of time if crews need to shut off your power or water. These notices will provide information such as the reason for the outage and the expected duration.
EWEB crews continue to follow social distancing guidelines while in the field. The public can help promote a safe work environment by not approaching utility crews in the field or entering their work zones. For everyone's health and safety, please be sure to maintain appropriate physical distancing of six feet if you happen to encounter EWEB crews in the field.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday