Email our energy experts at ems.answers@eweb.org or call 541-685-7088 for more information and to get started.
For all loan specific questions, email ems.loans@eweb.org or call 541-685-7318.
We're committed to delivering safe and reliable power to our customers every day. However, power outages can occur, and a major event such as a severe winter storm, earthquake or wildfire could disrupt utility services for an extended period. Backup generators and other backup power options, including battery storage systems can help provide safety and peace of mind should such an event occur.
We want to help our customers increase their safety and resilience in a power outage. EWEB is offering a Backup Power Program to assist with the purchase and installation of a backup power system and transfer switch to safely power critical components in a home or small business during an emergency. Backup power systems can include generators, or battery storage systems for the purposes of backup power.
Residential standard loan: Electric residential customers without a well may qualify for up to a $2,000 zero percent interest loan.
Residential well owners loan: Electric residential customers with a well for domestic use may qualify for up to a $4,000 zero percent interest loan.
Commercial standard loan: Electric commercial customers may qualify for a four percent interest loan, with the loan amount based on project details and eligible costs.
To participate in EWEB's Backup Power Program, the following requirements must be met:
For safety reasons, we recommend that a licensed electrician perform the installation.
*EWEB will evaluate on a case-by-case basis applications from customers affected by the Holiday Farm Fire. Impacted customers may meet the transfer switch/interlock requirement at a later date if the generator is temporarily being used as a portable device and not connected to a panel that is connected to utility electric service. Customers with a generator connected to a panel that is connected to utility electric service must have a transfer switch or interlock.
An electrician can help you decide what type and size backup power you need.
When determining the size or capacity of your backup system, ensure it can supply the maximum starting power demands, as well as the running demands of the various electronics that you wish to power. All electronic devices require a certain number of watts to run continuously AND some require an additional number of watts to start or to cycle on.
Portable backup generators may provide power that is uneven and voltage surges could compromise sensitive circuits in electronics such as computers. One option to address this is to use inverter portable generators, which are designed to produce clean and stable power.
Check out our Residential Sizing Guidelines. This information is general and should be used as a guide only. Please check with your backup system sales representative, manufacturer, contractor or electrician to find a backup system that will meet your needs safely and effectively.
Residential Customers
Apply online here. When we receive your application, we will send you a confirmation email. To apply for the loan, check the "Interested in a Loan" box in the application and you will be guided through the required fields.
Commercial Customers
Apply online here. When we receive your application, we will send you a confirmation email. To apply for the loan, submit by mail or email a commercial loan application.
Paper applications can be mailed to:
EWEB Customer Solutions
4200 Roosevelt Blvd
Eugene, OR 97402
Applications can be emailed to ems.answers@eweb.org
Electronics can be damaged by momentary high voltage, often called a surge or spike. Protecting your electronics is as simple as choosing a quality surge protector.
We regularly receive reports of power outages that are actually a tripped breaker on the customer's circuit panel. Checking your circuit panel before reporting an outage can save you hassle and money.
Using a generator when the power goes out is a great option, but safety should be the top priority for both you and utility workers.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday
